Stony Dry Cleaners Opiniões 

289
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Incredible service! Emailed on Sunday for collection on Monday, collected at 9.28. Cleaned beautifully and retuned to house Wednesday lunchtime with an apology for not sewing on button ( not even requ... Ver mais

Classificada 5 em 5 estrelas

Really quick and professional service!! I honestly thought my vintage Belstaff wax jacket was ruined with lots of stains from my jeans and looking generally unloved and worn. The company sent out a pr... Ver mais

Classificada 5 em 5 estrelas

Fantastic service. Came to collect and drop off my item and returned my wax bag in very good condition. It went away looking battered and smelling very musty but came back waxed clean and smelli... Ver mais

Classificada 5 em 5 estrelas

Great service. Our mattress topper was collected and returned exactly as organised. We were warned that it may not be possible to remove all stains, but it arrived back in pristine condition. Very ple... Ver mais

Informações sobre a empresa

  1. Lavandaria a seco
  2. Serviço de lavandaria
  3. Serviço de limpeza de artigos de cabedal

Escrito pela empresa

Stony Dry Cleaners runs the finest service! We will NOT be beaten on price. If you’ve had a cheaper quote please let us know! We are located in Stony Stratford.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

289 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(289)

19 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Extremely disappointed and upset

Extremely disappointed and upset. Bought in two Indian bridesmaid dresses, and asked whether they could be cleaned. I was told yes, and was not told that there was a risk of damage, otherwise I would not have dropped them in. I went back two weeks later to pick them up, both dresses had lots of the gems missing. I was told that if sequins or gems were glued on that they might have come off in the wash. When I complained to the ladies behind the counter they made me feel like I was inconveniencing them and said 'well sari's are very difficult to clean', huffed and tutted and accepted no responsibility or apology for the damage. I felt singled out due to the ethnic differences in my clothing and made to feel stupid and small for initially raising the complaint.

When I refused to pay for one of the dresses I was told the manager was on holiday and would call me when he came back at the end of the week. He didn't call me back, and when I called to ask the same lady on the phone was quite dismissive, saying 'he's obviously been busy'. Again I was made to feel like a huge inconvenience and I felt disrespected.
When I did receive a call, I still did not get an apology for the ruined dress. I was told that different 'cultural clothes' usually have labels and the cleaning instructions are followed using google translate. Mine 'didn't have a label' so washed normally, despite being delicate and having sequins and gems. I can now not wear the dress, it was unique, very expensive and has a lot of sentimental value and is now ruined. Awful service.

19 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Seamless experience

Really seamless service with pick up and drop off of laundry. So simple to book a collection and really helpful and friendly team!

16 de agosto de 2024
Classificada 1 em 5 estrelas

Ruined my rug

Ruined my rug. They took forever to give me the rug back after cleaning. When I finally got it back - it was destroyed, colours ruined and falling apart. I complained and tried to resolve and they never got back to me. Actually shameful business practices, wish I’d never ever contacted them.

10 de maio de 2024

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