I have make an order about 1st of March. Now is 2 may and I haven't received yet the products. The customer support is full completely indifferent and I asked for my money back. it does not answer wh... Ver mais
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Wasn’t sure what to expect, but this course really delivered. Straight to the point, clear instructions, and high-quality videos. I picked up the technique quickly and started offering brow extensions... Ver mais
A empresa respondeu
I really liked the extensions brows online course. The videos were easy to follow and very clear, even for someone just starting out. I feel way more confident now with the technique. The kit arr... Ver mais
A empresa respondeu
SB overtrof al mijn verwachtingen. Vanaf het moment dat ik me aanmeldde, verliep alles soepel, met een intuïtief proces, behulpzame ondersteuning en uitstekende resultaten. Het heeft mijn vaardigheden... Ver mais
Informações sobre a empresa
Escrito pela empresa
Sugar Browed offers professional brow training courses and salon-quality products for beauty artists worldwide. Specializing in hyperrealistic brow extensions and hybrid brow stain techniques, we help brow professionals elevate their services with expert-led education and reliable tools. Our best-selling online courses are available in multiple languages, include lifetime access, and are designed for both beginners and experienced brow artists. With clear, step-by-step video tutorials, students learn everything from brow mapping and application to aftercare and client retention. In addition to education, Sugar Browed provides high-quality brow products including starter kits, hybrid stains, and accessories — all developed to meet the needs of modern brow stylists. We offer worldwide shipping with fast delivery via DHL Express. Trusted by salons, training academies, and independent artists, Sugar Browed is more than a brand — it's a community built on professional growth, quality, and support.
Informações de contacto
Prisma 17A, 2495AS, The Hague, Holanda
- info@sugarbrowed.com
- sugarbrowed.com
3,6
Aceitável
25 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Ik ben super blij met Sugar Browed 🤍
Ik ben super blij met Sugar Browed 🤍
De klantenservice is echt top. Snel, vriendelijk en ze denken met je mee. Mijn starterkit werd ook sneller geleverd dan verwacht en alles zag er professioneel uit.
De online cursus is duidelijk en makkelijk te volgen, zelfs zonder ervaring. Echt een goede investering 🤍
1 de maio de 2026
Opinião espontânea
I have make an order about 1st of…
I have make an order about 1st of March. Now is 2 may and I haven't received yet the products. The customer support is full completely indifferent and I asked for my money back. it does not answer when you do. Please ever choose this company. it is completely fake
2 de maio de 2026
Opinião espontânea
Resposta da SUGAR BROWED.
We’re sorry to hear about your experience and understand your frustration.
We would like to clarify that we have been in contact with you regarding your order. Your package was unfortunately returned due to an issue with the address. We have since corrected this for you and offered to resend your package free of charge.
Based on our recent communication (just two days ago), we were under the impression that you preferred to receive your order. However, if you would now prefer a refund instead, this is of course also possible.
We will reach out to you again directly to confirm your preference and make sure this is resolved for you as quickly as possible.
Your experience is important to us, and we remain committed to finding the right solution for you. 🤍
I first ordered the course and I was…
I first ordered the course and I was very impressed. It contains a lot of valuable information and everything is explained clearly. What I also really appreciated is that they are available to guide you if you need extra help. I was a bit skeptical at first, but in the end I am more than satisfied.
After that, I ordered some products. The delivery took a little longer than I expected, but I chose standard shipping myself, so that was understandable. When the products arrived, the quality was far above my expectations. I am extremely happy with everything and would definitely recommend this company.
