The assistant was very helpful in making our decision. Gave us delivery time which we were kept updated throughout the process. However our sofas were delivered on the day we were told they would be... Ver mais
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Leia as opiniões dos outros
The 2 sofas which we purchased in your Sale were excellent value for money. The delivery was on time and the delivery men took time to show us how to dismantle the sofas if necessary.
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Excellent service from staff when making our purchase. We were kept up to date with the progress of our order and the delivery men were so careful not to damage any walls etc. Everyone we dealt with w... Ver mais
A empresa respondeu
The salesperson was helpful and did her best to see if I could take home the two chairs that I wanted. No luck but she explained when I would receive them. It would be 6 weeks for delivery. I received... Ver mais
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Informações sobre a empresa
- Loja de móveis
- também em
- Loja de artigos domésticos
- Loja de colchões
- Loja de mobília para quartos
- Loja de mobília para sala de estar
- Loja de pisos
Escrito pela empresa
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Informações de contacto
Kingseat Road, KY11 8PQ, Dunfermline, Scotland, Reino Unido
- 01383 646000
4,6
Excelente
274 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Completely happy
From our visit to the showroom with its friendly helpful staff to the finished carpet being efficiently laid, wardrobe doors removed first, and looking even lovelier than I’d remembered. We are very happy and happy to recommend both Sterling and your choice of carpet-fitters to others.
7 de maio de 2025
Resposta da Sterling Home - Dunfermline
Hi Catherine
Thank you for taking the time to leave such a lovely review.
We are so happy that you enjoyed your visit to our Dunfermline Store and that you found the staff friendly and helpful.
It's also great that the carpet fitting was carried out efficiently and that you love it when you see the finished result.
Thank you so much for your recommendations and for choosing Sterling Home, your custom is greatly appreciated.
Kind Regards
The Sterling Home Team
The lady that we seen to myself and my…
The lady that we seen to myself and my husband was brilliant she was very helpful. She was very good would recommend the shop to all my friends
7 de junho de 2025
Resposta da Sterling Home - Dunfermline
Hi Avril
Thank you for your feedback following your visit to our store in Dunfermline.
We are so happy to hear that you would recommend Sterling Home to your friends, that makes us very happy. We are thrilled that you enjoyed your visit and that the salesperson was helpful and made the process a great experience for you.
We hope that you come back and see us and once again, thank you for your custom and loyalty.
Kind Regards
The Sterling Home Team
Resposta da Sterling Home - Dunfermline
Hi Anne
Thank you for letting us know how you feel following your visit to our store in Dunfermline.
It's great to hear that the sales team gave you the space to browse at your leisure but that they were on hand to help you when you needed it. It's so good to hear that your experience was enjoyable.
We are grateful to each and every one of our customers and we love hearing from you.
Thank you for choosing Sterling Home and hopefully, you will come back and see us!
Kind Regards
The Sterling Home Team
Nice choice of furniture & home…
Nice choice of furniture & home accessories. Came in For a vase ended up buying a side table at a bargain price .
Very helpful & friendly staff
5 de junho de 2025
Resposta da Sterling Home - Dunfermline
Hi Liz,
Thank you for taking the time to give feedback.
Its great to hear you have been happy with your experience in our Dunfermline store and you managed to pick up a bargain at the same time. We will be sure to pass on your comments to Tom and the store.
Thank you for choosing Sterling Home and hopefully we will see you again.
Kind Regards
Sterling Home Team
Don’t accept Amex.
You can pay using Amex if you order online but you can’t pay with Amex in the store! What’s that all about?
I have no issue with the salesperson who assisted us, she did her best under the circumstances. She was very helpful in fact. It’s just their policies are wrong. Oh, and I found the manager to be rude, abrupt and arrogant. Feel free to pass that on.
12 de junho de 2025
Resposta da Sterling Home - Dunfermline
Hi Gordon
Thank you for letting us know how you feel.
We can confirm that our website purchases go through third parties such as Paypal and Stripe who have a wider network of acceptable payment methods. The in-store terminals are operated differently and have less payment options available.
Whilst we are happy to hear that the salesperson was helpful, your comments relating to the Store manager are obviously disappointing.
We have forwarded your comments on to the Senior Management team who will investigate the matter further.
In the meantime, if you wish to get in touch privately please contact customerfeedback@sterlingfurniture.co.uk.
Kind Regards
The Sterling Home Team
Comfortable chair for a tall person
Brenda was very helpful in identifying the correct chair for me and matching different items.
A very satisfying visit.
27 de abril de 2025
Resposta da Sterling Home - Dunfermline
Hi Kevin,
Thank you for your great feedback !
