Steven Eagell Toyota Opiniões 1360

paid £430 for a full car service. Got my car back dirty—interior not cleaned at all. Called to complain and was told cleaning is "complimentary" and not guaranteed. Seriously? For that kind of money, you'd expect at least a clean car. Speechless.

update:
I got following response from them:
"I have read through this and it does not state it is a part of the service it states for the final piece of customer satisfaction a clean will be carried out,"

He is explaining following text mentioned on Toyota website:
"And for that final piece of customer satisfaction, we will vacuum, wash and valet your Corolla, and a visual safety report will be provided when you come to collect your car."

Final recommendation:
Avoid this service center.

I couldnt believe the service I got. One person in particular was the hostess Deena. She was very good at making us feel comfortable and keeping us entertained whilst we waited for a salesperson. Deena is a credit to your organisation.

Extremely poor service at the Wolverhampton branch. Happy to quickly respond to queries when purchasing a car, but radio silence afterwards once they've got your money.

Paid hundreds for front and rear dash cams that remain uninstalled months later. The sales team completely unable to arrange appointments with their service department to give me what I’ve paid for. Utterly disorganised.

Typical used car salespeople. Bunch of snakes.

Avoid.

I want to say a huge thank you to Steven Eagle Toyota in Horsham, Sussex. I drive a Toyota and from my own stupidity flat the battery. I was close to this garage, I walked in, warm reception and helpful staff. Within 5 minutes a mechanic took me to my car and started the car.
Ive been a Toyota fan for a long long time and this is why, great company with great ethics.
Thank you so very much to the mechanic and staff who helped me out.

If you’re after a new Toyota, ask for Callum at the Bromsgrove store. The man is an absolutely brilliant salesman, with customer service that goes beyond the call of duty! Highly recommended! Thank you Callum! You’re a superstar!

We bought an approved used toyota over six months ago in Chelmsford branch. We've had issues from the beginning, which resulted in a few complaints issued.
First of all, the car was advertised on their website as having Full Service History. When I enquired about it, I was told this would be available once I register on Toyota app (post purchase, of course). The only service available to this point is the one done by the dealership at the beginning of this year at 70.000 miles so no evidence of any previous service, oil changes- anything! I enquired several times and was told it will be sent to me via email...still no documents.
Then came the issues with odd noises, what I assumed to be something in the front suspension. The car was inspected 3 times and some ridiculous conclusions drawn, such as rattling stones, aircon etc. Eventually, after us providing possible issue, the problem was inspected and 'fixed'. Unfortunately, after just a week, the noise came back again.
These issues are only a fraction of the experience we've had so far. It was the first time we bought a used car from an approved dealership because we wanted peace of mind knowing any issues would be dealt with professionally. Unfortunately it is the complete opposite. The company lost our trust and in our eyes credibility as a quality dealership of used cars.

Steven Eagell Toyota Stourbridge

View all
Steven Eagell Toyota Stourbridge
4.6
(1K)

Toyota dealer in Stourbridge, EnglandOpen
Overview
Reviews
Photos
By owner
About
Google review summary
Reviews aren't verified
5
4
3
2
1
4.6
(1,009)
Reviews
All
test drive39
questions31
credit19
choice17
+6
Sort by
Most relevant
Newest
Highest
Lowest

aamir nadeem
Local Guide·5 reviews·2 photos
I purchased a beautiful Yaris from Toyota Stourbridge today and couldn’t be happier. Trevor Lee was extremely helpful, professional and knowledgeable from start to finish, answering all my questions and making the whole process stress-free …More

Diane Williams
Local Guide·90 reviews·59 photos
Edited 4 weeks ago
Every one at Steven Eagell (Stourbridge) have been polite & helpful, especially Graham our sales man, we always got a warm welcome from him, he went above & beyond to help, always polite, helpful & attentive, …More
Photo 1 in review by Diane Williams
Photo 2 in review by Diane Williams
❤️1

Steven Eagell Toyota Stourbridge (owner)
Edited 4 weeks ago
Hi Diane, thank you for sharing your feedback. It's always a pleasure to have you and we look forward to your next visit.

Phil Harris
2 reviews·2 photos
2 weeks ago
New
Great place for a replacement car!!