24 de março de 2026
Opinião espontânea
Esperienza negativa
Ordine fatto il 17 dicembre 2025, a oggi 13 gennaio 2026, continuano a fornirmi il numero di tracking, dicendo che è stato fatto un tentativo, ma la cosa non è possibile perché l’indirizzo di consegna è aperto sette giorni su sette, dalle sette del mattino alle 10 di sera. Mi hanno detto di andare a cercare nell’ufficio postale, ma non dicono quale. Si possono contattare solo via mail e via chat, sono rimasta in chat con loro 45 minuti senza ottenere risposte concrete. Lenti, disorganizzati, non lo consiglio assolutamente. Naturalmente mi attivo per avere il reso dei soldi. Esperienza orrenda. Per essere precisi, descrivo ancora meglio cosa sta succedendo: ho dovuto contattare personalmente io le poste e mi hanno detto che il tipo di spedizione che fanno non è rintracciabile. La persona con cui ero in contatto ieri sulla chat, è stata molto gentile, ma purtroppo non ho potuto risolvere il problema,mi ha detto che ci vorranno 14 giorni per capire che cosa è successo al pacco. Sempre che questo sia possibile. Non ho aggiunto terze parti e non ho coinvolto nessun altro. È falso, l’unica cosa che vi ho detto è che mi assicuro di ricevere un messaggio quando il pacco arriva all’indirizzo di destinazione. Questo non c’entra niente con la vostra spedizione. Aggiornamento Del 19 febbraio 2026: la situazione non è ancora stata risolta. Ho avuto conferma da loro stessi, che hanno scritto male l’indirizzo di consegna, problema ancora aperto.Confermo la pessima esperienza.
13 de janeiro de 2026
Opinião espontânea
Resposta da SUGAR BROWED.
Buongiorno,
ci dispiace sinceramente che la tua esperienza non sia stata positiva e comprendiamo la frustrazione che una situazione del genere può causare.
Tuttavia, desideriamo fornire alcuni chiarimenti importanti per completezza e trasparenza.
L’ordine è stato effettuato il 17 dicembre con spedizione standard internazionale, in un periodo in cui, a causa delle festività, possono purtroppo verificarsi rallentamenti logistici. Secondo il nostro sistema di spedizione ufficiale, il pacco risulta consegnato in data 5 gennaio. Questa informazione è confermata da più sistemi di tracciamento ufficiali e indipendenti.
Durante la conversazione ci hai inoltre indicato di aver acquistato un numero di tracking aggiuntivo tramite una terza parte, che secondo te dovrebbe essere collegato al nostro tracking, con l’obiettivo di avere una garanzia aggiuntiva contro eventuali smarrimenti. Desideriamo chiarire che questo tipo di servizio esterno non fa parte del nostro processo di spedizione e non rientra in alcun modo nella nostra responsabilità. Più volte abbiamo chiesto tramite quale servizio di terze parti questo tracking sia stato acquistato, senza ricevere informazioni in merito.
Il nostro numero di tracking ufficiale indica che il pacco è stato consegnato, mentre il tracking esterno da te acquistato riporta informazioni diverse. Noi non abbiamo alcun controllo né responsabilità su servizi di tracking acquistati separatamente presso terzi e possiamo fare riferimento esclusivamente ai nostri dati di spedizione ufficiali.
Segnaliamo inoltre che come indirizzo di consegna è stata indicata una tabaccheria, che non è un punto di ritiro postale ufficiale con cui collaboriamo. La spedizione è stata effettuata esattamente all’indirizzo fornito al momento dell’ordine.
Durante la chat il nostro team ha risposto in tempi brevi, ha fornito tutte le informazioni disponibili e ha avviato un’indagine formale con il corriere. È corretto che tali indagini possano richiedere fino a circa 14 giorni, poiché dipendono dalle tempistiche del vettore.
Ci dispiace che questa situazione non abbia soddisfatto le tue aspettative. Restiamo disponibili a fornire aggiornamenti non appena riceveremo ulteriori informazioni dall’indagine in corso.
Aanrader!
Sugar Browed is echt een aanrader om mee samen te werken. Ik begrijp niet waarom er negatief wordt gesproken over het bedrijf danwel de service. De service is subliem. De cursus is super duidelijk en fijn om te volgen. De behandeling slaat erg goed aan in mijn salon en ben dankbaar dat ik deze uitvoer dankzij het team van SB!
18 de maio de 2025
Opinião espontânea
The best course & support system!
I have done the course and my business is going viral with this new treatment! I’m so happy that I did a big order to have more than enough stock. Whenever I have a question, I always get an answer. I love our cooperation! Thank you 🫶🏽
18 de dezembro de 2025
Opinião espontânea
Never Received the Course
I purchased an online brow extension course but was not provided with any information on how to access the course. I contacted the seller multiple times via email and Instagram DM but received no response or support. As a paying customer, this was extremely disappointing. I would not recommend purchasing, as I did not receive access to the course I paid for.
