We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... Ver mais
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Localização
Alterar localização2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB
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Leia as opiniões dos outros
Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... Ver mais
A empresa respondeu
Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... Ver mais
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I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Informações de contacto
2, 75 Whitechapel Road, Shadwell, E1 1DU, London, Reino Unido
4,3
Excelente
230 opiniões
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J’ai passé une commande
J’ai passé une commande, que je n’ai pas reçue. J’ai été débitée, pourtant le colis n’est jamais arrivé.
Je l’ai signalé à sunnamusk, qui m’indique que le colis a été livré sans plus d’informations. Je n’ai jamais été contactée par le transporteur et sunnamusk n’est d’aucune aide.
12 de março de 2024
Opinião espontânea
Resposta da Sunnamusk London - Aldgate
Je suis profondément désolée d'apprendre le problème que vous avez rencontré avec votre commande. Il est tout à fait compréhensible que vous vous sentiez frustré et déçu par cette situation.
Soyez assuré que nous prenons les problèmes comme le vôtre très au sérieux. Je mènerai personnellement une enquête plus approfondie afin de déterminer ce qui n'a pas fonctionné lors de la livraison et pourquoi vous n'avez pas été correctement informé.
Notre objectif est de veiller à ce que tous nos clients reçoivent leurs commandes en temps voulu et de manière satisfaisante. Je vous présente mes excuses pour les désagréments et la confusion causés par le manque de communication de la part de Sunnamusk et du transporteur.
Veuillez me communiquer votre numéro de commande à l'adresse online@sunnamusk.com, afin que je puisse accélérer le processus de résolution et veiller à ce que vous receviez l'assistance dont vous avez besoin le plus rapidement possible.
Une fois de plus, je vous présente mes excuses pour la gêne occasionnée et j'apprécie votre patience et votre compréhension pendant que nous nous efforçons de remédier à cette situation.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,
Service clientèle
Bespoke experience at Sunna Musk
Have to give credit to Yousef at the store, for helping me to choose perfume oil to use during the month of Ramadan. Yousef came across very knowledgeable and very friendly and made my purchase enjoyable and also bespoke. I have regularly purchased goods from Sunna Musk online, however visiting their flagship branch in Whitechapel made the experience so much better and being able to compare the variety of fragrance with coffee beans in one hand, so much better. Also thank you to Tahmina ( I think her name was ), for helping my daughter. Keep it up Sunna Musk because whatever you guys are doing it’s working, and I will be back again soon.
28 de março de 2024
Opinião espontânea
Great quality perfumes
Great quality perfumes, affordable prices. Never been faulted and quick dispatch and delivery
22 de março de 2024
I was watching a Sunnamusk podcast and…
I was watching a Sunnamusk podcast and now Got this notification to give a review. Inspiring CEO and story ma sha Allah! Allahumabarik!
14 de março de 2024
Friendly and helpful staff
Friendly and helpful staff. Fragrances are unique and there's something for all tastes and preferences.
16 de março de 2024
Beautiful store
Beautiful store, smelled amazing and the staff are super helpful and friendly as soon as you walk in the door.
8 de março de 2024
Easy and quick delivery
10 de março de 2024
Ordered and didn't get anything after a…
Ordered and didn't get anything after a week had passed, I write when can expect delivery and they had cancel order without explanation!
6 de março de 2024
Resposta da Sunnamusk London - Aldgate
Dear Customer,
I am writing to offer my sincerest apologies for the confusion and frustration caused by the unexplained cancellation of your recent order. Your satisfaction is incredibly important to us, and, regrettably, we did not meet your expectations on this occasion.
I completely understand your disappointment and frustration with the lack of communication regarding the status of your order. It was not our intention to cause any inconvenience, and I apologise for the oversight in not providing you with an explanation for the cancellation.
Please contact us at online@sunnamusk.com and we will get to the bottom of this
Thank you for bringing this matter to our attention, and once again, please accept my sincere apologies for any inconvenience caused.
Warm regards,
Customer Service
Very great customer service
Very great customer service. Friendly and helpful staff.
1 de março de 2024
Was so impressed from how soon was…
Was so impressed from how soon was shipped and arrived the packaging was classy really impressed me and the product is exactly as described amazing experience with the company will deffo be ordering more thank u so much
20 de fevereiro de 2024
Smells really good
22 de janeiro de 2024
No can you please let me know when you…
No can you please let me know when you have the oils in your sales with 50% off thank you
3 de janeiro de 2024
Amazing the smell staysss for daysss…
Amazing the smell staysss for daysss honestly. It smellss so goodd
31 de dezembro de 2023
Bought 4 different types of oils and…
Bought 4 different types of oils and every single one smells beautiful, Be using a different one every day. Delivery was pretty quick also and seller keeps you updated on delivery.
30 de dezembro de 2023
Sunnamask top tier oils
Sunna has a range of scents. Always well versed and customer service is professional and equipped.
21 de dezembro de 2023
Resposta da Sunnamusk London - Aldgate
Dear Francesco,
I am writing to express my sincere apologies for the inconvenience caused by the delivery of your damaged product. I understand the frustration that comes with receiving a broken item, and I want to assure you that we take this matter seriously.
I am equally disappointed to learn that our customer service has fallen short of your expectations in terms of responsiveness. This is not the level of service we aim to provide, and I apologise for any frustration caused by the delay in our communication.
To rectify this situation promptly, please share your order details and any relevant information at online@sunnamusk.com. We will expedite the process to address the damage issue and improve our communication moving forward.
Your feedback is crucial, and we appreciate your patience as we work to resolve these issues. We remain committed to providing a positive customer experience, and steps are being taken to prevent similar incidents in the future.
Once again, I apologise for any inconvenience caused, and we appreciate your understanding.
Best regards,
Customer Service Team
Sunnamusk London
Sunnamusk made my Christmas with this…
Sunnamusk made my Christmas with this beautiful perfume Abid ambre, very quick delivery got it well in time for Christmas
16 de dezembro de 2023
I’m so happy with my purchase thanks so…
I’m so happy with my purchase thanks so much
13 de dezembro de 2023
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