Our new Hampton 5 stove is fantastic! Really smart , has the feel of a wood burning stove with conveniences of the bio fuel, really good communication with the team when I had an enquiry re the decora... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Really pleased with my outdoor wood burning stove delivery was fast and straightforward. It is very heavy and well made and looks fantastic on our entertaining terrace.Credit has to go to the amazing... Ver mais
A empresa respondeu
Bloody Brilliant company - wish others were like Stove World , they shipped an excellent log burner overnight! was like Amazon ! Purchased all my accessories and they quickly sorted me out when I orde... Ver mais
A empresa respondeu
We were recommended to buy a stove from Stove World, and were happy to this, however, what made the experience outstanding was Scott from Ignite Fires near Basingstoke. He helped us to spec the stove,... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Top quality wood burning stoves direct to you at trade prices. Over 50 different models split between 4 unique ranges for all tastes and budgets.
Informações de contacto
Unit 22-24 Folly Farm, RG26 5GJ, Ramsdell, Reino Unido
- 01256 889397
- team@stoveworlduk.co.uk
- stoveworlduk.co.uk
4,9
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Stoveworld no problem
Stoveworld no problem. Delivery from parcelforce was shocking. Box arrived 3 days late and not to the post office for collection. Totally battered and hardly srill held together.
15 de abril de 2026
Resposta da Stove World UK
Hi Neil, I’m so glad you’re happy with our service and eventually received your Oakley/Coseyfire 22 stove bits and bobs. I’m honestly gutted to hear how ParcelForce handled the journey. We put a lot of care into packing these, and hearing that the box arrived 'battered' is definitely not the experience we want for you. Thanks for sticking by us despite the postal chaos!
Extremely prompt service.
7 de abril de 2026
Resposta da Stove World UK
This is great to hear Chris! Our warehouse team takes a lot of pride in being 'extremely prompt,' so I’ll be sure to pass your kind words along to them. Hope you’re enjoying your Back Boiler Stove! :)
Stove arrived well packaged and on…
Stove arrived well packaged and on time.
I was kept in the loop on the delivery progress.
7 de abril de 2026
Resposta da Stove World UK
Thank you for the feedback Gary! There’s nothing worse than a 'mystery delivery window,' so I’m thrilled our team kept you in the loop every step of the way. Great to hear the packaging did its job too. Enjoy your Ecosy+ Snug!
Very smooth transaction
Very smooth transaction, delivery prompt and informed when delivery was going to be made
8 de abril de 2026
Resposta da Stove World UK
We know there’s nothing worse than waiting around for a delivery, so we’re thrilled to hear you were kept in the loop, Mark. Thanks for the review and the support! Hope you enjoy your Hampton 5!
Damaged chimney cap
Dented chimney cap, 2 of the supports inside were bent so it was lopsided. Basically not in new condition, damaged. Had to install on the day though so no time to send back. Be good to actually check products are OK before posting them.
They did chase this up and immediately refund me so clearly care about customer service.
7 de abril de 2026
Resposta da Stove World UK
Thank you so much for taking the time to share your review, and we are so incredibly sorry about the dented chimney cap!
We completely understand how frustrating it is to open up a package on installation day only to find it isn't in perfect condition. Unfortunately, even when things leave our warehouse in 100% mint condition, the bumpy journey with third-party couriers can sometimes throw a spanner in the works. We'll definitely be looking into how this happened during transit.
We're so glad our team could jump on this immediately and get that refund sorted for you. We really appreciate you highlighting that we care, as we always want to make things right.
Thanks again for your feedback and your understanding!
Easy to deal with
Easy to deal with, great communication all the way through to delivery. Great fire, working well. Thanks.
23 de março de 2026
Resposta da Stove World UK
That is so good to hear, Michael! There’s nothing quite like that first fire once everything is set up and working well. The Ecosy+ Newburn 5 Stove is great for showcasing a lovely cosy fire. So glad the communication made the process easy for you. Thank you for taking the time send a review!
Resposta da Stove World UK
Thanks for the recommendation—it really helps! We pride ourselves on knowing our stoves inside and out, so I’m thrilled you found our team helpful. Being flexible is just part of how we make sure you get exactly what you need. Hope you're enjoying your Emerald Ecosy+ Rock Landscape.
Excellent service and very speedy
Excellent service and very speedy. I mistakenly ordered wrong item and staff were very prompt in email reply’s and getting correct item sent out. Would definitely use again.
14 de abril de 2026
Resposta da Stove World UK
We’ve all been there, Margaret! Honestly, with so many technical parts to choose from, it’s easy to pick the wrong one. Our team's product knowledge is something we pride ourselves on to support customers in every scenario!
I'm thrilled we could get you back on track so quickly. Thanks for the shout-out—the team will be chuffed to hear their expertise saved the day!
Resposta da Stove World UK
Cheers Simon! We’re so glad we could get those replacement bricks out to you quickly. Thanks for the support and for taking the time to leave us a shout-out!
Really quick delivery
Really quick delivery, looks great without the worry of being wood, excellent likeness. Very pleased.