We're delighted to hear that Brenda made your experience easy and seamless, helping you find exactly the right chair for you !
It's great to hear you enjoyed your visit to our Dunfermline store.
Thank you for your support and we look forward to seeing you again soon !
Kind Regards,
The Sterling Home Team
Friendliness of the staff
Friendliness of the staff, from the moment you walk through the door, Got exactly what I was looking for, would 100% recommend to my friends.
24 de maio de 2025
Resposta da Sterling Home - Dunfermline
Hi Elizabeth,
Thank you so much for your kind words !
We're thrilled to hear that from the moment you walked through the door you felt welcomed, that's exactly the experience we aim to provide throughout all our stores.
Your support and recommendation are greatly appreciated and we can't wait to welcome you ( and hopefully your friends ) again soon.!
Kind Regards,
Thee Sterling Home Team
Resposta da Sterling Home - Dunfermline
Hi Eileen,
Thank you so much for your feedback !
We're thrilled to hear you had such a positive experience during your visit to our Dunfermline store. .
Customer satisfaction is our priority so it's great to know that you were pleased with the choice of furniture we offer in our showrooms and found are staff to be engaging and helpful.
Thank you for choosing Sterling Home , your support is truly appreciated .
Kind Regards,
The Sterling Home Team
Staff very informative &…
Staff very informative & knowledgeable,friendly & approachable.
25 de abril de 2025
Resposta da Sterling Home - Dunfermline
Hi Mary,
Thanks so much for taking the time to leave us a review !
Customer satisfaction is our priority so it's great to hear that you found our colleagues in the Dunfermline store to be knowledgeable, friendly and approachable.
We will be sure to share your positive comments with them.!
Thank you for your support and we look forward to seeing you again soon !
Kind Regards,
The Sterling Home Team
Great product
Great product, great salesman, great delivery service too and got half price in sale. Even better
19 de abril de 2025
Resposta da Sterling Home - Dunfermline
Hi Audrey,
Thank you so much for your lovely review !
We're thrilled to hear you're happy with the product , appreciated the service from our sales team and had a smooth delivery experience . Managing to get what you wanted half price is certainly the cherry on the top !
Thanks again for your support, and we hope to see you again soon.!
Kind Regards,
The Sterling Home Team
Disgusting staff and unsafe for disabled people
Dunfermline branch - staff were laid across sofas on their phones on arrival one was even vaping. No greeting to myself as a disabled customer in fact the complete opposite seeing as a few members of staff found it amusing when I struggled to get up off a sofa I was testing which led to me leaving the store and a male staff member following me out to my mobility car and opening my door to ask “ what’s the problem that you left”
Really weird environment and staff never experienced such creepy behaviour in my life not to mention discrimination big attitudes for a bunch of people on minimum wage, also the girl with the ginger frizzy hair should tidy herself up what an eye sore the place is. Staff vaping in the store all huddled together is a next level of unprofessional
29 de maio de 2025
Opinião espontânea
Resposta da Sterling Home - Dunfermline
Good Evening,
Thank you for taking the time to share your recent experience .
We are very sorry to hear about the situation you encountered during your recent visit to our Dunfermline store, and please accept our sincere apologies for any distress caused.
We understand how upsetting it must have been to experience inappropriate and unacceptable behaviour during your visit.
Please accept our sincere apologies - this conduct is completely unprofessional and does not reflect the standards we uphold. Please be assured we take such concerns very seriously.
I understand that we have already reached out to you privately to discuss the matter in full, and we remain committed to addressing your concerns thoroughly and appropriately.
Kind Regards,
The Sterling Home Team
Carpet Purchase
Firstly I went to the Dunfermline Store for a new carpet and was told you will have to come back tomorrow as there no one here.
Returned next day ordered carpet- fine, also advised change of email address - everything still coming to old one.
Received a text to call (no number given), you have to look that up yourself. Tried on Saturday 5 times but just kept ringing. Phoned on Monday, got through straight away girl explained they don't work Saturday - surely there should be a message to that effect in the text. Paid for carpet, organised fitting and was told invoice would follow by e-mail - a week later phoned as not received - received same day. Estimator was excellent.
Regards to the phone number it doesn't seem to matter who you phone the response options are the same so why not include Tillicoultry number and hours to contact on initial text.
Incidentally this questionnaire cam to my old email address
18 de abril de 2025
Resposta da Sterling Home - Dunfermline
Hi Alan,
We're sorry to hear that your recent experience has been disappointing and we genuinely appreciate you taking the time to share your feedback.
Wile your comments are disappointing, you also raise some valid some points that we take seriously, as customer satisfaction is our priority. I can confirm that your file has been updated to reflect your correct email address.
