sumostrength.com.au Opiniões 196

TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Once you hit the order button that is the last contact you will have from them. Zero customer service and no response to emails.

Classificada 5 em 5 estrelas

Sumo Strength gear is good quality at really reasonable prices. Customer service is great, very responsive, quick to answer any questions. I could not be happier with my purchases (wall mounted rack,... Ver mais

Classificada 5 em 5 estrelas

Ordered the small parallettes on a Tuesday, arrived on the Friday (fast delivery). The parallettes themselves were firm and easy to assemble. They are rather sturdy however, the contraption at the bot... Ver mais

Classificada 5 em 5 estrelas

Ordered this set of PU dumbbells (12.5kg to 30kg) online and got notification the next day for collection at the WA Canning Vale depot. There was no need for me to chase up on the order unlike some ot... Ver mais

Informações sobre a empresa

Escrito pela empresa

Sumo Strength is a family-owned and operated strength and fitness equipment supplier based in Braeside. The team at Sumo strength are experts in their field and the entire range of 300+ products have been designed in-house. Here at Sumo Strength, we believe that Strength and Fitness is for all, so we have worked tirelessly to develop a range of strength and fitness equipment that caters to athletes of all levels. Whether your fitness journey has just begun, or you have been training for years, we have made it our mission to provide you with the very best.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

196 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas
logótipo da sumostrength.com.au

Resposta da sumostrength.com.au

Dear Sam,

I hope this message finds you well. I wanted to take a moment to touch base regarding the delays you have experienced recently with your order.

Unfortunately, there are times when unforeseeable circumstances can cause delays in the shipment process from our manufacturers which is what happened in this instance on your pre-ordered items. However, we understand that receiving your order later than expected can be frustrating, and for that, we are truly sorry.

I can see you received your order and I hope that you are enjoying your new products! If you have any further questions or concerns, please don't hesitate to reach out to us.

Once again, thank you for your business and your patience. We truly appreciate your support and we are committed to ensuring that your experience with us is a positive one.

Best regards,
Team Sumo Strength

Classificada 5 em 5 estrelas

Price and quality A+

Price and quality.

For the price, it’s hard to believe that it’s going to be a quality product, but the dumbbells are brilliant.

Have bought Sumo gear before and love it, it was a no brainer getting more from them.

21 de março de 2023
Classificada 4 em 5 estrelas

Great quality equipment

Although the order was delayed, when I followed up about feedback, it was given straight away. The quality of the product was excellent, and all items were shipped very satisfied with the equipment. Easy to setup.

14 de março de 2023
Classificada 5 em 5 estrelas

Overall great experience

Sumo website was easy to order from. Communication was great and the products are of fantastic quality at a great price. I purchased a set of pro kettle bells and I am wrapped with them.

9 de março de 2023
Classificada 2 em 5 estrelas

Poor communications

For an online store, you would've expected faster online replies. Takes more than 3 days to reply and by then it's like "what's the point?".
Delivery was supposed to be around the end of February but got delayed until March. Only one email. Tried to email and ask what's the timeline roughly as I'll be away. Then bam out of nowhere it's on its way when I'm essentially out of the country =/

Edit 06/04/2023
As of today, still no follow up phone call that replier mentioned they'll get someone onto it. It's safe to say that if my relative didn't help out then my items would've been stolen by now.

6 de março de 2023
logótipo da sumostrength.com.au

Resposta da sumostrength.com.au

Hi RachT,

I hope this message finds you well. I have reviewed our correspondence with our support team, and whilst there were multiple emails back and forth, it appears that we missed your message informing us that you were out of the country at the time of delivery. I want to sincerely apologize for any inconvenience this may have caused you.

At Sumo Strength, we pride ourselves on delivering exceptional customer service and timely deliveries. We understand that we fell short of our own standards in this instance.

To ensure that nothing is lost in transit, I have asked our support team to reach out to you to confirm that the parcel was left in a safe location. Our top priority is ensuring that every parcel arrives safely and as quickly as possible.

Again, please accept our apologies, and do not hesitate to reach out to us if you have any further concerns.

Best regards,
The Sumo Strength Team

Classificada 5 em 5 estrelas

Super fast shipping

Super fast shipping. Think it was next day! Quality products, would recommend. The kettlebells where bigger than I expected. But LOVE the colours.

28 de fevereiro de 2023
Classificada 3 em 5 estrelas

I recommend using sumo strength

I recommend using sumo strength, great equipment, however sometimes the equipment won’t come in the time frame that is specified.

21 de março de 2023
logótipo da sumostrength.com.au

Resposta da sumostrength.com.au

Dear Gritfit,

Thank you for taking the time to share your review. We apologise for any inconvenience caused by the delays in shipping.

We strive to ensure that every order is delivered in a timely manner and in perfect condition. However, on occasions shipping heavy gym equipment can present unforeseen challenges. We do appreciate your understanding and patience in this matter.

We have forwarded your feedback to our customer support team who are in direct contact with the couriers. We will work with them to improve our shipping process to prevent future delays.

Thank you for your support, and we hope to see you again soon.

Best regards,
Sumo Strength Team.

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