Store Space Self Storage Opiniões 200

Spoke with Kayla in the corporate care center and she was amazing! Let me freak about a bill and was calm and collective and worked with me to get to a manager. Really good at her job.

TERRIBLE TERRIBLE PLACE! I implore you, do NOT ever use this company. I will list the reasons:
1. Pricing. When you first contact them, they give you a SUPER low price. You can't believe it and eagerly sign up. This happened to us. In 3 months of being there they raised the price by 10%. In another 3 months, another 20%. After a little over a year we were paying almost twice the price that we first started paying. And you are stuck because you don't want to move and go through the hassle of finding a new place, and THEY KNOW THIS. Very shady company and they do the old "bait and switch" with their pricing.
2. The electronic gate NEVER works. Well okay, it works 2 out of 3 times. The other time you are SOL. We had to wait an hour to get someone on the phone to remedy the problem. We met many other space renters at the facility who all were infuriated and stated the same problem.
3. YOU CAN NEVER GET ANYONE ON THE PHONE! And there is NEVER anyone at the facility. So again, if (I mean when) the gate doesn't open, you can't get anyone on the phone to help.
4. When it's time to cancel again, you can't get anyone on the phone. They say on their website to send a notice in writing that you are vacating but I DO NOT TRUST THIS SHADY company! I am sure that the letter I sent them won't go through in the mail somehow - and they'll say I owe them money for the space that I vacated.

In response to the reply they sent: are you kidding me? I was literally on hold for an hour trying to get someone on the phone to cancel my account after having moved out. So you think I want to waste another hour of my life on your awful company? Finally I got someone who said now I have to drive to the space (about a 40 minute drive - one way - from me) and take photos of the empty space and email to them. This is very difficult for me to do because of time constraints. And why should I have to do this? I’ll tell you why - it’s because they have no on site managers in Lackawanna; the closest manager is over an hour away. So their statement “striving for an exceptional storage experience” translates to i have to drive and take a picture of my empty space rather than THEY send someone from Rochester. In essence, I have to do THEIR job. Amazing. Again, DO NOT USE THIS COMPANY!!!! They’ll likely double your rental price within a year like they did to us, and you will have to jump through hoops just to vacate your space so you can move to an honest company instead.

I am a current customer at the Jacksonville Saint Johns location. Do not use this company they are professional at ripping you off and raising their rate every quarter! I have also had 4 separate times where I could not access my equipment at this facility and had to go purchase these item a second time to do my job those days! Somebody was sleeping behind the desk at least 4X and I could not access my stuff! Don’t use this place they are the worst!

I am a current customer. I paid two months in April 2023. In May I began receiving emails stating they would force place insurance $16/mo on my unit if I did not provide proof of insurance. I sent proof of insurance that shows my homeowners coverage. I called to confirm receipt and spoke to a gentleman. He confirmed receipt and said I was ok and that my homeowners insurance clearly covers my items and that he would not force place insurance on my account. I logged into my account today to make June's payment to find out they forced placed insurance on my unit anyway. Despite having proof that I have homeowners insurance. I called to complain and the lady that answered the phone said she checked with her manager and that I need to submit a declaration page. I told her I already submitted the declaration page. She responds, I see that you have insurance with State Farm and that your items are covered out of state and that you are covered. But it does not say declaration page. I explained to her that that was the declaration page and to explain to me what information is she looking for on the declaration page. She could not explain but did say, I see you are covered but we need your declaration page. I told her clearly I need to speak to management and asked to do so. She placed me on hold and said her manger was too busy and could not speak to me. I told her I felt they are unethical and are charging me for services that I do not need because I already have insurance. What is a customer to do? I am being bullied into paying $16/mo for something that I am already paying for under my homeowners insurance. I tried calling their headquarters in Florida but no one answers. They just direct you back to the facility you are doing business with. There is obviously no oversight. Customer complaints will go no further than Trust Pilot.

