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Stormbrew Opiniões 3326

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TrustScore: 5 em 5

4,8

Loja de café
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic service. Great prices. Will use again. Customer service is second to none especially Tammy.

Classificada 5 em 5 estrelas

Thought I’d give them a gamble because I’ve never heard of them and glad I did put me Tassimo order in on Wednesday and delivered buy Friday there prices are much cheaper than Tassimo and other compa... Ver mais

Classificada 5 em 5 estrelas

I order Stormbrew every month because I go through a lot of Dolce Gusto pods, and they’ve never let me down. What really impresses me is that every single time I place an order, I get a dispatch email... Ver mais

Classificada 5 em 5 estrelas

My experience with Storm brew was excellent . Very quick response however delivery was a different matter: I know this is not your fault but Royal Mail gave me 3 different delivery times for the same... Ver mais

Informações sobre a empresa

  1. Loja de café
  2. Coffee Shop
  3. Mercearia
  4. Internet Shop
  5. Loja de chás

Sobre Stormbrew

Escrito pela empresa

Stormbrew is a UK based online store specialising in Tea & Coffee. Established in 2011, we have built up a huge variety of blends from various Coffee Pod Manufacturers.

As an authorised seller of Douwe Egberts, Tassimo, Kenco & Dolce Gusto, we can offer the same, if not better, prices as the high street, but delivered to your door.

We pride ourselves on our outstanding customer service and product knowledge, and are continuously on the hunt for new blends and brands to offer you a one stop shop for all your beverage needs!

Check out some of our other categories:

Delivery: FREE standard delivery for orders above £30 (to the UK). Next working day delivery is available, please see checkout to see service available and pricing.

Returns: We offer a 30 Day money back return policy on items returned in their original condition.

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Simply the Best!!

This is the easiest way to order coffee and so quick. In fact only had to go one day without Espresso!!! Hoaws that for great and quick service!!

5 de dezembro de 2024
Classificada 5 em 5 estrelas

Great except for this: 'You pulled a (wrong) mailing address from GooglePay'

My initial reply is below. I understand now that this is a Google Pay problem and not a problem with Stormbrew. I have used your service prior to this without a problem and have been very pleased with it. So, I am changing my rating to the one I would assign without this recent frustration.

When I checked out, my mailing address was (apparently) set to an old address of mine in the US when I chose Google Pay for payment. I actually chose a card with a UK address to pay, but I hadn't noticed that the shipping address had been set (when?) to my old US address. There should have been _some_ feedback or query to ask if I wanted to use that address as my mailing address. Now I have spent nearly £100 on coffee pods that are going to a country and an address where I no longer live.

1 de dezembro de 2024
logótipo da Stormbrew

Resposta da Stormbrew

Dear Eric,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the inconvenience you’ve experienced with your order.

When using payment methods like Google Pay, the shipping address is automatically populated based on the information stored within your payment account. Unfortunately, we don’t have control over the address selection process within Google Pay or the ability to prompt additional address confirmation during checkout.

We always encourage our customers to double-check their shipping details before completing an order to ensure everything is accurate. However, we completely understand how this could have been missed and empathize with your frustration.

Thank you for your understanding, and we hope to serve you again under better circumstances.

Best regards,
Stormbrew Team.

Classificada 5 em 5 estrelas

100% above and beyond definitely was so easy to place my…

It definitely was so easy to place my order but mostly getting an update for when I will receive my order a received my order through the Royal Mail and the young lady who delivered the big box brought it in and put it on my kitchen table for me which I thought that was ever so kind

Kindness regards
Helen Williams 😊

30 de novembro de 2024

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