Found a Prosecco which we enjoyed pre Brexit but unable to find since. Absolutely delighted to find out Suburban Bottlestore stocked it and at a great price, checked that stock was available with an... Ver mais
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Leia as opiniões dos outros
You had what I was looking for as a special birthday gift to my son in law 50th birthday! But was disappointed with the delivery, as you stated in an email that a ID was required, but the DPD guy jus... Ver mais
I used Suburban bottle store recently, I was looking online for a particular wine and white rum and Suburban came up. They have a great range of products, reasonably priced. The delivery was swift and... Ver mais
Impressed with their pro-active customer service. I ordered the same thing twice by mistake and shortly afterwards received an e-mail asking if I had intended to do this and if I wanted to cancel the... Ver mais
Informações sobre a empresa
Escrito pela empresa
Unearth the story behind the bottle. Online Wine and Spirit Retailer specialising in Fine Wine and Spirits - delivered straight to your door.
Informações de contacto
Suburban BottleStore Ltd, TN86HF, Edenbridge, Reino Unido
- customer.service@suburbanbottlestore.com
- suburbanbottlestore.com
4,9
Excelente
178 opiniões
Sem histórico recente de solicitação de opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fast delivery
Fast delivery, great service and packaging! Spot on everything… and… I am picky!!!
2 de fevereiro de 2023
Efficient and personal service
13 de janeiro de 2023
Horrible experience
Horrible experience , they pushed back delivery 6 different times .
12 de dezembro de 2022
Resposta da Suburban BottleStore
Hi Ruby,
Thank you for your review. We apologise for the bad experience that you have had with delivery. Our partners DPD are normally very reliable for us, however strike action from other distributors and the recent weather conditions have certainly had an impact to deliveries and their timelines.
We are investigating this issue to find out what has happened here and we would like to apologise for any inconvenience caused. A member of our team has already reached out to you to help, we kindly ask that you get back to us on this so we can resolve this issue as quickly as possible for you.
Kind regards,
The Suburban BottleStore Team
Yes, Very Good Service!
Good Price! fast Delivery! Only thing I didn’t like was paying for postage! But DPD are 10/10 for delivery & The Order Came in the Best & Most Secure Packaging! so I can’t Complain!
Would order again!
5 de dezembro de 2022
Resposta da Suburban BottleStore
Hi Semih,
Thank you for your review.
We understand your concern about delivery cost and that’s why recently we’ve moved our standard delivery cost down to £4.95 for any orders under £100 and as always delivery is free over £100. We hope this makes ordering with us more affordable for our customers.
If you have any other questions feel free to reach out to us at: customer.service@suburbanbottlestore.com
Kind regards,
The Suburban BottleStore Team
Arrived on time well packaged…
Arrived on time well packaged everything we ordered
6 de dezembro de 2022
Quality choice
Wide and excellent quality choices. Well priced and safely packaged in delivery.
8 de dezembro de 2022
Great customer service & very helpful.
6 de dezembro de 2022
They sell Dubonnet,which my wife loves…
They sell Dubonnet,which my wife loves and is quite hard to find at the best price I could find. Delivery is reasonable. They only let themselves down by not telling me when they were going to deliver.
28 de novembro de 2022
Resposta da Suburban BottleStore
Hi Peter,
Thank you for your review.
You should have received tracking information with the date of delivery and a 1-hour time slot from DPD via email and text. We apologise that this was not the case for you and will look into why this has happened.
In the meantime, we hope you enjoy the Dubonnet!
Kind regards,
Suburban BottleStore Team
Great service kept up to date through…
Great service kept up to date through the order process
29 de novembro de 2022
Excellent
Excellent - straightforward online ordering, bottles well packed and quick delivery. Now looking forward to the wine!
16 de novembro de 2022
Everything went to plan and delivered…
Everything went to plan and delivered on time
The packaging was really good so no risk of damage
15 de novembro de 2022
Fantastic service and even better wines.
16 de novembro de 2022
Lovely wine at a good price
Lovely wine at a good price, difficult to find elsewhere!
9 de novembro de 2022
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