Storage Vault Opiniões 792

Resposta da Storage Vault

19/09/2025

Hi Karen,

Thank you for the lovely review! We're glad you found your plant and that you were happy with the clean, secure unit and helpful trolleys. It’s great to hear our team made the process easier. We appreciate the recommendation and would love to welcome you back anytime!

Best,
Michael
Storage Manager

Resposta da Storage Vault

19/09/2025

Hi Kerri,

Thank you for your great review! We're so pleased to hear you're happy with your unit and found it clean, secure, and easy to access. Sorry to hear about the initial booking issues, but we're glad our team could help. We're delighted you're satisfied so far and really appreciate your feedback!

Best,
Michael
Storage Manager

Resposta da Storage Vault

19/09/2025

Hi Laura,

Thank you for your kind words! We're thrilled to hear our staff made a great impression from start to finish. Your feedback means a lot, and we’re always here to help with a smile!

Best,
Michael
Storage Manager

Resposta da Storage Vault

12/09/2025

Hi John.

Thanks for the lovely review, I had a great time chatting away with yourself and Christine and its always good to have a laugh.

Don't be shy, pop in for a chat anytime were here and if you need anything else don't hesitate to contact us.

Have a great weekend.

Stefini and Jordan at Storage Vault.

Resposta da Storage Vault

10/09/2025

Hi Pauline,

Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations, and we appreciate the opportunity to provide some clarity.

When you previously enquired about our notice period, we explained that it is 14 days, and we also send invoices seven days ahead of your payment date to help ensure you have time to plan accordingly. We’re always transparent about our terms, including that storage fees are non-refundable. We do our best to make this clear from the outset.

We understand your frustration regarding the issues with the lift and shutters. These are both maintained regularly, but on the occasions mentioned, they were unfortunately damaged by other customers. While we work hard to minimise these situations, some instances are out of our control — and we’re always quick to respond when problems arise.

We’ve also reviewed the call you made to our team before this review was posted. It’s unfortunate the conversation ended before we could fully assist you, and we’d be more than happy to continue the discussion and help with any outstanding concerns.

Please feel free to get in touch on 0141 473 0810 — we’re here to help and would welcome the chance to speak with you directly.

Kind Regards,
Michael
Storage Manager

Resposta da Storage Vault

8/09/2025

Hi Michael.

Thanks for taking the time to leave us this review.
Were very happy to have been able to assist you with storage and it was a pleasure meeting and chatting with you.

Please recommend us to all family and friends.

Take care

Stefini and Jordan at Motherwell.

Resposta da Storage Vault

15/09/2025

Hi Les,

Thank you very much for taking the time to leave Lisa and I a review at our Cambuslang Branch. We are so glad to hear you would recommend us and thank you for storing with us we hope to see you back again

Kind Regards
Rachel and Lisa

Resposta da Storage Vault

2/09/2025

Hi Mrs Kennedy,

Thank you for taking the time to leave us this fantastic review, Its greatly appreciated.
Thanks for choosing to use Storage Vault and you take care.
If you ever need us in the future please don't hesitate to call.

Stefini and Jordan at Paisley.

Resposta da Storage Vault

10/09/2025

Hi Brian,

Thanks for the review. I can see you have submitted one 2 days prior to this one, which is like-for-like. In case you did not see my previous reply, please see below:

"We're sorry to hear you're unhappy with the price difference between our Fleming Road and Craigshill stores.

While both are located in Livingston, storage rates can vary depending on several factors, including local demand, site-specific operating costs, and availability. This is quite common across the self-storage industry — much like hotel room rates, which can differ even within the same city based on location, demand, and amenities. Similarly, storage fees are not fixed indefinitely, and we strive to keep our pricing competitive while maintaining the quality and security of our facilities.

Please note that any changes to our rates are always communicated to customers well in advance, allowing sufficient time to plan financially or explore alternative options if needed.

Also, we are unable to comment on other customers’ accounts or pricing as these are confidential and tailored to individual circumstances.

We understand your disappointment, especially since you were initially recommended the Fleming Road location. Your feedback is valuable and will be shared with our team to help us improve our communication and guidance for our customers.

If you’d like to discuss this further, please feel free to contact me directly via the branch email—I’m the site manager and happy to help."

Michael
Storage Manager

Resposta da Storage Vault

14/08/2025

Thank you for the great review! We're so glad Montana was able to help you quickly and professionally — we'll be sure to pass on your kind words to her. It's great to hear you were happy with the service, and we really appreciate the recommendation!

Best,
Michael
Storage Manager

Resposta da Storage Vault

13/08/2025

Thank you for sharing your experience. We’re glad to hear the unit in Bishopbriggs met your needs, but we’re sorry to learn you were disappointed with our cancellation policy. As outlined in our terms and conditions, all storage fees are non-refundable, and we bill on a monthly basis. Invoices are sent seven days before the payment date to give customers sufficient time and opportunity to let us know if they plan to vacate. This helps us ensure notice periods are met and avoid unwanted charges.

We understand how this can feel frustrating if your plans change, and we appreciate you taking the time to provide your feedback. If you would like to discuss this further, you can call me directly on 0141 473 0810.

Warm Regards,
Michael
Storage Manager

Resposta da Storage Vault

7/08/2025

Hi James. Thank you for taking the time to leave us a review. I am glad that you were happy overall with the service you received and the facility. We ensure that we keep our prices competitive out with the introductory offer versus other storage facilities. In line with SSA regulations all storage unit contents must have some form of cover while stored on site. This is discussed before, and during the move in process. This is also followed up with emails.
Again thank you for storing with us and hopefully we can help you again in the future if storage is required. Team Dundee Jill and Colin

Resposta da Storage Vault

8/08/2025

Hi Fran, We truly appreciate your 5-star rating! It’s great to hear that this was ideal for you. We’re always here to help if you ever need us again.

Best,
The Storage Vault Team

Resposta da Storage Vault

28/07/2025

Hi Tony.

Thanks for taking the time to leave us this great review.
Thanks again for choosing to store with us and please recommend us to any family or friends.

Take care

Stefini and Jordan at Motherwell.

Resposta da Storage Vault

8/08/2025

Dear Julia,

Thank you for your review. We're genuinely sorry to hear that you were disappointed with your experience at our Grangemouth site.

We understand how upsetting it can be to discover damage to your belongings. While all of our containers are weatherproof and maintained to prevent water ingress from external sources, condensation can naturally occur inside metal containers — particularly during fluctuating weather — and unfortunately, this is not something that can be entirely prevented.

Our storage units are ventilated to industry standards to support airflow and help reduce the risk of condensation. However, as condensation is a naturally occurring environmental factor, we do recommend that customers take additional precautions when storing moisture-sensitive items, such as using protective covers. Our team is always available to offer guidance on best storage practices.

We're sorry to hear that, following your report, the claims team was unable to approve compensation due to the cause being condensation, which is typically not classed as water ingress or structural failure.

We’ve shared your feedback with our facilities team and will continue to monitor conditions at the Grangemouth facility to ensure our high standards are maintained.

If you would like to discuss this further, please don’t hesitate to contact us on 01324468588.

Kind regards,

Michael
Storage Vault

Resposta da Storage Vault

15/09/2025

Hi Jacqueline,

Thank you so much for your lovely review. We are so glad to hear you found us a great support and we explained everything well! We hope to see you back in future

Kind Regards
Rachel and Lisa