Ordered a part almost week and half ago, received email stating it’s shipped, click on tracking info and it tells me no tracking available. Called them multiple times during the day, left numerous mes... Ver mais
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I purchased new headlight bulbs for a 2015 Cadillac. Sorry to say the bulbs did not fit. Sent a email to customer support and received an immediate reply to confirm year and model. Suncentauto sent t... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Shop high-quality and discount aftermarket auto parts and LED lighting upgrades at SuncentAuto. Find parts fast & enjoy Free Shipping!
Informações de contacto
2000 W. Baseline Road, 92376, Rialto, Estados Unidos da América
- 1-626-548-6689
- support@suncentauto.com
- suncentauto.com
3,1
Aceitável
134 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Resposta da SuncentAuto
Hello,
I’m sorry for the inconvenience caused.
However, I recommend that you contact the customer service center. They will help you resolve the after-sales issue you’re experiencing. If you’re not sure about their contact information, you can reach them via the following email: support@suncentauto.com.
I hope your issue gets resolved soon. Wishing you a pleasant day!
Quality part and perfect fitment
Quality part and perfect fitment. At a great price!
2 de abril de 2026
Resposta da SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Claim parts are universal
Claim parts are universal, they are not and make you jump through hoops to return and make you pay for return.
11 de março de 2026
Opinião espontânea
Resposta da SuncentAuto
Dear,
Our products are not universal for all vehicle models on the market. Normally, you need to provide your specific vehicle information—the more detailed, the better. If the system indicates it is compatible, then this product is suitable for your vehicle.
Generally, if the issue is related to our product quality or compatibility data, we will cover the return shipping cost for you. However, if you simply no longer want or need the product, you will be responsible for the return shipping fee.
Could you please provide me with your order number or email address? I will follow up on your service accordingly.
Best regards，
These guys are total scammers
These guys are total scammers, DO NOT BUY. Thank GOD for credit card companies to take care of these scammers. Hey even my credit card company knew they where scammers, lol.
These guys will not be in business next year, they are all LIARS, especially Lucas and Sam, do not listen to the words they say, pure bologna. Sam is on break every 5 mins when I call West Coast Office, LOL - because he is not a MAN and won't stand up to what he says. Pure trash!! A man's word is all he has in this world. Oh and Lucas is in CHINA I guess, he will respond when he is not getting his nails done, but he will respond around 1am West Coast time when everyone is sleeping. WHAT A JOKE!
Promised 15% off for damaged parts and said they would send parts that where missing from the destroyed shipping box that was sent to my office. I have packed up there junk exhaust and put there shipping label on it to pick up, it is sitting at my office front door - they can pick up or not - dont really care either way. Buy from American Dealer, not Chinese JUNK. Call MBRP 888-636-7223, Banks 800-601-8072
They send damaged and missing parts, then they promise everything and never come through. I think we can all tell by all these terrible reviews by numerous people that this is not a company (or fake company should I say) no one should purchase a paperclip from them, let alone a part you are going to install on your vehicle.
I am contacting Federal Trade Commission (FTC) and Attorney Generals Office to get them removed from selling in United States and to get this fixed if they do not make this right, I am on a mission to get this fixed.
To there response- Total BS everyone!!
They have my order# IS-SA-1000519640 and they know exactly who I am, they will not pick up the phone from (4) of my different phone numbers. They told me there was no missing parts or damaged parts, which I have sent 5 photos to them. I dont know what they mean by normal circumstances, I guess there normal circumstances are not the same as normal people circumstances, lol. They say in there response that they are shipping parts that are damaged or missing but they already told me they do not have the parts in stock, so everyone these guys are total liars, scum of the earth. But hey they wished me a pleasant life, lol.
The Federal Trade Commission said give them one more week to make this right, if not I will keep pursuing it. I have to make them do the right thing, even if it costs me money now. We will see if they respond and fix this by middle of next week. I doubt it because everything they said in response is a lie. We shall see
To there response- Total AI response.
They are full of BS, thank God I got all my money back, they either picked up there parts at my front door or someone stole them. They are junk parts anyways. Do not buy from these people, they lie through there teeth and they dont know which lie they are telling you cause they lie so much.
16 de fevereiro de 2026
Opinião espontânea
Resposta da SuncentAuto
Dear,
We apologize for any inconvenience caused.
As the exhaust pipe package is quite large, it may occasionally get damaged or have parts missing during transit. Under normal circumstances, we will arrange for the parts to be re-sent to you.
We apologize for any inconvenience this has caused you. I have checked your relevant order, and it appears that some parts are missing from your package due to a logistics issue. Unfortunately, we currently do not have the relevant spare parts in stock to resend them to you. Therefore, we offered you a 15% refund (85 USD) to see if you would be willing to purchase the parts yourself. However, you did not agree to this solution.
If you would like a full refund, please use the return label provided by our customer service team to send the product back. Once we receive the returned item, we will process a full refund for you.
We sincerely apologize for this situation with your package caused by the logistics issue. We will definitely improve our product packaging and use higher-quality logistics providers for future deliveries.