7 de abril de 2026
Resposta da Stove World UK
Hi there Sarah, great choice with the EasyBeam! It really is the best of both worlds—the beauty of Light Oak without any of the maintenance or heat concerns of real wood. So happy it arrived promptly and met your expectations. Enjoy the new look of your room!
I looked for a good quality stove
I looked for a good quality stove , I ordered and it arrived ready for the fitting , Looks and Burns Great .
13 de abril de 2026
Resposta da Stove World UK
Thanks for the feedback! It’s wonderful to hear your new Ottawa 5 is already up and running and burning beautifully. We aim to make the ordering process as smooth as possible so you can get straight to the cozy part. Enjoy your new stove, David!
absolutely superb service and the elk…
absolutely superb service and the elk stove is punch way past it's price tag...5 star plus..
13 de abril de 2026
Resposta da Stove World UK
Thank you so much for the '5 star plus' review Lee! We absolutely love hearing that the Elk Stove is punching above its weight for you. Our goal has always been to provide high-quality stoves like the Elk without the premium price tag, so it’s great to have customer acknowledgement of this.
Resposta da Stove World UK
We really appreciate the support! The Light Oak is a stunning choice, and we’re so glad you found the process smooth from start to finish. Thanks for choosing us for your beam, and cheers for the great feedback!
Good products and great customer service
Small problem with part of order damaged in transit. Excellent service to resolve issue.
10 de abril de 2026
Resposta da Stove World UK
Hi Robert, thank you so much for the review! We were disappointed to hear that the Panoramic Slimline bricks had a rough journey, but so glad the team could get the replacements out to you quickly and get everything back on track. We're always here if you need anything else for your stove. Happy burning :)
Great company
Great company, fantastic product, very impressed with the quality of the stove. It was dispatched very quickly and arrived very well packed. I would recommend the company if you wish to buy a stove. It’s a 5 star from me!
Many thanks.
1 de abril de 2026
Resposta da Stove World UK
Many thanks for the kind words, Fabien! It’s great to hear that your Hampton 5 made it to you quickly and that you’re happy with the quality. Adding that 3-piece log set really gives it such a cozy, authentic look, doesn't it? We know buying a stove is a big decision, so hearing that you’d recommend us to others is the best compliment we could get. Enjoy your new stove!
Great stove…
Smooth delivery and the guy even took it to the bottom of the garden for us. The stove looks fabulous, has really large glass panels so the flames mesmerise you. When up to speed it really knocks out a good heat without too many logs, the stoves flu does a good job of keeping the smoke away and you didn’t come away smelling like a bonfire. First tested early spring when outside temp was 5 degrees, needed a blanket on my back but my front was toasty! Will be wonderful in late spring summer and early autumn! This was a big investment but is the real deal and if like me you love a fire this will last for many years.
Only gripe-I wouldn’t bother with the dampner it didn’t seem to work and instead smoke came out around the glass.
7 de abril de 2026
Resposta da Stove World UK
Hi there Rebecca, thank you for the fantastic review! We’re so glad to hear the stove is the real deal and that the courier was able to get it exactly where you needed it.
Regarding the damper: Thank you for your notes! The damper is primarily designed to retain heat once the fire begins to die down and embers remain. If it is closed while the stove is still burning strongly, it can cause smoke to escape.
Stoves can take a little trial and error to master, but we’re always here if you need any troubleshooting tips. Enjoy those toasty evenings!
We love our new stove
We love our new stove! It has been such an epic upgrade in our house. The stove is beautiful and is so efficient compared to the old stove that it replaced. It has a massive glass door which allows us to be mesmerised by the dancing flames. The stove came in a kit which was incredible value for money compared to others I found online. We are very satisfied and would definitely recommend.
26 de janeiro de 2026
Resposta da Stove World UK
Hi there Shaun, Thanks for the wonderful feedback! We absolutely love the Ecosy+ Copse for that exact reason—the view of the fire is just incredible. It’s great to hear that you’re already seeing the benefits of the extra efficiency. We try really hard to make our bundle offers the best value online, so hearing that it hit the mark for you means a lot to the team. Thanks for the recommendation and enjoy the cozy new atmosphere!
Quick delivery and easy to install…
Quick delivery and easy to install yourself. Thank you
31 de março de 2026
Resposta da Stove World UK
Hiya Stuart
It’s our goal to make sure our kits are as straightforward as possible, so I'm happy to hear you had such an easy time with the install. Thanks for choosing us for your Panoramic 5 spares—happy burning!
Resposta da Stove World UK
Thanks for the review Kerry! We try our best to be as helpful as possible, whether you're buying a brand-new stove or some replacement bricks. Thanks for choosing us for your Petit 5kw spares!
Great service and product
Really good delivery all around service and great product easy to put together
7 de abril de 2026
Resposta da Stove World UK
Hi Shaun! Thank you so much for the 5-star review.
Love to hear that you had a smooth experience from start to finish. The V2 Double Sided Corten is such a standout piece for the garden—especially as that steel starts to develop its unique patina over time—so it’s great to know you found it easy to put together!
We hope you enjoy many mesmerising nights out by the fire. Thanks again for choosing us!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.