Stylevana Opiniões 

I placed an order with this company on August 1st and, after reading some concerning reviews afterward, I was genuinely worried - when will I learn to check reviews first!!! I even reached out to cancel the order, but their reply came four days later saying it was too late to cancel.

However, my order arrived on August 18th and I was very pleasantly surprised—everything was as described and I’m genuinely happy with both the service and the products. I hope my experience wasn’t a one-off, because based on this order, I’d definitely consider shopping with them again.

J am writing regarding my order placed over two months ago, which has still not been delivered.
According to EU and French consumer law (Code de la consommation – Articles L216-1 and L216-2), the maximum delivery time is 30 days unless otherwise agreed. This legal period has been largely exceeded.

I therefore formally request the immediate cancellation of my order and a full refund without further delay.
Please note that if I do not receive confirmation of my refund within 7 days, I will open a dispute with my payment provider (PayPal/credit card) and report this matter to the relevant consumer protection authorities.

Thank you for your prompt attention.

Kind regards,

SCAM. These people do not value their longtime customers.

The audacity of them. I logged in here to leave a review only to see multiple one star reviews so it appears I'm not the only one.

1. I have been a customer of Stylevana since 2023 with no issues. I was ordering items on a monthly basis and paid for priority shipping each time.

2. For my last order, when I received it the items were COMPLETELY different to what I had ordered.

3. Upon reaching out to Stylevana about this, they refused to take responsibility and proceeded to request pictures of a "white barcode" label that would have been adhered to the items delivered to me.

4. When I emailed Stylevana explaining to them that there were no white barcodes attached to the incorrect items sent and evidencing this with multiple pictures of the box and the incorrect items, they proceeded to ignore my emails and when they responded, they would ignore all photos/evidence of what had gone wrong with my order, and repeatedly ask for the photo of the "white barcodes".

5. Stylevana refused to take responsibility for the error and they refused to acknowledge or apologise for sending me incorrect items. I explained to them several times that whoever had packed my order, had done so haphazardly. Literally threw the items in a single piece of bubble wrap and put it in the box.

6. I informed Stylevana that the items sent to me had to be incorrect. Royal Mail weighed the parcel and it was significantly underweight. Had the correct items been sent to me, the box would have been bigger AND weighed more. Again Stylevana staff would simply not respond to me or turn the conversation right back to asking for a photo of the "white barcode sticker", despite me telling them that no such stickers or paper invoice was sent in my package. I sent them several emails with all different photos (including barcodes) of the incorrect items sent. They did not respond.

7. After they ignored me for 1 week, I had to file a case via Paypal, to get my money refunded to me. I was made responsible for the return costs and it clearly states in their return policy that where a claim of an incorrect item has been found TRUE. They will bear the return costs.

8. I only received my refund today, as paypal had to force them to refund me.

I think this is an awful way to treat someone who has been consistently ordering from them for 2 years with no concerns. I am absolutely disgusted at their behaviour and clearly they do not care about their company or making money it seems? If you want your business to flourish then you need to look after your customers and train your staff to demonstrate proper customer service skills and handling of delivery and/or packing related issues. The fact I had to escalate this to a claim via Paypal shows how little they care about their reputation and also, how petty they are towards their customers and it appears this is becoming routine for them. Which is confusing really? Why don't you want your business to flourish.

I think if they want customers to be loyal, they need to address their faults publically and explain what they are going to do to improve. Until then, I will never order from them again, unless im desperate. And guess what? there are plenty of asian beauty stores online, who treat their customers well.

I would urge anyone ordering from here to be mindful of this and remember that you will be the one paying return costs if anything goes wrong. They will not take responsibility and they will not honour their returns policy and if you want your money back, you better have paid with PayPal in the first place so that you have a means of challenging them otherwise they will take your money and they will not refund you or send you what is owed.

Gross behaviour. Just gross.

Many people mention that delivery can take 3–4 weeks, and that was true in my case too. But considering the very competitive prices and excellent selection of products, I believe it's absolutely worth it.
Their customer service is also very efficient — I always received replies within a day, which made the experience feel reliable and professional.
Minus star for providing wrong tracking number.

The worst experience ever!!! They are scam. Wouldn’t deliver the products and won’t even give you refund.

AVOID!!!
Do NOT order from them, almost 2 weeks since I ordered and still it shows processing and nothing been shipped. Even I only picked products showing “usually send within 24h” .. I emailed them several times, no reply. So at this point I paid for an order that I will probably never received and none of my emails got a reply. Just take your business elsewhere and avoid the hassle!

