Study Active Opiniões 805

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I completed my L2 and L3 certification with Study Active, and I couldn't be happier with my experience. The course content was thorough and well-structured, but what truly set this apart was th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This course was excellent, the online learning is super informative and easy to navigate. The tutors were always helpful and responsive, I met Jo for my practical assessment who was really friendly... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had such a positive experience being assessed by Louise for my Level 2 Gym Instructor qualification. From the very beginning, she made both me and my mum (who was acting as my client!) feel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have had a great experience with the Level 2 gym instructor course. Study material was really clear and useful, I really liked the videos that supplement the work. Charlie was fantastic during my... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de fitness e nutrição
  2. Fornecedor de serviços de carreira e educação
  3. Centro Educacional
  4. Instituição educacional
  5. Centro de fitness
  6. Treinador pessoal

Escrito pela empresa

Study Active is one of the UK’s leading and most established providers of Personal Trainer qualifications. Study Active is an Active IQ approved centre delivering CIMSPA endorsed and Ofqual regulated Gym Instructor & Personal Trainer courses, delivered by online and blended learning. Rated “Outstanding” by CIMSPA and “Highly Recommended” by ukactive, Study Active prides itself for delivering exceptional course quality, cutting edge innovation, and excellent customer service. In addition to Personal Trainer courses, we also offer the prestigious RSPH Level 4 Award in Nutrition as well as a range of other professional development courses. We also pride ourselves on the careers support that we provide our graduates due to our substantial links with nationwide Gyms and Personal Trainer companies. Our holistic approach makes us a very popular choice for anyone wanting to enter and progress in the fitness sector.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

805 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

I recently completed my PT…

I recently completed my PT certification with Study Active and couldn’t be more pleased. Although the course is self-paced, the support was always there whenever I had a question — they responded quickly and were genuinely helpful. The journey from start to finish was smooth, and I especially enjoyed the practical assessment where I picked up something new each time. All the assessors and tutors were fantastic — professional, friendly, and supportive. I highly recommend Study Active!

2 de dezembro de 2025
Classificada 5 em 5 estrelas

I’ve recently completed my Level 3…

I’ve recently completed my Level 3 Personal Training course with Study Active and have been thoroughly impressed from start to finish. The course materials and video content were clear, well-structured and easy to follow, which made studying around a busy schedule much more manageable.

The tutors and admin team have been excellent – always responsive, supportive and quick to help whenever I had a query. The practical assessments were also far less daunting than I expected. The examiners were very friendly and put me at ease throughout. In particular, Colin Archer was fantastic and helped me feel relaxed and confident, which meant I could perform at my best.

I would highly recommend Study Active to anyone considering a fitness qualification and will definitely be using them again for any future courses.

27 de novembro de 2025
Classificada 5 em 5 estrelas

A well structured course with a supportive team at StudyActive.

The course was well structured and the support team were never too far away if you needed help. Level 3 proPT was an enjoyable course and I enjoyed the flexibility of doing it in my own time and having lots of options & locations for completing the practical assessments.

21 de novembro de 2025
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Resposta da Study Active

Stephen we are delighted to receive your feedback. Pleased you enjoyed it

Classificada 5 em 5 estrelas

The online courses at Stady Active were…

The online courses at Stady Active were very well prepared, and all the materials were thorough and easy to understand. I had easy access to my instructor, so there were no problems with learning. I’m very satisfied and already signing up for more courses — I highly recommend Stady Active.

12 de novembro de 2025
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Resposta da Study Active

Thank you Magdalena, we are very grateful for your kind feedback

Classificada 5 em 5 estrelas

Study Active

The study material was easy to understand and user friendly online. The Study Active team Tammy and Kelly were very supportive and always got back to me when l was desperate for clarification.
I had my practical assessment with Colin for my level 3 and Chris for my level 2. They made me feel at ease during my assessment and l learnt a lot from their feedback.

5 de novembro de 2025
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Resposta da Study Active

Thank you so much for your kind words. The team are really pleased to hear your feedback.

Classificada 5 em 5 estrelas

My PT course experience with Study Active

My experience studying with Study Active has been very engaging, as I have developed key skills and
received excellent support and practical knowledge that have prepared me well for a career in
personal training. The online platform through which I completed various modules for both Level 2 and Level 3 was perfectly designed, offering user-friendly navigation and high-quality study materials. The support from the Study Active team was excellent and very responsive—whether I called or emailed, they were always helpful and quick to assist. This combination of a well-structured learning environment and reliable support made my experience highly positive and enjoyable.

30 de outubro de 2025
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Resposta da Study Active

Thank you Amin, this is such lovely feedback. We are very pleased you enjoyed the experience.

Classificada 1 em 5 estrelas

A disappointing experience

Honestly tried to get on with them they were just very unhelpful and when I asked for a refund because they weren’t really helping me they could only refund you after 14 days what a shame I’d heard good things about them in the past

13 de outubro de 2025
Opinião espontânea
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Resposta da Study Active

Hi Rheya,

We’re really sorry to hear that you felt our support wasn’t helpful. Our team genuinely aims to provide the best possible experience for every learner, and we take feedback like this seriously.

