Easy Living Mobility  Opiniões 1424

I was very impressed with the help and guidance I received at the Northfield branch. The staff who came out to my house were friendly, helpful and knowledgeable. My only issue was being given time of between 9-1.00 for the staff who were due to come out. The first time I requested to have a call before they turned up but this didn’t happen. The second time for delivery of my scooter I didn’t bother requesting a call. Unfortunately I had to ring the main office as by 12.30 no one had turned up. Andy who turned up was great and explained how my scooter worked. All the dos and don’ts and safety warnings.

I bought an IGlide folding scooter on July 26th 2024. I have had problems with it since September. Last week whilst sat on the scooter, the scooter decided to go on its own and fold up whilst I’m sat on it. It made a massive bruise to my leg and frightened me as I could not do anything with the scooter. The ladies in the shop were very concerned.
I rang Easyliving and was told I would have to pay return carriage at £90.00 plus parts and labour for the scooter being 2 weeks out of warranty but also they knew the issues I was having prior to the warranty expiring. It has cost me £1,500 for a scooter that is useless and that I cannot sell on. The aftercare service does not exist with this company. PLEASE BE CAREFUL WHEN BUYING FROM THIS COMPANY

EASY LIVING MOBILITY REPLIED SAYING THEY WOULD CONTACT MYSELF AND GET MY SCOOTER SORTED. I HAVE HAD NO REPLY FROM EASY LIVING MOBILITY. I AM STILL HOUSEBOUND AS THE SCOOTER IS UNSAFE AND DAMAGED MY LEG. THIS WAS ON THE 5th OF AUGUST AND TODAY IS THE 12th AUGUST. PLEASE DONT BE FOOLED BY THIS COMPANY!!!!!

Thankyou to the Andy who delivered my scooter he explained everything to me very lovely man had a laugh he loves dogs just like me thanku for listening and sharing Andy. Absolutely love my new scooter

I rang about my mobility scooter running out of battery very quickly they came out the very next day and changed the batteries in my garden it's now running like a dream. The young man who came out was very professional, he was friendly and polite. I would highly recommend going to this company for your electric wheelchairs, and mobility scooters they are very quick and efficient and reliable, in the 2 years that I have been with them I have never had a problem

A great company to deal with and very helpful would definitely use them again

Many thanks to Lawrence (weaver) & Steve.
Delivered my mobility scooter 29/7/25.
Lawrence was magnificent, showed me how to assemble and disassemble. Very courteous and professional. Showed me all aspects on scooter. A credit to your company. Jayne x

Andy was great and very helpful!

Paid for delivery for 30/07/2025. Wrong address was given to the courier company so delivery failed,told it would be delivered 31st instead. Then get a message to say they can't do it until the 1st! This is for my mother with terminal cancer, I explained how urgent it was to get this scooter as she's now housebound. Terrible service. Delivery was refunded but still another 2 days so missing appointments!

The 2 men laurence and steve were both so polite and helpful.
They even helped me take my old sofa apart a job I could not way do my self.
Thank you gentlemen

UPDATE - Received a call today from Alice who was very helpful and as a goodwill gesture I’m being refunded the £65 I paid to have my scooter repaired which I do appreciate. Thank you
Bought a Model M mobility scooter and for the first 11 1/2 months it was fine then stopped working. I contacted customer service and after trying a couple of things I was told it would have to be returned. I would be charged an upfront fee of £45 and the courier the company uses would take 10 days to get it from me to them (Temu delivers quicker from China 🙄) then the time it took them to find the fault, repair it then return it to me would mean being without a scooter for several weeks. They said I could arrange my own courier but they would only cover part of the cost. They also wanted it returned in a box which they would charge me £10 for. If I was physically able to lift and package a mobility scooter then I wouldn’t need one. It just seemed like they were making things as difficult as possible so I wouldn’t bother returning it. I took it to a local dealer who repaired it while I waited and it only cost me £65. I will never purchase anything from this company again and if I could give zero stars I would!

Alice was very polite and helpful, very knowledgeable

Had good experience at the Nortfield branch
Staff was very helpful and understanding my needs was delt with ease went though my perchess with me great service would recommend

Very easy to understand and quickly sorted for me

After losing my keys, the support was 1st class, getting a replacement out to me quickly. Then had to return my scooter under warranty and had a quick fix and a quick turnaround. Thank you easy living.

First class service
Lawrence was excellent. Very polite and helpful. Very clear operating instructions and clear answers to our questions.Impressive

Great service great communication thank you to all the people involved Louise, & Charlotte at Wylde Green and the staff also at Head Office Matthew too, Thank you Louise & Charlotte doing the quotes we’re done very very quickly and efficiently and providing a absolutely perfect service purchasing the A06L 24 kg lightweight foldable powered wheelchair and they upgraded FREE to the A06L saving me around £500 on top Easy Living Mobility Delivered and thank you to Lawerence also his friendly and great advice and demonstration and setting up my Wheelchair 5 STAR Service .A1 - All round from quotes to phone calls and keeping Me up to date from order to delivery A1 Service
highly recommend to buy from very happy
THANK YOU - EASY LIVING MOBILITY ✔️✔️✔️✔️✔️

The scooter I bought for £1600 was not as described as it claims it could be charged with the battery in or out of the scooter but it is very difficult to remove the battery whilst the scooter is closed. If you remove the battery very easily when the scooter is open then you can’t close the scooter. I was promised a video demonstrating how to remove the battery whilst the scooter is closed but they forgot to send it so I bought a second battery for £311. The scooter is very good but the service is disappointing.

Excellent work from the staff at Walsall easy living mobility ,had to have a repair done and Tony came done the repair ,he is very polite

Tony was very helpful and did a superb job on my service. I was consulted about everything and given advice as to how best to keep the scooter in the best condition.. very impressed and I'll certainly be using this firm again in the future

Went to Easy Living in Cannock as my feet were very swollen,Marie was really helpful spending quality time finding the correct shoes for me.Cosyfeet extra roomy.
Had tried several shops previously unsuccessful in them all.
Thank you so much Marie.
See you soon Brenda