Not a storage for buisness or being able to access your items.Called for unit same day. Said it was available. I arrived with in 3 mins after deposit was taken.No office to go to to check in. Sign on door says closed till further notice. Called the company.. charged me the no. Refundable fee knowing facility was closed.. lied about being able to access a space. No manager.. response from store. First it was a sign about we energies then a about door coil.. no communication between Florida office and the city. They kept my $29 non refundable... no supervisor and no accessible manager. I need space immediately and they knew that taking the lease. Charged me literally for nothing. If u can afford to stay away please do! sketchy buiness....

I am another person complaining about not receiving my deposit back. I’ve called numerous times and left voicemails which they don’t answer. When they didn’t answer, they promised me they sent out the check, which was a total lie. Here’s the deal with Store Space – they want their rent within the first two days of each month or they block access to the building. This company also forces you to obtain insurance. What business is that of there’s if I want insurance or not on the contents of my storage unit? Steer clear of this business!

Store Space responded to a complaint posted 3 months ago, noting the rodent issue was "limited in scope and should be resolved quickly." I am a board member for a small theater company that rents storage space from Store Space. The facility was viewed by the entire board prior to renting and there was no water intrusion and most certainly no rodents when we conducted our due diligence. Since that time, we've had multiple issues that are ongoing and remain unresolved. We've reported standing water in the two units we rent. The response was "the roof is being repaired" and then we were told, in response to another complaint, "the roof was being replaced." There was a sticky residue noted on the floor that was reported (nothing in our units would have caused this) and not cleaned up for 15 months despite multiple complaints. As a theater company, we regularly access our storage because we use the items stored for theatrical productions. A few months ago, we accessed our storage and there was a strong urine odor at the back of one unit. This was reported and, during this visit, another renter described rodent issues, including finding dead rodents in his unit. Two weeks ago, we noticed a great deal of rodent droppings in multiple places and the urine odor at the back of the one unit was even stronger. The one-site manager was there and this was reported. Last week the same things were observed and, when a board member went to open a plastic bin, there was a live rodent inside. Store Space call center was phoned; all of the issues to date again reported and a request that the district manager follow-up demanded. The district manager sent an email with a vague description of what follow-up was being done, noting ownership of the building had changed. A reply was sent to the district manager, demanding to know the specific follow-up being done and time frame. The district manager replied someone would contact us and that has yet to happen. Our organization purchased the Tenant Protection Plan and is now assessing damage done by the repeated water intrusion and rodent issue. We rented knowing the introductory rate would increase. We did not expect a 300% increase in a year. The lack of follow-up is disturbing. We've been more than patient -- it's been a year.

My experience was fantastic! Walked in virtually with no heads up or warning was met with the most courteous and upbeat person who told us all and showed us what we needed to know. And once unit was picked, when she asked for the address we reside in she then told us of a closer location to where we are. She was extremely helpful and loaded with personality. I think I found my new storage home!
The attendant was Kim C. At the 4822 Whipple Ave NW Canton Ohio 44718 location

I discovered the hard way that building "C" is below the water table when it rains (which it dose in Oregon). Water comes up thru the cracks in the floor. They charged $20 for a padlock which I didn't need and charged for insurance which is covered under my house policy. Then, the third month in they raised the rent $100.

Absolutely one of the worst businesses I’ve ever dealt with! Place is consistently downhill ever since they’ve taken over. Almost crashed my car driving in yesterday because they haven’t removed the snow adequately, I took video and pictures. And no, I’m not inexperienced in regards to driving….and the snow/wind stopped 4 days ago. Access doors have been inaccessible in numerous occasions, people use these for businesses and need the access. No apologies and no refund at all. I just received my THIRD email regarding insurance coverage which I complied with from the beginning……they’ve illegally charged me for their bs insurance the second time. It took so many phone calls, emails, and visits to finally get it fixed……and I just received another email today stating they do not have anything on file for me and are going to charge me again!!!! Where’s my compensation for my time and stress of dealing with the most ignorant company I’ve ever dealt with!!! And now they’re raising the rent for each unit, I sincerely hope there is some type of lawsuit coming up for all of this soon.

