HP Store Opiniões 

1 stella perché meno non posso: ho fatto un Ordine da 3300€ il 29 agosto. Dopo 1 mese chiedo info alla loro stupidissima AI che non capisce nemmeno il nome e cognome, non trova l' Ordine con il numero e non mi consente di parlare con un essere umano . Dopo 5 tentativi finalmente Sage capisce il numero d'ordine e mi chiede il numero di serie del prodotto difettoso... Peccato che non si tratti di prodotto difettoso, ma di 1 mese senza alcuna notizia su Preparazione e spedizione. Dopo 2 giorni di rimbalzi, riesco a chiedere contatto di operatore...il quale appena risponde, fa cadere la chiamata... Situazione assurda ed assistenza da terzo mondo. Hp un tempo era una garanzia...ora è un grande bluff... Nemmeno al mercato mi hanno mai trattato così. PESSIMI ED INDESCRIVIBILI.

If i could give zero stars I would. Have a HP Stream laptop that suddenly decided to lock me out and not allow me to reset the password. Rang HP support and a bot instructed me through resetting laptop. After around 20 minutes a male human took over the call and informed me that my laptop had entered "End of life" as it is more than 5 years old, it was working perfectly until today. He then informed me that there is nothing he could do and to get my data I would probably need to go to a local computer store to get it from the laptop. Overall I wasted around 2 hours of my time today. I will never buy HP products again. Avoid at all costs!!!

je mettrai une étoile parce qu’on est obligé de mettre une étoile Service Clients catastrophique, chaotique depuis le début que j’ai acheté cette imprimante, je n’ai que des problèmes on m’a dit que c’était un problème de cartouche, ils m’ont changé la cartouche sauf que le problème a recommencé, finalement ils ont fini par me changer l’imprimante, ils m’ont donné une imprimante reconditionné d’un manque de respect comme j’ai jamais vu de ma vie de l’encre qui coule à l’intérieur des traces de doigts. Et du personnel qui est d’accord avec cette politique d’échange. Si j’avais lu les avis, je n’aurais jamais acheté une imprimante chez HP en presque un an, je ne l’ai utilisé à peine deux fois. et je n’ai pas pris le modèle le moins cher. J’ai pris le modèle le plus qualitatif . Franchement c’est une honte d’avoir un Service Clients de cette qualité pour une aussi grande maison.

Absolutely appalling. I was mis-sold 2 printers - was told they were wireless when they weren't. I can't get through on the phone to sort it out - today I waited for over 30 mins to speak to someone and had to hang up.

I bought the HP Omnibook X Flip 14" 16GB 1TB SSD on August 8th, cost £1099, which was delivered on the 10th. The first thing I saw was its packaging, which was very third-class. Before opening it, I checked the reviews on the google & trust-pilot to make sure, and the same thing happened to me, as it happens to most people.
I turned on the laptop and checked everything working fine but when its battery started to run out, I put it on charge and it did not charge at all. I contacted the support and they told me that they are sending you a new charger, it will take 5-7 days. Well, the charger also arrived but still it did not work. I told them to replace my laptop. They said that it will take another 7 days for the return person to come and when we get the product back, then we will start the replacement work - well, they got the laptop back, no one emailed or contacted me. I kept calling them every day and asking when they will send a new laptop, I really need it. So yesterday they said we are sorry, the laptop is out of stock. Then they said we can only refund now and there is no option which may take another 5-7 days so my mind went crazy - this whole case has been going on for more than 23 days now. I started thinking 🤔 that this is the situation of HP which is a very old and big company whose phone operator has only 10 people who keep changing their names and telling people. Being a software engineer, my trust in HP has been lost and I will not recommend HP products to any of my friends or family members.

HP heeft een cashback actie bij de duurdere types €200. Echter blijkt na aanschaf het te gaan om een inruil actie. Via een externe partij. Dit grenst aan oplichting en niet hetgeen van HP te verwachten. Of je die €200 terug krijgt is óók niet zeker want het ingeleverde product mag niet ouder zijn dan zes jaar. Wat Cashback betekent heeft HP klaarblijkelijk niet begrepen.

inmiddels heeft de HP Store begrepen dat het niet zondermeer zou gaan om maar één klacht. HP heeft middels het management alsnog de cashback betaald. Kortom prima service maar ook het advies om niet meer op deze wijze te adverteren.