AS PER PREVIOUS REVIEWS! DO NOT ORDER ANYTHING FROM THEM! I have placed an order 15.05 almost two months later still didn't receive anything! Asked for refund after initial month of waiting for any sort of update about the dispatch of the items but they keep ignoring me! Saying they can't locate my order to process the refund even when I forwarded them email confirming order number, etc... Useless, just useless and soooo frustrating! Will be repeating what everyone else is saying but look elsewhere, it's not worth the hassle...

DO ORDER FROM THIS THEIF
I requested to cancel my order immediately. They waited until they shipped the goods to let me know that they can’t process the cancellation because goods have been shipped. So unethical and conniving!! Don’t waste your time and money and this website. There are other websites that are more reliable and trustworthy for the same price.

I waited over 3 months for the order, but never received the products. They are not willing to resolve the issue, and when I wrote to them, I was ignored. No money, no products I do not recommend anyone to buy from this store!

DO NOT ORDER FROM THEM. 2 weeks after I ordered from there it have not been shipped. I emailed them and after 5 days I got reply that they are waiting for one missing product and it will take another month till they will receive it loool. I told them to replace it with something they have in stock now. They said they will do so and ship my parcel asap. Another week pass and I still have not received an email confirmed that it has been shipped. I emailed them to give my money back and cancel my order. They said they want to offer 10% for my next order If I keep my order looool. I emailed them to cancel ASAP probably another week too wait will they reply to my message. Im hoping to get my money back.

Wouldn’t pay for a return for me as I bought something that was false advertised. They also said it had to be unopened to return, but how am I supposed to check it is what it’s claims to be unless I open it and test it.

I have had this issue with other stores but they happily gave me a refund. Granted that was a uk based store.

Obviously stylevana is a Chinese website it was probably silly of me to expect good customer service. Won’t be buying from them again.

STAY AWAY FROM THIS COMPANY! I wish I could give 0 stars!!!! I’ve ordered a simple laneige balm over a month ago and it still hasn’t been shipped!!!! I contacted them like A HUNDRED times and I’ve gotten no reply! STAY AWAY THEY ARE SCAMMERS!!!!!

Disgusting company and disgusting work with customers, the order after 3 weeks did not come, all demands to return the money are ignored and in response the same type of messages with apologies are sent, but in fact they do nothing. Scammers

DO NOT PURCHASE! Absolute joke, take forever to reply, package is taking over a month to deliver. Worst customer service! Will make stupid excuses about delivery and address. DON'T WASTE YOUR TIME AND MONEY!

Company is based in Honk Kong and are scammers. You will not get your goods and will have to claim your money back via your bank. Have emailed a number of times and no response so believe now it’s a dodgy site. Please don’t order from this company.

Waiting a month just to send items!

I have been using this company for a few years now & they always took a while to arrive. Now they are taking a month or longer just to send the items out which is not acceptable. My last order I had to cancel as it was taking too long. I think they need to realise there are a lot of companies selling K beauty now so think they need to pull their socks up!
I will not be ordering again from them

I ordered products on 11th Feb, never received these. Sent an email to support to follow up, I received an auto response but not a reply. I also emailed to cancel my order and to request my money back as it wa taking so long. No response and still haven't received my refund. Awful experience, I just want my money back for the products I ordered and never received!

I would never order from this shop again. Waited for a month for my items only to find out they weren't available in the end.

Terrible Customer Service & Delivery Issues – Avoid!

I placed an order with Stylevana (#BWSVUKA131217488) on January 21, 2025, spending 160 pounds. Nearly two months later, I still have not received my items, and the experience has been nothing short of a nightmare.

First, my order was delayed for over a month, despite me requesting to remove the out-of-stock item to speed up shipping. My request was ignored, and no action was taken.

Then, when the parcel was finally shipped, it was never delivered the first time, despite my address being 100% correct. After numerous back-and-forth emails, Stylevana sent a second package—only for the tracking to show it was "delivered," yet I never received it. I checked with my building receptionist, and there was no package at all.

Now, after weeks of frustration, I am being asked to fill out forms and wait even longer for a refund. Given the time wasted and the lack of proper resolution, I am demanding a full reimbursement, yet Stylevana continues to delay the process.

This has been one of the worst shopping experiences ever and horrible customer service, slow order processing, and complete failure to ensure proper delivery. Avoid this company at all costs!

I wish to hell I'd looked at reviews before ordering. Over two weeks and my *very simple* order has still not arrived. When I contacted customer support I was told they were awaiting my personal tracking information from the courier. The courier should have my full address from Stylvana.

So that looks like £30 I'm not going to see again.

18/02 Update: finally recorded my order. Box is for one product, inside, bottle is a completely different product and manufacturer. Which just makes me think these products are all counterfeit.