Strathberry Opiniões 459

Fast delivery, beautiful product, amazing quality. Very happy customer!

Item shipped and arrived quickly. Kept informed if it’s progress via tracking.
Bag arrived well packaged and in perfect condition. The bags themselves are beautifully made and true to images and descriptions on website

I loved my bag, just what I wanted -:)

The bag (I ordered a mosaic) is better than advertised. The leather is soft and the colour (sand) goes with almost everything. Lovely craftsmanship. I'm truly happy with my purchase. Shipping to Germany took about a week though.

I spotted my perfect bag in the sale and had a f*** it moment!!
The bag is beautiful! It’s so well made and feels lovely to hold. I’m glad I made my purchase.

I like this model so much that, despite my previous unsuccessful purchase, I decided to order the Mosaic Nano again. I was really looking forward to receiving it and sincerely hoped there wouldn’t be any issues with the craftsmanship this time. Unfortunately, that’s not the case — you can judge for yourselves from the attached photos.

I don’t believe that the workmanship, or even the leather quality, matches the price point or the luxury segment your brand positions itself in.

Amazing products at reasonable price tags.. Good in store experience :)

In-store services were excellent. Staff were really helpful in ensuring I went with the size bag that would work best for me. Love love love my bag - I got the Mosaic bag. Haven’t put it down since I made the purchase and looking forward to getting the Nano as well. Highly recommend.

Not sure how my order passed Quality Control! The exterior Strathberry box arrived covered in marks and scratches. Underneath the tissue paper the dustbag was filthy and covered in marks and loose threads. The Mosaic bag itself has damage to the metal components. The detachable strap (very messily wrapped) has glue balls on the end which are covered in red fluff!

Customer service are completely unresponsive and according to their social media team 'very busy' but will respond at some point!

The bag was purchased for an event and I have now had to take time out to go and buy a replacement piece.

The boutique staff are lovely and always very helpful but completely let down by QA and customer service.

I also purchased a bag from DeMellier the week before and they have been fantastic! The bag arrived beautifully packaged and customer service was amazing and responsive.

I bought the Midi Tote in Bridle Leather Whiskey in January and returned it due to what looked like grease stains. Unfortunately, that colour had then sold out, so I accepted a refund.

It came back in stock this month so I repurchased it. However, to my surprise and mild annoyance, it arrived with scratches and stitching issues. At this point, I thought, okay...third time lucky, so I opted for an exchange, which I was told would be thoroughly checked before dispatch.

Well...the third bag arrived today, and guess what? It's damaged AGAIN! There's a scratch and a small dent on the front. They're not huge flaws, but if I wanted a scratched bag, I would have bought it second hand.

This was my first experience with Strathberry and it has been so disappointing. Especially as I've had my eye on this bag for ages. To their credit, Strathberry's customer service is responsive and did honour the sale price I paid for the first bag on my second purchase. However, their quality control definitely leaves something to be desired. The bag looks to be out of stock online so now I need to decide whether to live with it or arrange ANOTHER return.

Shipping to an extra week to get here but purse is good quality

I’ve wanted to treat myself to something special following 2 dreadful health diagnoses. I have a tiny amount of disposable income to play with and searched the internet for hours to find that special thing. I love the Princess of Wales and her style and saw her with one of your bags. That led me to your site and your fabulous bags! Oh my, they took my breath away!!! Scottish heritage, even better, my Grandfather was Scottish. Trawled through them all, every detail, the size, the shape, the look. Taking into account my budget and requirements I found my perfect choice and couldn’t believe it was discounted !! I ordered it straight away and it arrived promptly. It’s sat in my view right now, beautiful, gleaming, smelling gorgeous. I’m just waiting for the day, not too long now, that I can wear it. Got my outfit planned, my route, where I’m going and will make sure my beauty is on show all the way through my first venture after my recent surgery. It’s actually helping me make sure I do everything I can to get fit and well quickly. It’s just a bag! Ha ha, oh no it’s not xxxx

I placed a bag with strathberry n it was bank holiday when they had a good deal so I ordered a bag for myself. FedEx was suppose to deliver bag 10th April (I was in the whole day) FedEx said they delivered to neighbor no 11 check neighbor they never had it..
No signature or photo where parcel been delivered too.
I find this shocking with FedEx.
Contact strathberry Monday they said they contact FedEx..
fedex contact me Tuesday saying it was delivered to a different neighbor no 7 but tracking states no 11. Knocked on door 7 n they never had the parcel..
FedEx said they was gonna get the driver to come n knock on my door with the parcel on that Tuesday.
no FedEx.
I’ve been ringing strathberry every day n talking to Kirsty who dealing with my parcel.
FedEx have now said they picked the parcel from the neighbour n handed it over to me. 16th April. This is not the case. FedEx closed the case.
No signature no proof of delivery I find this absolutely shocking for FedEx not given proof of there parcel especially for handbags.
I get email from Kirsty saying FedEx got gps location where parcel been delivered. It’s not my address it’s few roads away.
How can FedEx lie about a parcel I’ll never received.
I will take this further as I spend £205 on handbag I never received..
Absolutely shocking service from both parties especially FedEx.

Shipping was very fast , I always received updates on the tracking site as well

I purchased the Midi Tote in khaki and I absolutely love it. It’s the perfect size for every day wear. The leather is silky and the details, beautiful. Would recommend.

Going into the Strathberry store, the sales reps were super friendly and knowledgeable. They weren’t pushy and very willing to help!! I have also ordered online and the process is so easy and fast delivery to The States.

I absolutely love this brand. The quality is amazing, the variety of the designs means they have something for literally every occasion. My only problem is the side eye I get from the other half when I walk in the door with a new one. Not that it will stop me going back to the team at Burlington Arcade anytime soon!

My wife had shared that she loved Strathberry bags. Honestly, picking something out she liked was a neat process of getting to know my wife’s fav colours and there was lots of selection to pick from. When her bag arrived she cried with how much she loved it

The staff was so attentive, helpful, patient, and friendly. Could not have been a more enjoyable experience. The product line is stunning and unique!

This was my first purchase from Strathberry, and it will not be my last! It’s such a beautifully crafted bag, and very unique. I love all the details. You can tell it’s made from high quality materials. Processing and shipment was very quick, considering it was an international purchase. Love the cute box and wrapping upon delivery!