Garantie afhandeling van een 9 maanden oude laptoptas. Na in totaal 93 min aan de telefoon met HP, eindeloze sessies met de AI assistent, 4x doorverbonden met de verkeerde afdeling, 2x abrupt contact verbroken, 30 min online speurwerk, sprak ik eindelijk een supportmedewerker die mij een mail zou sturen waarop ik kon reageren. De ontvangen mail redirect mij wederom in de handen van de AI assistent die mij wederom van de wal in het schip stuurt.

Never ever HP again in my life. I didn't know they provide such a bad service. I bought a printer it's faulty it has issues with printing quality and reading the cardiges. I received a replacement after a call of 1.5 hour and the replacement one exactly the same issue. When i called again to resolve first the lady i spoke to said i will send you new cardiges to test, then changing her mind saying my supervisor need to approve this and the system is showing that my printer is out of warranty so she can't do anything,??? I bought the printer 3 months ago i should have 1 year warranty??? Well fine i won't return the first printer then until you call self to resolve am afraid because i won't spend hours over the phone again with your most worse customer service ever. Never HP again in my whole life.

I bought a laptop from the official HP UK shop expecting premium service, but the delivery was shocking. The box arrived roughly handled with no 'Fragile' labels. The outer wrap was torn so badly that the contents were exposed, and a hole was large enough for my personal data sheet to be pulled out.

HP support offered a refund or replacement but showed zero empathy, offered no real apology, and refused to expedite a solution despite me explaining I had to travel in two days. I had to start using the laptop out of necessity, but I am deeply concerned. An IT specialist warned me that this level of shipping neglect causes internal hairline cracks and loose connections that lead to sudden component failure weeks down the line...

For an official store selling expensive, fragile electronics, this lack of care is unacceptable! You cannot blame the courier—it is the sender's job to pack items securely. A terrible experience overall!!!

Absolutely the worst customer service I have ever experienced. I purchased an HP laptop expecting reliable quality and support, but it has been nothing but frustration. My laptop developed a battery problem while still under warranty, yet getting help has been extremely difficult. I had to contact support repeatedly, explain the same issue over and over, and still received no proper solution.
I am currently in Germany, and instead of helping me with a warranty-covered issue, I was left to figure everything out myself. The support team kept transferring me from one place to another without taking ownership of the case. This has been a complete waste of my time.
A warranty should provide peace of mind, not endless stress. Based on my experience, I cannot recommend HP to anyone. Poor product reliability, poor customer support, and a very disappointing overall experience.

High end laptop just sent with shrink wrap plastic around retail box. All corners badly bumped, ding in box lid. Returned unopened for full refund. Not just because the retail box is part of its value and appearance especially in this case as a gift but with obvious heavy handling has it stressed any part.

I bought a new Omen Trancend. Unfortunately, it refuses to dock on my docking station unless another power cord is plugged in. Unlike other laptops, it won't just not charge, it'll flash on and off as it argues with the dock over power draw

Deciding that was a dealbreaker, I tried to contact customer support. 40 mins of chatting to an AI chatbot over the phone and getting increasingly annoyed, I gave up and submitted a return

I sent my parcel last Friday when the courier showed up. To my surprise, on monday, a second courier arrived for the already sent device. Upon being unable to send the already sent device, I received a threatening email from HP telling me they would charge me £1.6k as I hadn't returned it, and I cannot reach customer services and the AI will not transfer me to a person! A lot of room for improvement!

Scandaleux. Un PC vendu plus de 1000 euros livré ce jour sans chargeur. Il s avére après avoir contacté le service HP qu il est écrit dans les spécificités tout en bas de la page, vendu sans alimentation. Mais rien n est notifié ́lisiblement tout au long de la commande. C est purement et simplement malhonnête.
A fuir.

