We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... Ver mais
A empresa respondeu
Localização
Alterar localização2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... Ver mais
A empresa respondeu
Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... Ver mais
A empresa respondeu
I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Informações de contacto
2, 75 Whitechapel Road, Shadwell, E1 1DU, London, Reino Unido
4,3
Excelente
229 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
the product would arrive half empty…
the product would arrive half empty this will be the last time I buy with you
23 de abril de 2025
Resposta da Sunnamusk London - Aldgate
Dear Salvatore
Thank you for taking the time to share your experience, and we sincerely apologise for the issue you encountered with your order. It’s disappointing to hear that the product arrived half empty, and we understand your frustration.
This is certainly not the standard we aim for, and we take your feedback seriously. If you haven’t already, please reach out to our customer service team so we can investigate this further and ensure you are properly compensated for the inconvenience.
We truly value your support and would love the opportunity to make this right.
Best regards,
The Sunnamusk Team
Lots of fabulous fragrances
Great website and easy to use . Elegant packaging especially if purchasing as a gift. Great choice of fragrances Oud Aristo is my favourite also recommended Enigma perfume oil to enhance my choice of fragrance - great pricing structure would highly recommend
17 de abril de 2025
They told me it was alcohol-free (good…
They told me it was alcohol-free (good for praying), but after buying it, I found alcohol denat and benzyl alcohol in the ingredients.
18 de abril de 2025
Opinião espontânea
Resposta da Sunnamusk London - Aldgate
Dear Traga,
Thank you for bringing this to our attention, and we sincerely apologise for any confusion regarding the ingredients in our product. We understand how important it is to ensure our products align with your preferences, especially when it comes to being alcohol-free.
We take ingredient transparency seriously, and we are sorry for any misunderstanding. To assist you further, please contact our customer care team, and we will do our best to resolve this issue for you.
We truly value your feedback and appreciate your understanding.
Best regards,
The Sunnamusk Team
Resposta da Sunnamusk London - Aldgate
Hi Izabela,
Thank you for bringing this to our attention, and we’re very sorry to hear your perfume hasn’t arrived.
Please get in touch with us with your order details so we can investigate immediately and make this right.
Sincerely,
The Sunnamusk Team
Amazing customer service
Very friendly staff members and very knowledgeable about their products
19 de março de 2025
Product is useless
Product is useless. Longetivity is like 2-3 minutes. Seems like I’m sprinkling water on me. No fragrance at all
29 de março de 2025
Opinião espontânea
Resposta da Sunnamusk London - Aldgate
Dear Barjinder,
We’re sorry to hear that you were disappointed with your purchase. We take feedback seriously and want to ensure you have the best experience with our products.
Please reach out to our customer care team, and we’d be happy to look into this for you.
Best regards,
Sunnamusk Customer Care Team
Evanto is a great oil .Always get…
Evanto is a great oil .Always get compliment when I use it.
24 de março de 2025
Sunnamusk London offers fantastic…
Sunnamusk London offers fantastic fragrances that truly stand out. Their scents are long-lasting and perfect for any occasion. The quick delivery and helpful staff, especially Yusuf at the Whitechapel branch, ensure a great shopping experience. The perfumes are unique, and their mild sweetness is ideal for colder seasons. Definitely worth a visit. ⭐⭐⭐⭐
22 de março de 2025
Opinião espontânea
Resposta da Sunnamusk London - Aldgate
Dear Avihai,
Thank you for your wonderful review! We're delighted to hear that you love our fragrances and had a great experience shopping with us. It's fantastic to know that Yusuf at our Whitechapel branch provided excellent service—we’ll be sure to pass along your kind words!
We appreciate your support and look forward to welcoming you again soon. Enjoy your fragrances!
Best regards,
Sunnamusk Customer Care Team
I went to buy some gift for Bride and…
I went to buy some gift for Bride and Groom to take it to USA,Alhamdulillah what i wanted I’ve been able to get it and special thanks to both stuff (brother and sister),they were very helpful to find the perfect gift items for me.
Thanks again to Sunnah musk collections.
19 de março de 2025
I am a huge fan of Sunnamusk
I am a huge fan of Sunnamusk. I’ve been buying the same oil for years now and it never disappoints.
The staff is always very kind and knowledgeable.
9 de março de 2025
The packaging is absolutely amazing and…
The packaging is absolutely amazing and the scent is beyond the word amazing so love it. Will buy again if I can get a discount 🙂
7 de março de 2025
Always a good experience
Wonderful smelling fragrances. The man in the shop is friendly and helpful in finding something you like. High quality fragrances for a very economical price and I like the story of how this shop came to be from it's humble beginnings and how they haven't forgotten it now they have grown.
6 de março de 2025
Love the Sunnamusk parfume oils
Love the Sunnamusk parfume oils! Especially abid ambre, just amazing. Great service at Whitechapel as well.
9 de fevereiro de 2025
No samples how do you expect me to buy…
No samples how do you expect me to buy from you again I only bought the one I did because of the samples you gave on my wife’s purchase, missed a trick there guys c’mon!!
13 de janeiro de 2025
Resposta da Sunnamusk London - Aldgate
Dear Noim,
Thank you for taking the time to share your thoughts with us.
We sincerely apologise for any disappointment caused. We understand the importance of samples in helping you explore our range, and we’re sorry that we missed the opportunity to provide you with the same experience during your recent purchase.
Please know that we value your feedback and are constantly looking for ways to improve. We would be happy to offer you some samples with your next order, so please don’t hesitate to reach out to us directly, and we’ll make sure you’re taken care of.
Thank you for your understanding, and we hope to have the chance to serve you again in the future.
Kind Regards,
Sunnamusk Customer Care Team
People need and use this it’s very good product
I like this because it’s not a strong smell and definitely it’s a good perfume
6 de janeiro de 2025
Hello this is the best perfume and was…
Hello this is the best perfume and was so cheap and delivered very quick , would recommend everyone to buy as 5 gold start is well deserved x❤️
30 de dezembro de 2024
Superb service and items
27 de dezembro de 2024
Sadly I was so looking forward to this…
Sadly I was so looking forward to this perfume for months . As it is a Christmas gift from my husband . So very disappointed! You can hardly smell the perfume! It does not stay on or linger ! We payed £55 . What a dissatisfying purchase
19 de dezembro de 2024
Resposta da Sunnamusk London - Aldgate
Dear Christine,
Thank you for sharing your feedback, and we’re truly sorry to hear that your recent purchase did not meet your expectations. We completely understand how disappointing it must be, especially as this was a special Christmas gift from your husband.
At Sunnamusk, we strive to create fragrances that offer lasting and memorable scents, and we regret that this was not your experience. Fragrance longevity can vary based on factors like skin type, environment, and application method, and we would be happy to offer some guidance to help you get the most out of your perfume.
Please reach out to us directly at online@sunnamusk.com with your order details, and we will do our best to resolve the matter to your satisfaction. Your feedback is incredibly important to us, and we want to ensure you are fully satisfied with your purchase.
Kind regards,
Sunnamusk Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.