You’ve been enrolled for eight months, completed a significant amount of the eLearning, and received one-to-one tutor support to guide you through the assessment requirements. When you requested a refund, our team also explored alternative ways to help you continue and complete your studies.

Our refund policy, which allows for a 14-day money-back period from the date of enrolment, is clearly stated at the time of purchase and agreed to when signing up. As the course has been accessed and studied over an extended period, we’re not able to offer a refund at this stage.

We do, however, remain happy to support you in completing your qualification should you wish to continue.

Warm regards,
Carly

Classificada 4 em 5 estrelas

great support!!



⭐⭐⭐⭐⭐ **Highly Recommend Study Active and Kelly!**

I cannot recommend **Study Active** enough, and I want to give a special shout out to my assessor, **Kelly**, who was absolutely incredible throughout my journey studying for the **Level 2 Gym Instructor Course**.

Kelly was nothing but supportive and patient with me during the entire process. Over the last few months, she consistently communicated with me, never hesitating to answer my questions and ensuring I fully understood the material. Her guidance helped me find solutions and build confidence in my knowledge.

When it came to the actual exam day, Kelly went above and beyond. She was supportive, a great listener, and an amazing motivator. Thanks to her encouragement and expertise, I was able to successfully pass the exam!

If you're considering Study Active for your fitness qualifications, I highly recommend them—and especially Kelly—for their professionalism, dedication, and genuine care for their students.

Thank you, Kelly, and Study Active, for helping me achieve this milestone

19 de setembro de 2025
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Resposta da Study Active

Thank you Terry for your kind words. We are delighted to hear of your experience with Kelly and the team. We are so pleased that you achieved what you set out to and wish you nothing but success in the industry. Kelly was equally delighted to have seen your review.
All the best,
Carly
Managing Director

Classificada 5 em 5 estrelas

My overall experience was absolutely…

My overall experience was absolutely fantastic! The team was incredibly helpful and provided timely feedback every step of the way. When I found myself needing a little extra time to complete my studies, they generously offered me a FREE three-month extension! As a qualified PT now, I can’t stress enough how much I recommend coming here to learn. You won’t regret it—this place is a game-changer!

16 de setembro de 2025
Classificada 5 em 5 estrelas

L2 Gym Instructor & L3 Personal Trainer

I have recently completed both my Level 2 Gym Instructor and Level 3 Personal Training qualifications with Study Active, and I couldn’t recommend them enough. The course content was clear, engaging, and really well-structured, making it easy to follow while still being challenging and informative.
The support from the tutors was outstanding – they were always approachable, quick to respond, and really knowledgeable. I felt supported throughout the whole process, whether it was with theory work, practical assessments, or preparing for exams.
The flexibility of the course was a huge bonus, as it allowed me to fit my studies around work and training commitments. The online resources and study materials were excellent and gave me everything I needed to succeed.
Thanks to Study Active, I now feel fully prepared and confident stepping into the fitness industry as a qualified PT. I’m really glad I chose to study with them and would highly recommend them to anyone looking to start or further their career in fitness.

18 de agosto de 2025
Classificada 2 em 5 estrelas

Terrible customer care, good course

I've personally been very disappointed in the quality of support while completing the course. Before enrolling on the course, I emailed some questions to the support team. In response, I got a general reply telling me to read the brochure, which I had specified my queries were not included in. When given a call from Study Active they answered my questions, but since enrolling, I have realised they went into no detail and gave lots of misinformation about the course. Equally, the support team throughout the process has not been able to help with any queries and often contradicts what I was told prior to enrolling.

The whole process has seemingly been made difficult, and I regret enrolling with this company. Giving a 2 star review as the course content is good with the online learning making it achievable alongside working. I would recommend enrolling on the course through a different provider.

14 de agosto de 2025
Opinião espontânea
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Resposta da Study Active

Hi Dan,

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with our support team has not met your expectations.

We always aim to provide clear, accurate, and helpful information to our learners, so I’m concerned to read your comments about misinformation and contradictions. I’ve reviewed our records for communications with a ‘Dan’ but have not been able to find any emails where you were advised simply to refer to the brochure, nor where misinformation was given. That said, if this has been your experience, I want to understand exactly what happened so we can address it.

I’d really appreciate the opportunity to speak with you directly to go through your concerns in detail, both so we can clarify any misunderstandings and also so we can improve our service where needed. If you’re willing, please give us a call and ask for me (Carly, the Managing Director). I will make sure your feedback is heard and dealt with personally.

Thank you again for highlighting your concerns, and I do hope we can have the chance to discuss this further.

