I bought a ticket and before claiming the ticket I realized I could no longer attend the event. They helped issue a full refund promptly.
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Leia as opiniões dos outros
This company can improve by having a customer service number to call and speak to someone about transaction details. I have read the entire FAQ page, as requested by Student Seats, to attempt to answe... Ver mais
A empresa respondeu
Quickly resolved a dispute (buyer claimed they didn’t receive a ticket that was successfully transferred to them) in my favor. Process to respond to the dispute was very clear. Other than that, I’ve s... Ver mais
A empresa respondeu
Open a call center for customer support. When there is a problem on the day of the game and I try to reach out to the customer support, you guys reply for 1/2 day. I want immediate support. - Impr... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Student Seats is a college student ticket exchange platform. We secure all of the money exchanged on our site by utilizing Trustap's unique escrow platform and provide automatic buyer protection with every purchase. If you are looking to buy Football, Basketball, or Hockey tickets as a college student, check out Student Seats!
Informações de contacto
353 Strathaven Dr, 35124, Pelham, Estados Unidos da América
- support@studentseats.com
- studentseats.com
3,6
Aceitável
23 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service was great
Customer service was great, very quick with responses and helpful.
7 de fevereiro de 2025
Opinião espontânea
Resposta da studentseats.com
Thank you for your review Jasper! I am glad we could resolve things in a timely manner!
Excellent customer service
Excellent customer service! I had an issue with a ticket transfer, and the team was incredibly responsive and fair in resolving the situation. Even though the buyer couldn’t locate the ticket, they handled it professionally, refunded them, and even offered to reimburse me. Their communication was clear and considerate throughout the process. Highly recommend!
28 de janeiro de 2025
Opinião espontânea
Resposta da studentseats.com
Thank you for your compliments! This is the quality, speed, and standard that we will strive to uphold for every user to ensure everyone is completely satisfied! We hope to see you again :)
No customer service
I sold one ticket on this platform and then received another ticket which I also needed to sell since I did not intend on going to the football game which these tickets were for. However, their system does not allow you to sell a ticket while still in the long period during which the buyer can complain.
It is understandable that their system would have bugs, however, what is unacceptable is the complete lack of customer service I received when I used their contact from the website and emailed them twice describing my issue several hours before the game. This forced me to hold the ticket while not attending the game, which at my school severely impacts loyalty points.
16 de novembro de 2024
Opinião espontânea
Resposta da studentseats.com
We have updated the system to allow for this change! I apologize our that our customer support was not up to the standard we want it to be at so we have made some changes! I hope you return and we can show you that we have improved our processes!
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