I have been loving all my Purity Woods products. The Dream Cream the eye cream serum and night cream. I feel like I am taking the best care of my skin. My skin is firmer and I see more of a radianc... Ver mais
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Leia as opiniões dos outros
I had ordered the eye cream & the night cream because they are my favorite skin products for the face. They were delivered damaged or rather just the eye cream along with the packaging was damaged.... Ver mais
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I have been using Purity Woods organic products for a couple of years. I first saw them advertised on FaceBook. Brian Vaszily has really done a tremendous job with this company. Now, I only use Puri... Ver mais
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I have been using Purity Woods day and night cream for about a year now. My face looks smoother with less fine lines. My husband recently commented on how gorgeous my skin looked and he always says …”... Ver mais
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Informações de contacto
1144 E State St, 60134-2439, Geneva, Estados Unidos da América
- 800-535-8418
- customerservice@puritywoods.com
- store.puritywoods.com
3,9
Bom
42 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 14 horas
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Changed product burns skin, they won't pay for returns.
UPDATE: Purity Woods have now refunded my order, which I appreciate - thankyou.
I've been using purity woods dream cream and serum for a while and loved it. However, my most recent delivery is different. It smells very strongly of lemons and makes my skin burn and itch and go red. The ingredients list on the label is the same as before. I contacted them and got a reply saying they had increased the lemon oil content to make it smell nicer. They offered me a refund if I returned it... to America. I sent a reply saying that as they had changed the ingredients without notification and now it burned my skin I think it should be free returns.... no reply from them.
Their email to me basically said that no one else has complained and if I don't like the smell, I can return it. But that's not the issue! By changing the mix of ingredients they have changed the effect and it now burns my skin. Very unhappy. I have learned a lesson here - do not order things from outside the UK. If there's a problem you have to pay a lot to return them internationally. I still think they should pay for returns as it's their changes that have made the product unusable for me. I did expect a reply to my reply to them, but nothing has arrived. Apparently they're not responding to my communication, which is so dissappointing. I won't order anything from this company again.
1 de novembro de 2022
Opinião espontânea
Resposta da store.puritywoods.com
Dear Al,
Thank you for taking the time to write your review. We are sorry to hear about your experience. We care deeply about all of our customers, and really appreciate you bringing this to our attention. As you know, we have a no-questions asked 60-day money back guarantee on all of our products. We have processed your refund in full.
We are always looking for ways to make our process and products better and will use your feedback to do so.
If there's anything else we can do, please contact us at customerservice@puritywoods.com or 1-800-535-8418.
Sincerely,
Purity Woods
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