Stressless Australia Opiniões 

596
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I purchased two Stressless Consul Recliners; one for myself (medium)n and one for my husband (large). They are so comfortable. We have been looking at the Consul Recliners for a few years and finall... Ver mais

Classificada 5 em 5 estrelas

We purchased our lounge and footstool from strictly comfort in Cremorne in Sydney. The sales consultant was exceptional. Listen to what we needed, was very patient, provided multiple leather samples,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ricky at Easy living Nedlands was very helpful and friendly and really served Stressless well. I invested in the chair for my wife and she absolutely loves it - thank you very much for design and com... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de móveis

Escrito pela empresa

Norwegian comfort that cannot be explained but simply must be experienced.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

596 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(596)

55 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Custom made and delivered in 4.5 months…

Custom made and delivered in 4.5 months - I reckon that’s pretty good.

26 de setembro de 2024
logótipo da Stressless Australia

Resposta da Stressless Australia

Dear Mike,

Thank you for your review.

It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.

We hope that your newest piece of furniture will soon become your favourite.

Should you ever need us, please contact us at office.au@stressless.com

Kind Regards,
The Stressless Customer Care Team

Classificada 1 em 5 estrelas

Bought the Mayfair stressless chair

Bought the Mayfair stressless chair. So uncomfortable and would not recommend. The upper back and neck is so overstuffed that it pushes your head forward causing neck and thoracic pain. Regretful purchase. Buy at your financial peril!

9 de maio de 2024
Opinião espontânea
logótipo da Stressless Australia

Resposta da Stressless Australia

Dear Jo,

Thank you for your Stressless review.

We are sorry to hear that you find your Stressless recliner uncomfortable.
We did arrange for a technician to come onsite and inspect your recliner to ensure there were no manufacturing faults with your recliner. They have since confirmed there are no faults.

We would recommend contacting the retailer where you purchased your recliner from for further options, including optimal sizing & fitting options.

Kind Regards,
Stressless Customer Care Team

Classificada 1 em 5 estrelas

Stressless Fiona 2.5 seater couch poor quality

I purchased 12 months ago a Stressless 2.5 seater Fiona leather couch in olive green. I live on my own and noticed 12 months later that one side of the couch had significantly deteriorated. They refer to this as puddling, significant creasing in the leather. So many friends have commented on this and suggested I submitted a warranty claim via Sofacraft in Richmond with photographs of the couch. I was extremely disappointed with the reply from Stressless head office sent stating it was normal wear! A one sentence reply.
I waited 5 years to buy this couch and had my last couch for 15 years. For a $4000 couch I would expect a better quality product and a product warranty which addresses the issue. Other friends own Stressless leather furniture and have been very happy with the quality. I would not recommend Stressless furniture and in particular their leather couches

1 de agosto de 2024
Opinião espontânea
logótipo da Stressless Australia

Resposta da Stressless Australia

Dear Elizabeth,

Thank you for your review.

We are sorry to hear you are unhappy with your Fiona sofa and we would love to arrange for a technician to come onsite and inspect this for you. Please send us an email at office.au@stressless.com with your full name, address and contact number so we can arrange this for you.

We are sorry for any inconvenience caused and hope you have a lovely day.

Kind Regards,
The Stressless Customer Care Team

Classificada 1 em 5 estrelas

Zero stars

I am giving Stressless one star, only because I cannot give them zero stars. I bought two Mike recliners, which were delivered in perfect condition in plastic bags within huge cardboard cartons. They were connected to power and charged overnight. Next day, the chairs did not function properly and all of the lights on the control panel flashed. A reboot as per instructions was attempted, but this did not function as indicated. A letter of complaint was sent to the retailer and their service has been wonderful. After 10 days, Stressless sent a technician who had to, with my help, take both chairs apart to reconnect the power cable from the control box to the headrest motor.
This had been overlooked when the chairs were manufactured in Thailand. Both chairs now operate as they should. Stressless / IMG Thailand must do better and test all functions of the chairs before they are shipped to the customer.

22 de agosto de 2024
logótipo da Stressless Australia

Resposta da Stressless Australia

Dear Leigh,

Thank you for your review.

We appreciate your feedback and we are very pleased that the issue has been resolved.

We received notice from the retailer of the issue with your Mike recliners on the 27th August and immediately raised a service request with the local technician, who then scheduled an appointment with you for the 2nd September, just 5 days later.

We apologise for the inconvenience that this situation caused you but are happy that the technician was able to resolve the issue for you immediately.

Stressless and IMG are 2 separate brands with separate production facilities and uniquely different quality & material standards and testing. More than 95% of the Stressless product portfolio is designed and more importantly made in Norway, with only a handful of models made in Thailand to allow for quicker fulfilment of a select few products, including the Stressless® Max & Mike which are exclusive to Domayne.

We appreciate your feedback and will pass this onto the factory.

Kind Regards,
The Stressless Customer Care Team

Classificada 5 em 5 estrelas

Stressless Stressless

Coming to the showroom was definitely the way to go! Polite and knowledgeable staff made selecting my Stressless recliner an easy and “stressless” experience.
The delivery was timely, and on the day we were kept informed of the arrival time. The delivery men were careful and competent through the narrow doorway.
Excellent service all round, and I would recommend Strictly Comfort at Cremorne to anyone looking for Stressless products.

3 de agosto de 2024
Classificada 5 em 5 estrelas

Recommend Global Living & Stressless

Jackson of Global Living in Maroochydore carefully and patiently helped us through multiple visits.

All of our questions were honestly answered to enable us to make a decision that suited each us. No pressure was applied.

Our Stressless recliner chairs and footstools were assembled & delivered in the predicted timeframe.

We would both highly recommend the recliners and the store.

23 de junho de 2024
Classificada 5 em 5 estrelas

Love our chairs

We had a very pleasant experience at the retailer that sold us the chairs, the sales person was very informative and helpful. The timeline was exactly as they had said it would be and the delivery was excellent. We love our chairs they are exactly what we wanted and they are so comfortable.

20 de junho de 2024
Classificada 5 em 5 estrelas

A Truly Stressless Experience

Pleasant experience in follow through and support from Stressless and their retailer Strictly Comfort following the original retailer being placed under administration post order. Neither missed a beat and product was delivered to original schedule. A truly stressless experience that could have been anything but.

9 de maio de 2024

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