Thank you for your understanding, and we apologize again for the inconvenience.
Wish you a pleasant life.
Best regards，
They deserve a zero rating
They deserve a zero rating for offering a part that says in stock and will arrive in a week but after the week of waiting doesn’t show. Another week almost after I was told “lost in the main” the agent never gave me a tracking number or email. Caller them again to be hung up on then they finally emailed me for the first time saying the part is now unavailable for 3 weeks. Don’t waste your time buying from this company
20 de fevereiro de 2026
Opinião espontânea
Resposta da SuncentAuto
Dear,
We apologize for any inconvenience caused. Normally, if our products are out of stock, we will notify you by email as soon as possible. In your case, it may be that the first package was lost due to logistics issues.
Meanwhile, due to the high volume of recent orders, there may be a shortage of stock for the products in your order. As a result, we did not have inventory available to arrange a replacement for you when we attempted to resend the package.
We sincerely apologize for the inconvenience caused. Please provide your order number or email address, and I will personally follow up on the shipping and restocking status for you. If you prefer not to wait, we can process a refund for you immediately.
Best regards,
1 1/2" hubcentric wheel spacers
First, the company is in Hong Kong, not the US. There is no guaranteed fit or easy return. I made countless calls and they would always send me this same message multiple times.
First, I’d like to confirm whether your vehicle bolt pattern and your wheel bolt pattern are the same.
Could you please provide me with the following information so that I can check if we have a suitable product to replace it for you?
Thickness
PCD (Bolt Pattern)
Center Bore
Thread Size
I told them that I don't want a replacement. I want a refund because they don't fit over my hubs and it has nothing to do with anything else. They told me that they do fit. Then they sent me this message.
Please provide the following pictures: (If the package is unopened, just provide a picture of the package)
①Images of the product and its accessories.
②Pictures of the repackaged items.
Once I receive this information, I will proceed with the necessary steps.
I sent pictures and they assured me that they would email me the packing slip the same day. I called three days later and asked where the packing slip was and the guy said, " I don't know who you talked to but I'll see what we can do". I purchased the items December 6, 2025. It is now January 17, 2026 and they have blocked my phone number. I'm out $107.00
DO NOT BUY FROM THESE SCAMMERS
4 de dezembro de 2025
Opinião espontânea
Resposta da SuncentAuto
Dear,
We sincerely apologize for the inconvenience caused to you. Normally, our customer service team will first check if you accept a replacement. If you do not, we will process the relevant return service for you.
To ensure that our return handling is reasonable and fair for all customers, we may request product photos, vehicle information, your delivery address and order details. This information enables us to verify everything accurately and ensure that you receive prompt and effective assistance.
We fully understand that this process can sometimes seem a bit cumbersome, and we sincerely apologize if this comes across as intrusive. Please rest assured that our goal is always to provide the best possible support.
Occasionally, the emails we send to you may end up in your spam folder, which may result in you not receiving them. Perhaps you could provide us with your order number or email address, and we will check whether the relevant return label has been issued to you.
Best regards,
Resposta da SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Received my item on time and in good…
Received my item on time and in good condition,
Thank you
3 de dezembro de 2025
Resposta da SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
No place for the maf sensor
They sell the intakes individually for a car that has dual intakes, and then they don't come with a spot to put the maf sensor.
4 de novembro de 2025
Resposta da SuncentAuto
Dear,
We sincerely apologize for the inconvenience caused to you.
We have already contacted you via our customer service email: support@suncentauto.com. We are committed to providing customers with a good service experience and will help you resolve your after-sales issue.
If the product is incompatible with your vehicle, our team will verify the compatibility after you provide your vehicle model and order details. If a compatibility issue is confirmed, they will arrange a replacement or return for you.
Best regards，
Resposta da SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Great products at a fair price.
1 de outubro de 2025
Resposta da SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Resposta da SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Buyer beware
I ordered 2 inch wheel spacers for my vehicle got them and saw they were the wrong ones . It cost me $70.00 dollars to ship them back which suncentauto would not pay for that’s totally up to you my parts were $120.00 so I only end up getting $50.00 of my $120.00 dollars back and they get the brand new parts and get to sell them to someone else. All I can say . Buyer beware, I’ll never buy another part from them again
10 de agosto de 2025
Opinião espontânea
Resposta da SuncentAuto
Dear,
We are very sorry to hear about your experience and the inconvenience caused. We completely understand your frustration regarding the return process.
Please rest assured that we carefully review each case and do our best to provide the most suitable solution for our customers. Your feedback is very valuable to us, and we will use it to further improve both our service and product experience.
At the same time, we want to assure you that we are committed to providing quality products and reliable support. If you have any further concerns, please don’t hesitate to reach out to our customer service team directly—we are here to help.
Thank you again for your purchase and for sharing your thoughts.