We moved out of our unit in advance of our lease end date and provided ample notice of termination. The unit was left impeccable. We made numerous requests for refund of the security deposit to no avail.
Their collections person Jailyn told me “check in mail” for past 6 weeks.

Update: after contacting senior management- check was finally issued.

The facility at 30 Sea Cliff Avenue, Glen Cove, is impeccable. Clean, well illuminated, and most of all extremely courteous manager and staff. Nick received me with a smile and made my experience there extremely pleasant. He accompanied to my new unit, and even found me one that was right opposite the one I was already renting. I could not have a better experience and welcome. Also Jackie, who made the reservation for me and is an assistant manager, was fast in finding me a unit, and very pleasant to deal with. I highly recommend this location!

Michelle is a great person she helped us with great wonderful service definitely recommended storage if you need one

I must say that the staff and facilities of the Store Space Self Storage in Knoxville, TN (Randolph Street) were terrific. My poor rating has to do with the fact that when I booked the unit, the Store Space website was advertising a $50 gift card with booking. I had a unit from mid-July 2022 through mid-September. I was told that the gift card was automatically issued after 30 days. When 30 days came and went I called the main Store Space customer service and was told that they issued the card at set intervals and I could expect to receive mine on August 19. We confirmed my email address at that time. Suffice it to say, it never came. I made three additional calls and, each time, was told that someone would call me back after they looked into it--including the last time being told that they were bumping it up to the District Manager and I would definitely get a call back. To this day, I have never received a call back or the gift card. Businesses shouldn't offer promotions if they don't plan to stand by them. Store Space's Customer Service while pleasant, was ineffective. And clearly the District Manager could care less. I feel bad that the local store, which was wonderful to deal with, wasn't supported by the larger Store Space.

The unit was fine however their automatic billing is corrupt. I moved out and canceled my account and after three customer service calls I’m stilled being billed! I have two unnecessary invoices that have become a nuisance to continue to research.

I had a contract with Home Star Storage. The facility was sold to Store Space Storage and that where the problems started. My rent jumped from 106 to 195 in less than 12 months. Insurance was added to my rent without even checking if I had insurance for the unit. Finally, the storage units had rats infestation. The location never reached out to the me (or anyone) to make them aware of the infestation. They were rude and I was told on several occasions the district manager would reach out to me. That never happened, Annoy Store Space Storage at all cost!

storespace owned the location at 381 Veterans Memorial Parkway in Mableton,GA. when they took the space over from Selfstorage in 2021, Storespace RAISED the rent $50 with NO warning. Storespace has sold the property to Lifestorage in June 2022. I have moved out because, my unit has been inhabited with RATS in my unit; and homeless people living in the vacant units. How can you NOT know (if you have active cameras like you say you do) you have a large population of RATS and homeless in your units. I have had to file a claim against Lifestorage because STORESPACE has left a mess for them without taking care of the pest problem. Beware STORESPACE Self Storage.

My experiences has been good, everything has and order, and customer service lady they have is kind and easy to talk to. Thanks Liz! Storage C

EVERY 3 OR 4 MONTHS THE RENT GOES UP ON MY UNIT, NOT EVEN A LARGE ONE.

Lured me in with a decent rate then more then doubled the rate in 3 months. I'm not referring to the promotional rate. The roof leaks water (see photo). The temperature controlled storage is 90 degrees in summer and 50 degrees in winter. They also only have 1 drive in bay which is nearly always full. Hallways often have trash laying around. Don't get suckered in. Go somewhere else. I wish I had never rented here.

Update: I called and spoke with the local manager before. I was told the price was doubling because of unforeseen increases in wood cost. Yeah...wood caused my rate to double in 3 months. No. It's your greed and disregard for customers. He sightly reduced the increase for 6 months and NOW it's fully doubled after 9 months. Don't act like calling will help or that you actually care about customers. I really wish you would not have tricked me into spending my time and money moving to your greedy facility from an actual decent storage provider. Imagine if this dirty practice was legal with home rentals.