Kind regards,
Carly

Classificada 5 em 5 estrelas

Fantastic from start to finish

Studying with Study Active has been fantastic from start to finish. All the tutors have been excellent, super supportive and professional. The tutors also respond to any questions you have very promptly and with good advice. The course is also very flexible, which in my case, having 2 young kids, was extremely helpful. I would definitely recommend Study Active and their tutors.

13 de agosto de 2025
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Resposta da Study Active

Hi Mark,

I’m delighted to hear that the flexibility of our course and the support from our tutors have met your expectations. We’re truly grateful you chose to study with us, and we wish you every success in the next stage of your career.

All the best, Carly

Classificada 5 em 5 estrelas

Highly Recommend.

The support from the tutors throughout my Level 3 Personal Training course really stood out. The level of detail in this course I believe goes beyond a regular personal training course (I have spoken to other PT's about this, so I'm going through comparison of what I've been informed of in regards to their experiences on their courses) which I feel equips an industry professional with valuable knowledge to implement with their clients. I highly recommend the Level 3 Personal Training course with Study Active and will be looking at other courses they run as part of my continued professional development.

6 de agosto de 2025
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Resposta da Study Active

Hi Kaye,

Thank you so much for your kind words. It’s fantastic to hear that the support from our tutors and the depth of the course content stood out for you. We look forward to welcoming you back when you’re ready for your next stage of professional development.

Best, Carly

Classificada 5 em 5 estrelas

I am so happy I made the decision to…

I am so happy I made the decision to train with Study Active. Heather, my tutor was amazing and the whole team are top notch. I did a lot of research and I'm delighted with Study Active. I would encourage anyone who is looking to train in the fitness industry to train with them. 10 out of 10. I have completed level 2 Gym Instructor, Level 3 Personal Training, and level 3 in Supporting Clients with Long Term Conditions

4 de agosto de 2025
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Resposta da Study Active

Hi Lisa

Thank you for being such a valued part of our learning community. From your first course to now, it’s been inspiring to watch your skills grow. Your kind words mean a lot to the whole team, and we’re excited to continue supporting you on your professional journey.

Best, Carly

Classificada 5 em 5 estrelas

Excellent Course Provider

I found both the course and the service provided by Study Active to be exemplary, I thoroughly recommend them. I have been able to compare course content with other providers and I’m convinced I made the right choice for my level 3 PT qualification. I will go back to Study Active for further courses.

29 de julho de 2025
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Resposta da Study Active

Hi Guy,

Thank you for such a fantastic review. It’s great to hear that both the course and our service have met your expectations, and we’re delighted you feel confident you made the right choice for your Level 3 PT qualification. We look forward to welcoming you back when you’re ready for your next course.

All the best, Carly

Classificada 1 em 5 estrelas

I purchased the level 2 and 3

I purchased the level 2 and 3. Then with 3 payments to go My health condition worsened and I had additional out goings I fell behind with a payment. I had previously asked for support because the learning material is difficult to type on. The emails after the missed payment were all financial. Even when made aware of whats happened. Then had a positive telephone conversation about the course and support moving forward. The email confirming what was discussed only mentioned repayments again. There was no mention about the support offered on the phone. This experience is different to in the past plus just being informed the company was sold leaves me seriously concerned. I now have lost trust in the company and feel paying anymore would be throwing good money after bad because they no longer value clients

22 de julho de 2025
Opinião espontânea
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Resposta da Study Active

Hi Julie,

It’s been lovely speaking with you over the last couple of weeks and hearing your thoughts on how we can improve. I appreciate you sharing your concerns, and your feedback has already helped us make positive changes.

The whole team is motivated to support you on the rest of your student journey, and we’re looking forward to seeing you reach your goals.

Warm regards, Carly

Classificada 5 em 5 estrelas

Very Professional

I have enjoyed studying with Study Active, the whole process was smooth. The support staff, tutors, and practical assessors were very professional.

14 de julho de 2025
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Resposta da Study Active

Hi Max,

We’re so pleased to hear you’ve enjoyed studying with us and found the whole process smooth. Thank you for your kind words about our support staff, tutors, and assessors. I will be sure to pass your feedback on to the team. Wishing you every success as you take the next steps in your career.

All the best, Carly

Classificada 5 em 5 estrelas

The best experience !

I had a fantastic experience working with study active. The staff were extremely helpful and supportive guiding me through the processes for completing my Gym Instructors Level 2 and Personal Training Level 3 courses. Having the option to do everything online and at a slower pace was perfect for me whilst juggling family life and a busy full time job already. I would highly recommend study active to anyone looking at organisations to complete qualifications with. I’m so thrilled to have my qualifications! Thank you

13 de junho de 2025
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Resposta da Study Active

Hi Anna,

It’s wonderful to hear you had such a fantastic experience with us. We’re delighted that the flexibility of online study worked well for you alongside your family life and busy job, and it’s great to know you felt supported throughout both your Level 2 and Level 3 courses. Congratulations on achieving your qualifications and thank you for recommending us to others. We’re so pleased to have been part of your journey.

All the best, Carly

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