Mnahill was excellent, she went the extra mile, and they now have a stock of Biscoffs to accompany the great coffee!
Photo 1 in review by Phil Harris
Photo 2 in review by Phil Harris

Steven Eagell Toyota Stourbridge (owner)
2 weeks ago
Hi Phil, we're happy to hear you enjoyed the service and the biscuits! We look forward to your next visit.

Chelsea Leigh
4 reviews·1 photo
3 months ago
Took my car in to be serviced last week and was warmly welcomed by Josh. He let me know about the courtesy car and additional options available to me. When my car needed work doing he called me and also messaged about the work needing to be …More
❤️1

Steven Eagell Toyota Stourbridge (owner)
3 months ago
Thank you so much for your kind words Chelsea. We really appreciate you taking the time out to share your experience with us, and we agree – Josh is truly a gem to have on our team. We look forward to seeing you again in the future!
aamir nadeem
Local Guide·5 reviews·2 photos
just now
New
I purchased a beautiful Yaris from Toyota Stourbridge today and couldn’t be happier. Trevor Lee was extremely helpful, professional and knowledgeable from start to finish, answering all my questions and making the whole process stress-free with no pressure. He kept in touch from our first meeting by email always making sure I was happy with the process. He's an asset to your company. Thank you for the pleasant experience.

Took my car for its first service and MOT at Steven Eagell Toyota in Tunbridge Wells...what a disaster.

Dropped my car off at 8am, I was actually there before the staff, so I was first in. Despite having received a checked in email which had a button to 'check progress' I had to contact the service team for an update at 4pm, as the 'check progress' button didn't have any updates. I then received a reply that my car would be ready by 6pm.

I arrive a 6pm to collect my car and question why my car was first in and still the last car to be made ready. I was given an honest apology and they said they'd messed up their work order.

I was then given the MOT certificate and talked through the advisories, I was also handed my service book.

6.20pm, still no car. Looking through the documentation, I notice that the MOT certificate was for a different car, so I complained. I then noticed a while later that my service book had not been written up or stamped to show the service...I then highlighted this issue too.

Finally at 625pm, I am given a correct MOT certificate, written and stamped service book, my car keys. Received no MOT video, the 'passed' visual inspection sheet never came back. Now the car is outside the main entrance (most of the staff had left for the day by now), I get in my car and notice that it was still filthy, inside and out - when I booked the service, I received notice that my car would be cleaned inside and out. What a rubbish service! I'll have to now pay for that to get cleaned elsewhere as there is currently a domestic hose pipe ban.

I was kindly given a full refund by a very apologetic and obviously embarrassed Service Manager, but was a horrendous experience. I will definitely never ever go back to Steven Eagell again. I was even planning to take my son there this week to look at buying his first car. I will now go to Group 1 Toyota.

Harassment from your Northampton staff contacting me and when I block their number your branch in Milton Keynes starts harassing me

I've told your staff multiple times to remove all my details from the database but no, the calls still keep coming.

Appalling.

I am extremely disappointed with the poor service and lack of accountability from Toyota Steven Eagell Birmingham Branch. I purchased my car in February 2024, and from the beginning, there has been a serious issue: Toyota entered the wrong date on my service plan for roadside assistance.
For weeks, I have been chasing this issue, repeatedly contacting Toyota, only to be passed from one person to another (Ben and Akbar said they will call me back but it NEVER happened to date). I was advised to contact EMAC and AA, yet both companies confirmed that the problem lies with Toyota and can only be corrected by them. Still, no one from Toyota has taken ownership or provided a proper solution.
What’s even more upsetting is that when my car broke down last year, I received no roadside assistance at all, even though I had paid for the plan and charging me six months in advance before the purchased of the car. As a result, we had to pay for the tires out of our own pocket, Also, we were looking for the locking wheel nut when my car broke down, but it wasn't available in the car. When we informed Toyota, they claimed it was inside the car. After bringing the car in for them to check, they confirmed that it was not included. which was both stressful and unfair.
It is incredibly disappointing to experience such unprofessionalism, poor communication, and a complete lack of care from a brand I once trusted. I expected better from Toyota. Sadly, based on this experience, I would NOT RECOMMENDED TOYOTA Birmingham to anyone, as their customer service and after-sales support have been nothing short of frustrating and unreliable.
This whole experience has been unprofessional and disappointing, especially from a company that promotes reliability and customer care.