We have escalated these matters to the appropriate management team so they can be properly addressed.
Your feedback is valuable to us as it plays a key role in helping us improve our service and overall customer experience.
Thank you for bringing this to our attention and we wish you many years of enjoyment with your new carpet.
Kind Regards,
The Sterling Home Team
Excellent service.
25 de março de 2025
Resposta da Sterling Home - Dunfermline
Dear Henry
Thank you for taking the time to leave us a 5* review following your visit to our Dunfermline store.
We love to hear from our customers and we are delighted to hear that you received excellent service.
We really appreciate your custom and wanted to say thank you for choosing Sterling Home!
Kind Regards
The Sterling Home Team
Excellent service from both Stirling &…
Excellent service from both Stirling & Dunfermline shores where there is a fantastic selection of quality furniture thanks
7 de maio de 2025
Resposta da Sterling Home - Dunfermline
Hi William
Many thanks for taking the time to leave positive feedback following your visits to our stores.
We are so happy to hear that you received excellent service and that you enjoyed the the range and quality of furniture displayed.
It's great to hear from you and thank you for choosing Sterling Homethat you also enjoyed a coffee during your visit.
It's great when our customers get in touch so thank you for taking the time and hopefully, we will see you again.
Kind Regards
Sterling Home Team
Kind of strange zero recognition
Sales and customer engagement is ok No correlation between depts I’ve spent 11k in last 4 weeks across Beds, carpets, furniture but I might as well be Joe bloggs Told bed guy and he said maybe mattress cover (£70) free on your 2.8k bed - eh no, can’t do that Had to laugh
2 de maio de 2025
Resposta da Sterling Home - Dunfermline
Hi Neil,
Thank you for your valued feedback.
We're really sorry to hear that despite satisfactory experiences with our sales and customer engagement teams , you felt a lack of alignment between departments during your recent visit to our Dunfermline store.
You are a valued customer and it is disappointing to read your comments and your overall experience.
We will be sure to take your comments on board and will use it to help us improve the in store experience for all our customers.
In the meantime , thank you for choosing Sterling Home and we look forward to delivering your furniture to you soon.
Kind Regards ,
The Sterling Home Team
Good service
Good service, not hassled, quicker than expected delivery with no issues.
18 de março de 2025
Resposta da Sterling Home - Dunfermline
Hi Angela,
Thank you for your feedback, it means the world to us !
We're glad to hear you received great service without any pressure and that everything was delivered quicker than expected .
We appreciate your visit and we look forward to helping you again in the future !
Kind Regards,
The Sterling Home Team
I was dealt with quickly and…
I was dealt with quickly and efficiently. I knew what I wanted to buy and everything was completed within half an hour
20 de abril de 2025
Resposta da Sterling Home - Dunfermline
Hi Margaret,
Thank you so much for taking the time to share your experience with us !
It's great to hear that your visit was quick and efficient and you found exactly what you were looking for.
We always aim to make the process smooth and hassle free
Thank you for choosing Sterling Home ,we look forward to welcoming you back again soon !
Kind Regards,
The Sterling Home Team
Ordered a table and chairs paid over…
Ordered a table and chairs paid over £1100 in march and was told it would be delivered in April only then to be told it will be June absolutely shocking
20 de março de 2025
Resposta da Sterling Home - Dunfermline
Hi John
Thank you for letting us know how you feel.
We are sorry that the goods have not yet arrived. The majority of our furniture arrives within the given timescale however, occasionally an order can be delayed for various reasons.
We really do understand how disappointing this will be for you and someone will contact you directly with an explanation and the latest update.
In the meantime, thank you very much for your patience.
Kind Regards
Sterling Home Team
Resposta da Sterling Home - Dunfermline
Hi Peter
Thank you very much for telling us about your shopping and delivery experience.
We love to hear from our customers and it's great that that you were happy with the service you received from start to finish.
You are a valued customer and hopefully, we will see you again!
Kind Regards
Sterling Home Team
Timeliness.
Basically, we managed to purchase the furniture we were looking for.
The staff were helpful but not pushy and making arrangements for delivery fell in with our timeliness.
12 de abril de 2025
Resposta da Sterling Home - Dunfermline
Hi Bill
Thank you very much for letting us know about your shopping experience in our store in Dunfermline.
It's great that you found what you were looking for with the support of the sales team and that you did not feel under any pressure. We prefer to let our customers browse with the knowledge that we will be there when you need us.
It's also good that there was a delivery slot available within your timelines.
Thank you very much for choosing us for your purchase and we hope that you will visit again soon.
Kind Regards
Sterling Home Team
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