4 de janeiro de 2026
Opinião espontânea
Resposta da SUGAR BROWED.
Thank you for sharing your feedback. We’d like to clarify a few points for transparency.
You contacted us by email on January 6, and we responded on January 7, within 24 hours.
According to our system, you do have active access to your course account. Immediately after purchase, an automatic email is sent with confirmation and clear instructions on how to access the course. In some cases, this email may end up in the spam or junk folder.
Regarding Instagram: we receive a very high volume of message requests daily. For this reason, we do not provide customer support via social media. Our official support channels are:
- the chat on our website
- email via info@sugarbrowed.com
As mentioned, we did respond to your email within 24 hours through our official support channel.
If you still experience any issues accessing your course, we’re happy to assist you further via email so we can resolve this properly for you. 🤍
Great online course and good communication about my order
Bought the course this november and so far I really love it! The course is clear and easy to follow. The starterpackage had all the products I needed to get started. Delivery was on time with DHL.
Great communication, lovely service. ✨
19 de novembro de 2025
Opinião espontânea
First i took the coarse and i really…
First i took the coarse and i really found it helpful then i made my order .. a big one and I didn’t receive any of it !! They didn’t response to my emails and now i dont knew what to do with them !
27 de novembro de 2025
Opinião espontânea
Resposta da SUGAR BROWED.
Dear Donia,
Thank you for your review. We are sorry to hear that this has been your experience.
We would like to clarify that there have been multiple contact moments via Instagram, during which your order and situation were discussed and followed up. The statement that we did not respond is therefore factually incorrect.
Your order was shipped via DHL Express in consultation with you, and this was clearly communicated. Additionally, we provided a partial refund as a gesture of goodwill and appreciation for your patience during the process.
If you have any remaining questions or would like further clarification, you are always welcome to contact us at support@sugarbrowed.com so we can resolve this properly. 🤍
Kind regards,
Sugar Browed
Helemaal blij!
SB overtrof al mijn verwachtingen. Vanaf het moment dat ik me aanmeldde, verliep alles soepel, met een intuïtief proces, behulpzame ondersteuning en uitstekende resultaten. Het heeft mijn vaardigheden echt verbeterd. Ik kan niet gelukkiger zijn!
27 de junho de 2025
Opinião espontânea
Absolutely loved this course!
Absolutely loved this course!
The lessons were super clear and easy To follow. I had no experience before but now i feel confident offering brow extensions To my clients.
Highly recommend it!
1 de agosto de 2025
Opinião espontânea
Resposta da SUGAR BROWED.
Thank you so much, Emily! 💖
We’re thrilled to hear you loved the course and feel confident offering brow extensions, that’s exactly what we aim for! We're so proud to be part of your brow journey.
SUGAR BROWED. Support Team 💖
Shipping was super fast and the…
Shipping was super fast and the packaging was so cute! The products feel really high quality and I can’t wait to use them with my clients ✨
31 de julho de 2025
Opinião espontânea
Resposta da SUGAR BROWED.
Thank you so much! 💖 We're so glad you loved the fast shipping and packaging — and even more excited that our products are now part of your client treatments. You've got this! ✨
SUGAR BROWED. Support Team 💖
Absolutely obsessed with the hybrid…
Absolutely obsessed with the hybrid stain! The color payoff is beautiful and lasts so well on the skin. It’s now a must-have in all my brow treatments 💖
28 de julho de 2025
Opinião espontânea
Resposta da SUGAR BROWED.
Thank you for the love! 💖 We're so happy to hear the Hybrid Stain has become a staple in your brow treatments — that lasting color is everything! ✨
SUGAR BROWED. Support Team 💖
Absolutely loved this course
Absolutely loved this course! 💖 Super easy to follow and I felt confident to start offering brow extensions right after. So worth it!
1 de agosto de 2025
Opinião espontânea
Resposta da SUGAR BROWED.