Lascio questa recensione negativa perchè è impossibile effettuare il reso. Acquisto un caricabatterie per errore e lo vorrei restituire, sono nei 15 giorni faccio la procedura online e mi arriva la conferma che è accetata. Però non mi forniscono nessuna istruzione ne etichetta
Contatto il servizio clienti che ovviamente è un chatbot che non capisce nulla e che semplicemente riconosce che ho fatto l'acquisto sul sito e che il seriale del prodotto è corretto.
Da qui una serie di scambi di mail a cui però non si può rispondere, perciò ad oggi il reso è stato accettato ma non posso restituirlo.
Pessimi

Per anni ho continuato ad acquistare prodotti HP per affezione ora devo dire che mi sono stufata della pessima qualità in tutto....prodotti e customercare.....ultime due stampanti acquistate... 181 FM laser poi la 4100 per la stampa classica....la prima mi è stata venduta senza che mi venisse detto che supportava SOLO cartuccie originali... e questo ha comportato ogni volta che dovevo cambiare tutte e quattro le cartucce una spesa di oltre 200 EUR ..... un'esagerazione La 2ª stampante invece è inclassificabile... continua a incepparsi per la scansione, una vergogna tecnologica. Il peggio del peggio!!!
Pessimo anche l'acquisto della stampa da remoto... Conteggi dalle pagine sbagliate...

Comme beaucoup d'avis ici, le SAV est une vraie catastrophe. Je reçois un colis avec un souci (4 éléments au lieu de 5 commandés), et là c'est le drame, plusieurs semaines pour répondre à chaque sollicitation pour me signaler que je dois remplir un document, transmettre ma carte d'identité car ils vont transférer le dossier au juridique... C'est ridicule ! Pour 22 €HT et en tant qu'entreprise, clairement on va laisser tomber mais le processus SAV est mal géré. J'ai fait la réclamation le jour même de la livraison et ce n'est pas la première fois qu'on commande...

Tragedia, kupiłem drukarkę u wydrukowała 10 stron. Teraz muszę płacić żeby wydrukować kolejne. Jaki to jest scam. Nie polecam trzymajcie się od HP z daleka, a jak nie macie co z pieniędzy robić to ja przyjmę.

Omen PC developed an issue with the CPU cooler.
After waiting a week for a response from customer service, sending a video recording of the issue, and then waiting a further 2 weeks for a response I was advised that I would be required to purchase a replacement from HP myself. Essentially they will not honor a warranty on failed parts.
Absolute rubbish.
Pay the extra and take your money elsewhere.

Fast to take a customer's money and ship. Slow to non-existent support to troubleshoot and resolve a known problem with MPP 2.0 stylus pen utilization. A quick AI search with Claude revealed that the issue I had is sourced at a driver-level and is software-based, not hardware, but HP's tech support teams could only keep passing the buck and would never engage to find a resolution (3 completely separate attempts which were all fraught with perpetually disconnected calls, and THEN HP actually closed the case without even talking to me to see if the issue was resolved) . So, I have had to struggle with them to get the Return approved and processed, even though I initiated the return process within 14 days of purchase. NOW, even though FedEx has messaged me saying that the laptop was delivered to HP, they will not verify its receipt for up to 5 days. Buyer beware - if you purchase from them, hope that the machine works well, because if it doesn't, you're not going to have much support in getting anything resolved.

I have literally spent hours and hours on the phone with hp sales, support, technical support, supervisors and I still don’t have a resolution. I bought the OmniStudio and I received it as a defective product. The technician told me they were going to replace it and they send me the same computer and the keyboard wouldn’t light up to complete initializing it. We tried 3 different keyboards. HP didn’t have a keyboard replacement. They offered me $90 credit. If hp didn’t have a compatible keyboard how was I supposed to find one myself?

It has been a nightmare hassling with hp to give me a refund. They took over a week to send me the return label. I don’t recommend anyone buy from hp Store to experience even a portion of the frustration I have been through.

The 30 day warranty doesn’t apply without stressful repeated calls begging for a refund.

The people are very nice and offer to help but they don’t follow through.