Best regards,
great all around from easy shopping to…
great all around from easy shopping to fast shipping and even perfect fit at install. Also had a good price
5 de agosto de 2025
Resposta da SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Just tried to order an exhaust and it…
Just tried to order an exhaust and it made me order twice and now idk if I can cancel it or not and there’s no email or text of confirmation!
11 de agosto de 2025
Opinião espontânea
Resposta da SuncentAuto
Hello,
I’m sorry for the inconvenience caused.
However, I recommend that you contact the customer service center. They will help you resolve the after-sales issue you’re experiencing. If you’re not sure about their contact information, you can reach them via the following email: support@suncentauto.com.
I hope your issue gets resolved soon. Wishing you a pleasant day!
I received it right away only three…
I received it right away only three days wait but one of the pipes was too short I had to add to it, but otherwise everything fit well
1 de julho de 2025
Resposta da SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
Great Service
Great service! Especially their customer service They were quick polite and sent my refunds and replacement product quickly and with little effort from me! Overall my experience was stellar! AAA+++
7 de maio de 2025
Resposta da SuncentAuto
Dear,
We sincerely appreciate your trust in our products and services. It is our hope that you have a positive experience using them.
Should you encounter any questions or need assistance, our customer service team remains available to support you at any time.
Wishing you a wonderful day ahead.
Best regards,
I ordered a set of exhaust headers…
I ordered a set of exhaust headers which they said were an exact fit when I got them they were not an exact fit and they would never work for my car or any other V8 in my category I put the stuff back in the box nice and neat in the same bags and packing the scent and they're telling me they want more information before they can return something asking me personal questions that have nothing to do with the sale they're doing everything they can not to return my item I would never use these guys again and would suggest you don't either
1 de maio de 2025
Opinião espontânea
Resposta da SuncentAuto
Dear,
I'm truly sorry for any frustration this experience may have caused you. That was never our intention, and we really appreciate you taking the time to share your concerns.
To help ensure we handle returns properly and fairly for all our customers, we may ask for photos of the product, vehicle information, your shipping address, and order details. This information allows us to verify everything accurately and make sure you're taken care of as quickly and effectively as possible.
We completely understand that the process may feel a bit much at times, and we’re genuinely sorry if it came across as intrusive. Please know our goal is always to provide the best support we can.
Thanks again for your understanding and patience — we truly value your feedback.
Do not purchase from this company. Their representatives do not know what they’re selling and they will take your money and send the part if even you try to cancel.
1. I ordered a part on accident, 10 minutes later I sent an email to cancel the order. A few minutes later it says it has already shipped at 9:30PM EST but customer service is 9AM-5PM EST?
2. The next morning I decided well maybe I’ll just use it if it’s the right part so I call around 12pm to ask a question. The person that answers the phone doesn’t even know what’s in the kit and says it hasn’t shipped yet. So I tell him that I already sent an email the night before and to double check that it’s cancelled. He says they will send confirmation overnight of the return of my money.
3. 1:45 AM EST the following morning there’s an email informing me that they cannot cancel the order because it has shipped and that if I want to keep it they will give me 10% discount, reject the delivery or send it back.
IMHO they did not answer my original email about cancelling the order and sent it the following night after I called to make it harder for me to return it. They don’t have a good track record of easy returns.
27 de abril de 2025
Opinião espontânea
Resposta da SuncentAuto
Hello,
We sincerely apologize for any inconvenience caused.
Could you please provide your order number so I can investigate further? Regarding the issues you mentioned, we have a dedicated phone customer service center in the United States. If you’ve already received a shipping confirmation email, it means the package is in the shipping process. However, the phone agent indicated that while the package has not yet physically left the warehouse, it can no longer be canceled at this stage. If you ordered the wrong item, please contact our phone support immediately so they can attempt to intercept the order.
As for our email support team, this is managed by our headquarters. We have phone-based customer service in different countries, but all email support is centralized at headquarters. The expected response time for email inquiries is also specified on our website.
Regarding the failed cancellation and subsequent return process, this is straightforward. The customer service team will request certain information, such as photos of the package and product, and then provide a return address. Once the return is received, we will process your refund. Rest assured, there should be no significant difficulties in obtaining your refund under these circumstances.
We hope you have a pleasant day.
This is crazy I order these wheel…
This is crazy I order these wheel adapters and it’s almost been two weeks I wish I would have read the reviews I would have never I see these ppl are a problem for a lot off ppl and it better be the right part cause if not that’s false advertising when it clearly says it’s the right part
23 de abril de 2025
Opinião espontânea
Resposta da SuncentAuto
Dear,
I sincerely apologize for the inconvenience caused. To address your concern effectively, please contact our customer service team directly. If the product is incompatible with your vehicle, they will verify the compatibility after you provide your vehicle model and order details. If a compatibility issue is confirmed, they will arrange a replacement or return for you.
If you’ve already reached out to them but haven’t received a response or still have questions, please feel free to share your order number and email address with me. I will personally follow up to ensure they prioritize your case and resolve it promptly.
Thank you for your understanding, and please don’t hesitate to reach out if you need further assistance. Wishing you a wonderful day!
Best regards,
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