I am not one to post negative reviews normally, as I think most people are just doing their best.

The response we have just had from the Assistant Service Manager Kashif Karim, however, is so astonishing to me after the service we've had from Lexus Cambridge, that I feel somewhat out of options and am resorting to sharing my experience in the hope that it might prompt a better response from them.

tl;dr version is that their customer service and reliability is astonishingly bad, certainly as far as the Service side of things is concerned (we've had nothing to do with their Sales)

Here is the timeline and the response, for anyone interested in the details:

07/06/25 Car booked in for MOT and service on 13/06/25

09/06/25 Email received: appointment cancelled unilaterally by Lexus and rebooked for 26/06/25

26/06/25 Confirmation received that car is booked in

04/07/25 Health check report received

21/07/25 I call Lexus to ask why I haven’t received the MOT or service report

22/07/25 No update received; I call 8 times and finally email. Lexus calls back at 20:15. I ask for a courtesy car.

23/07/25 Call from Lexus with update and plan; no courtesy car provided.

24/07/25 I call to chase, explaining I’m leaving the country till September and won’t be able to collect the car if delayed further.

25/07/25 I call again and email to confirm our agreement:
* I will collect car 26/07/25 before 12:30
* The following will have been done:
* Service
* Clean (not done as promised in previous years)
* Key battery replaced (not done as promised)
* Light and tyre fixed as per MOT failure

26/07/25
* I call twice to chase
* I email to chase
* Receive reply that car is about to be brought round
* Later get missed call after the agreed deadline – car not cleaned

28/07/25 Car ready for collection, six weeks after originally booked in. I have already left for my holidays as warned.

24/09/25 I email Lexus to say I’ll collect car on 02/10. Lexus confirms this is “ideal” and car is ready.

02/10/25
* I call to double-check readiness. Lexus has no knowledge of arrangement.
* Lexus says they’ll find the car and call back within 5–10 mins.
* I call 20 mins later to chase; it’s now too late to collect.
* 40 mins after first call Lexus says car is located but battery flat.
* I ask Lexus to fix the battery and deliver to the garage I’d booked.
* Assistant manager emails blaming me for delay and saying I must pay to recover vehicle; I reply attaching full timeline.
* 17:55 email received: “Currently I will not be recovering the vehicle out on your behalf... on Monday I will respond back to yourself.” No apology or urgency.

02/10/25 My husband emails asking for contact of person responsible for licensing Lexus Cambridge – no response.

03/10/25
* I email assistant manager asking for manager’s details – no response.
* Lexus posts public Google reply apologising and asking me to contact “feedback” to escalate; I email feedback – no response.

06/10/25
* My husband calls once asking to speak to deputy manager Kashif Karim. After repeated refusals he’s put through.
* Kashif claims he hasn’t responded because the relevant person is “off sick”.
* He refuses to connect my husband with the manager, saying the manager is “on an important Zoom call”.

***Update***

06/10/25
* Return call from Manager not received
* Reply from Steven Eagell feedback not received
* Email Lexus Cambridge to put them on formal notice of Letter Before Action if I don't receive a satisfactory response within 48 hours. No reponse
* Request quote for putting car in drivable state, which Lexus have offered to do at my expense. No response

07/10/25 receive copy-and-paste response to this review from Steven Eagell, asking me to contact feedback. No reply from feedback to my email or 04/10/25.

The car remains at the garage. I am still waiting for it to be in a fit state for me to collect it.

I wouldn’t even give one ⭐️!
I order key fob from them back in April,waited 2months for coding and when I got there the key was twist and turn?!I have been told that they will order new fob for me,but I need to wait for part to come in. Bear in mind,that was back in May. Since then I called them about part almost every two weeks.When part finally came in, I’ve been told that, they will call me back to book me in for coding, but nobody ever did! That happened about 3times. Today after 6months,I finally managed to get through to book for coding and find out that they order for me twist and turn part AGAIN!
Just waste of your time and money, honestly. For big name like Toyota and the prices they charging, I would expected much more then bare minimum. I’ll just go and spend my money elsewhere.