Thank you so much! 💖 We're so happy to hear the course gave you the confidence to get started right away — that’s exactly what we hoped for! Wishing you lots of success with your brow extension services ✨
SUGAR BROWED. Support Team 💖
Hele slechte service
Hele slechte service. Had vorig jaar een bestelling geplaatst meer dan 4 weken op moeten wachten. Kan een keer gebeuren maar ook de communicatie is enorm slecht. Als je een mail stuurt wordt er pas weken later gereageerd. Ik had 2 maanden geleden nog een bestelling geplaatst, een potje lijm. Inmiddels alweer gemaild en wederom duurde het weer een aantal weken voordat Yasemin antwoord, ze beloofde de week erop dat de bestelling bij mij zou zijn. We zijn inmiddels weer 4 weken verder en nog steeds geen bestelling ontvangen. Gelukkig had ik het deze keer met Klarna gedaan. Heb een klacht ingediend bij Klarna, en Yasemin maar weer een mail gestuurd met de vraag of ze mijn bestelling wil annuleren, want ik ben hier wel klaar mee. Zo kun je geen webshop runnen als je, je afspraken niet na kunt komen.
Beter hier niks te bestellen!
26 de julho de 2025
Opinião espontânea
Resposta da SUGAR BROWED.
Hi Dayenne,
Het spijt ons enorm om te lezen dat je deze ervaring hebt gehad. Dit is absoluut niet de service die we willen leveren of waar we voor staan. We begrijpen heel goed hoe frustrerend het is om lang te moeten wachten op je bestelling én geen tijdige reactie te ontvangen.
Er zijn inderdaad enkele momenten geweest waar we door leveringsproblemen en interne vertragingen niet hebben kunnen leveren zoals beloofd — en daarvoor bieden we onze oprechte excuses aan. We nemen jouw feedback serieus en gebruiken dit ook om onze processen te verbeteren.
Dank je wel dat je de moeite hebt genomen om je ervaring te delen, en we hopen het alsnog netjes voor je af te kunnen ronden.
Met vriendelijke groet,
SUGAR BROWED. Support Team 💖
Game-Changer for My Business
Wasn’t sure what to expect, but this course really delivered. Straight to the point, clear instructions, and high-quality videos. I picked up the technique quickly and started offering brow extensions right after. Clients love the results and it added serious value to my services. Worth every cent.
23 de julho de 2025
Opinião espontânea
Resposta da SUGAR BROWED.
Thank you so much for your kind words! 💖 We’re so happy to hear the course helped you level up your services and bring beautiful results to your clients. That’s exactly why we created it — to empower artists like you! ✨ Keep shining and we’re always here if you need anything.
SUGAR BROWED. Support Team 💖
Vriendelijk personeel en goede service.
9 de junho de 2025
Opinião espontânea
Resposta da SUGAR BROWED.
Wat fijn om te horen, dankjewel voor je lieve review! 💖 We doen ons best om iedereen zo goed mogelijk te helpen, en het is supermotiverend om te weten dat dat gewaardeerd wordt. 💫 Hopelijk tot snel weer!
SUGAR BROWED. Support Team 💖
Goede ervaring mee gehad !
4 de junho de 2025
Opinião espontânea
Resposta da SUGAR BROWED.
Wat leuk om te horen! 💖 We zijn blij dat je een goede ervaring hebt gehad — daar doen we het voor. Bedankt voor je vertrouwen en je lieve feedback!
SUGAR BROWED. Support Team 💖
Heel goede ervaring
Heel goede ervaring, contact met deze persoon verliep uitstekent.
31 de maio de 2025
Opinião espontânea
Resposta da SUGAR BROWED.
Wat een mooie review, dankjewel! 💖 Fijn om te horen dat het contact zo goed verliep — we staan altijd klaar om je te helpen.
SUGAR BROWED. Support Team 💖
Top service!
9 de junho de 2025
Opinião espontânea
Resposta da SUGAR BROWED.
Dankjewel voor je fijne reactie! 💖 We doen ons best om altijd topservice te bieden, dus dit waarderen we enorm.
SUGAR BROWED. Support Team 💖
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