Two pieces of fabric were cut wrong in the BOM kit so I called to get replacements. Whomever answered the phone knew right away what I was calling about as soon as I identified myself & told her I was... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Stitchin' Heaven is a robust quilt shop with excellent instructors and staff. I've only shopped online and watched videos. Hope to visit the brick & mortar shop this March/April though! So much ent... Ver mais
The All Texas Shop Hop magazine arrived earlier than expected and will give me plenty of time to map my route to as many quilt shop possible during March and April. The magazine has beautiful photos... Ver mais
I had ordered a BOM four days before Valentine's Day. On Valentine's Day the registration fee was dropped to $1. Since I am a senior on a fixed income I requested the difference between the regist... Ver mais
Informações sobre a empresa
Escrito pela empresa
Stitchin' Heaven Offers The Highest Quality Fabrics With Over 10,000 Different Fabrics. Choose From Over 7,000 Fabrics & Pre-Cuts. Find The Right Fabric For Your Next Project. Largest Quilt Shop in TX. Serving Quilters 25+ Yrs.
Stitchin' Heaven Texas' Premier Quilt Shop
Escrito pela empresa
- Wow People. Have Fun. Be Happy.
- Home of the 100% Happiness Guarantee
100% Happiness Guarantee
If you are not 100% happy, we invite you to return the product for a full refund or store credit.
At Stitchin' Heaven we realize you have many choices when it comes to choosing your favorite quilt shop. We just wanted you to know 5 good reasons to choose us to fill your quilting needs:
CONFIDENCE: You can shop with confidence at Stitchin' Heaven always knowing your purchase is 100% guaranteed to please. That's right...no matter what the reason if a product does not meet your expectation we invite you to return it to us. You can trust that we will do what we say we will do when we tell you we will do it.
QUALITY: You can be assured that all products you receive from Stitchin' Heaven will be the best quality in the market. You deserve the best and that's what you will get from us. We pride ourselves on offering unique products from the pioneers in the industry.
SERVICE: At Stitchin' Heaven you will find service like no other. We offer live support to assist you in your shopping experience every step of the way. We ship on time and we communicate with you regularly if there are ever any questions or problems with your order.
SELECTION: Stitchin' Heaven offers one of the best selections of quilting fabric and supplies anywhere. We have literally thousands of items on our website. If there is ever anything you are looking for you cannot find, please let us know. You will always find fun and interesting programs at Stitchin' Heaven!
PRICE: We will never tell you that you will find all of our products at the lowest price. We will tell you, however that you will receive a very good value for your money as you will have the support you need to be successful as well as frequent sales and promotions.
At Stitchin' Heaven you are more than just a number - you are a part of our family. We strive to insure your shopping experience is fun, exciting, and rewarding.
Informações de contacto
321 Richards Street, 75783, Quitman, Estados Unidos da América
- 903-760-7397
- info@stitchinheaven.com
- stitchinheaven.com
4,7
Excelente
7 mil opiniões
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Started the Sewology BOM
Started the Sewology BOM, block one done, and have Block 2 on the cutting table to do
19 de dezembro de 2025
Stitchin Heaven is a BOM disaster
Stitchin Heaven is a BOM disaster. I have registered and participated in multiple BOMs with them. I have received the wrong product some months, have had difficulty with being registered but never getting started when they are supposed to. You would think they would be better organized. As a customer, I should have one account. All of my BOMs and purchases should be listed there. They are not. Even when their Customer Experience Team is trying to help, they can't even find stuff. They talk about a customer card, Appstle, and their own inablility to be able to take care of customers. Its frustrating and I will not do any more of their BOMs or order from them once my current BOMs are finished.
11 de março de 2026
Opinião espontânea
Resposta da Stitchin' Heaven
Hello Justin. It's true, I won't lie to you, we are in the middle of several major software and process changes. We are growing and this is something we knew was going to happen. I am sorry that you felt our frustration.
Transitions like these are never easy and, yes, we are juggling between old and new. It is temporary though. We are working hard to get through it quickly.
As for the occasional delays? They also happen. Manufacturing and shipping delays can cause lots of frustration. We do our best to prepare, but it's not always enough.
I apologize the less than wonderful care that you have gotten. I sincerely hope that we are able to redeem ourselves with these final BOM shipments. If I can assist with anything, don't hesitate to reach out to me, personally at trish@stitchinheaven.com
Excellent purchase thank you.
9 de janeiro de 2026
Love everything!
Fast shipping. Thank you for calling to let me know about products that were out of stock. Much appreciated. Love everything that i ordered!
16 de janeiro de 2026
Last online order filled and shipped…
Last online order filled and shipped very promptly.
9 de fevereiro de 2026
Love everything I receive from…
Love everything I receive from Stitchin’ Heaven. Top quality products and beautiful fabrics.
12 de fevereiro de 2026
I love 5he blocks of the month,the…
I love 5he blocks of the month,the fabrics are beautiful.
13 de fevereiro de 2026
Totally Trustworthy
SH, does exactly as they say they will do! The best quilt shop ever!
13 de fevereiro de 2026
Resposta da Stitchin' Heaven
Hello Cynthia. I see your emails with customer service and I can see where there is a misunderstanding. I will email you and see if I can clear up some of the confusion.
Great Customer Service
Two pieces of fabric were cut wrong in the BOM kit so I called to get replacements. Whomever answered the phone knew right away what I was calling about as soon as I identified myself & told her I was enrolled in the Greenhouse Gate BOM. She assured me replacements would be mailed the following week.
11 de fevereiro de 2026
I could see but I could not buy
11 de fevereiro de 2026
Resposta da Stitchin' Heaven
Hello Connie.
We have had an update to our website. I'll contact you directly to get details and we can get that fixed.
Great products. Great service.
This quilt company consistently brings new quilt designs with beautiful fabrics. They're the real deal.
11 de fevereiro de 2026
Excellent customer service
I’ve done a few of their BOMs. They are consistently responsive when I email a question, and quickly followed with a solution. Excellent customer service.
11 de fevereiro de 2026
Helpfulness of customer service staff…
Customer service spent extra time with me in an attempt to change payment method even though we were all unsuccessful.
11 de fevereiro de 2026
When I made a mistake they took care of…
When I made a mistake they took care of it. Very helpful and good quality fabric. I will do another, but life got in the way and I'm behind on finishing.
11 de fevereiro de 2026
Customer Service is great.
I had ordered a BOM four days before Valentine's Day. On Valentine's Day the registration fee was dropped to $1. Since I am a senior on a fixed income I requested the difference between the registration fee I had paid and $1, realizing they did not have to do that. Gracei Smith was wonderful. She sent me an email saying she would credit the difference. I have dealt with Stitchin' Heaven for years and their customer service has always been great. Their BOMs are so unique and I have always enjoyed dealing with Stitchin' Heaven. I would give them 10 stars if they were available.
14 de fevereiro de 2026
Kit came and looked great
11 de fevereiro de 2026
They had the fabric I needed and there…
They had the fabric I needed and there was quick shipping.
5 de fevereiro de 2026
help when needed
I like to choose stitching Heaven for block of the month programs. If I make a slip they are helpful and kind.
9 de fevereiro de 2026
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.