Absolutely incredible service! After some issues with their colleagues in Romford, who practically scammed me, Ziggy stepped in and handled everything flawlessly. He genuinely cared about me as a customer and went above and beyond, making sure everything was sorted quickly and professionally. I honestly can’t praise him enough. Ziggy and Akif, to whom Ziggy handed me to after initial interface, were knowledgeable, friendly, efficient, and genuinely cared about getting things right. Mohammed was super helpful too – I complained about my new key and he swiftly got it change. I left their office feeling very valued.
If any car buyer wants a team that truly delivers and turns a tricky situation into a smooth experience or just want the best service, as we all do, don’t think twice, this is where to go!

I took my late son’s car, a Hybrid CHR, for its regular service to Steven Eagle in Peterborough where my son had purchased it from new. I decided to px for a newer model because the mileage on it was getting high.
I spoke with Ben Garton, who was great and recognised this was also very emotional for me to px the car. He was understanding talking me through everything answering all my questions and identifying my needs but not pushing me to purchase as he understood my attachment, but common sense prevailed it was time to let it go.
Ben is lovely, patient, helpful & professional, making my buying experience with him enjoyable. Thank you Ben for looking after me and I have no hesitation in recommending Steven Eagle Peterborough for your purchasing and service needs.

I have used Toyota in Aylesbury for many years and every time has been awful. The issues I've had, has been ridiculous, with all 3 cars I have purchased having more than 1 issue.
The latest new car I purchased from them was a Toyota Yaris Cross. On picking the car up in February everything was perfect, or at least I thought it was.
Sadly yet again, just recently I had a slow puncture. I took my car to another garage to see if it could be repaired. Luckily for me, they were able to repair the tyre but told me that all 4 tyres were over inflated to a dangerous level of 45PSI, when all should have been 32PSI. So for 7 months, my wife and I had been driving a dangerous vehicle. I was sent an email from the company explaining that the tyres have had excessive wear on them due to over inflation, Toyota disagreed. It would appear that Toyota really don't care about the safety of their customers but also all other road users. I would hate to think what might have happened if a tyre exploded. Obviously, I'm furious at the levels of neglect from such a big company. I took the car to Toyota and explained that this was not good enough and they asked how I would like to resolve the situation. I told them, replace 4 tyres with new tyres. They have point blank refused to do so. Thereafter, they have left me no alternative other than to direct my complaint to Toyota Head Office and Trading Standards.

Currently sitting in Steven Eagle Cambridge chasing parts ordered from a service carried out in April! I'm afraid the after sales is poor, it would appear there is a fairly high turnover of staff.
My car was not clean on when I took delivery, sat nav was out of stock & has since coming back from being installed never worked. I have a service package & on both services so far the vehicle has not been washed as stated in the service plan
I wonder how many customers buy again? All furr coat.....

Dropped in as interested to earn about a Toyota Yaris . A newly appointed salesman gave us some information but had to constantly leave us to gather information from his manager who was in a separate office 5 meters away.
Manager eventually came over and promised to send us details about availability of models and finance schemes but still waiting 5 days later.
Went to another Toyota dealer which was far more proactive .
Recommend you avoid Toyota Gatwick

Rishan was the sales person who dealt with my pick up purchase at the Cambridge Branch of Toyota. There were a few hiccups but he dealt with them professionally and to the best of his ability. I would buy another vehicle from him again

Aleem and Andrei were very helpful when my dad was purchasing his car. The service was beyond exceptional. My Dad has been coming to Lexus and Toyota for the last 20 years. We highly recommend Toyota for the smooth service.

I bought a vehicle from this company, and I will never deal with them again. It’s a shame that such a company represents a major brand like Toyota. I run a large fleet of nearly 450 cars and buy vehicles from dealers all over the UK — and I have never had such a bad experience before.

I paid a deposit on Friday and was assured I could collect the car the following day (Saturday). I travelled over 4 hours, paying a driver £200 to accompany me so he could bring the other car back. When I arrived, they told me I couldn’t take the car because it still needed “90-degree checks.” That meant a wasted full day and £200 out of pocket.

The following week, I was told the car was finally ready. I made the payment in full and asked if they could offer any discount for the hassle they had caused me. They flatly refused. To make things worse, the manager was extremely rude. He even offered to post me £50 — but only on the condition that I leave them a 5-star review. I told him to keep it, because I won’t be bribed into lying.

This is my honest review and real experience with this dishonest company. I strongly suspect many of their glowing reviews are paid for or incentivized. Never trust this company.