I wanted to highlight a wonderful experience I had yesterday with one of your sales team in Reading, Berkshire at the Oracle shopping centre. I was served by a young gentleman by the name Edoardo R... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoThe Oracle Centre, Riverside Road, RG1 2AG Reading, England, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Can not get enough of SunnaMusk! Golden dust, black rose, soft paradise just a few beautiful aromas! Can literally smell the stall through the whole of our shopping mall! 100% would recommend, staff a... Ver mais
A empresa respondeu
Waited a while before Christmas to Amber Rose to be available and it was finally purchase. I was really excited to have it for Christmas after smelling it in reading, however, it is very weak and does... Ver mais
A empresa respondeu
I went by the kiosk in the Reading Oracle today (and have purchased from there once before). I had the pleasure of Ashley’s help - what an absolute superstar she is, and only on her 3rd day! She help... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Informações de contacto
The Oracle Centre, Riverside Road, RG1 2AG, Reading, England, Reino Unido
4,2
Bom
45 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Sunnamusk London - Reading
Salim,
We're glad you had a positive experience with our products and staff! Thanks for your kind words; we appreciate your feedback.
Best Wishes,
The Sunnamusk Customer Care Team
Resposta da Sunnamusk London - Reading
Hi Ahmed,
Thank you for your kind words! We’re delighted to hear our team was helpful and experienced, and we look forward to welcoming you back soon.
Kind regards,
The Sunnamusk Customer Care Team
Amazing smells all the oils and…
Amazing smells all the oils and perfumes smell amazing the lady that served us was very helpful and knowledgeable would highly recommend.
28 de setembro de 2025
Resposta da Sunnamusk London - Reading
Hi Georgia,
Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed our fragrances and received such great service from our team. We truly appreciate your recommendation and hope to welcome you back soon!
Kind regards,
The Sunnamusk Customer Care Team
Resposta da Sunnamusk London - Reading
Hi AbdulHameedShabbir,
Thank you for your feedback! We’re glad to hear you had a great experience and that the perfume smells wonderful.
Best regards,
The Sunnamusk Customer Care Team
I did not enjoy my experience
I did not enjoy my experience. I have emailed them with my complaint
18 de setembro de 2025
Resposta da Sunnamusk London - Reading
Hi Sham,
We’re very sorry to hear that your experience did not meet your expectations. However, we have not received any emails from you regarding this matter. Please could you resend your message so we can investigate and assist you properly?
Kind regards,
The Sunnamusk Customer Care Team
Gorgeous scents, great promos, and superstar staff!
I went by the kiosk in the Reading Oracle today (and have purchased from there once before). I had the pleasure of Ashley’s help - what an absolute superstar she is, and only on her 3rd day! She helped talk me through the Evanto price points, the buy-2-get-the-3rd-half-price, and the spend over £100 to get 10% off or the wheel spin promo! I walked away a happy bunny with 3 gorgeous bottles of oils! Expect me back for sure, and thanks again, Ashley!
17 de setembro de 2025
Opinião espontânea
Resposta da Sunnamusk London - Reading
Dear Tasneem,
Thank you for sharing your experience! We’re delighted Ashley could help make your visit enjoyable and guide you through our promotions. We look forward to welcoming you back soon!
Best Wishes,
The Sunnamusk Customer Care Team
Beautiful fragrances
I appreciate the fragrance of the products from Sunnamusk. Since discovering their line, I have developed a strong affinity for their offerings and intend to continue purchasing them. The scent lasts for hours and is truly exquisite. I have also recommended Sunnamusk to friends and family.
30 de agosto de 2025
Resposta da Sunnamusk London - Reading
Dear Marian,
We’re so happy to hear how much you enjoy our fragrances! Thank you for recommending Sunnamusk to your friends and family — it means a lot to us.
Best Wishes,
The Sunnamusk Customer Care Team
Resposta da Sunnamusk London - Reading
Dear Daniel,
Thank you so much for your review! We’re thrilled to hear Sunnamusk is an all-time favourite of yours.
Best Wishes,
The Sunnamusk Customer Care Team
Love all the fragrances
Love all the fragrances. Just bought Amber Rose and it is gorgeous
9 de agosto de 2025
Resposta da Sunnamusk London - Reading
Dear K Faro,
Thank you for your lovely feedback! We’re so pleased that you’re enjoying all our fragrances, especially Amber Rose.
Best Wishes,
The Sunnamusk Customer Care Team
Resposta da Sunnamusk London - Reading
Hi there,
Thank you for your review! We’re glad to hear you’re overall satisfied with your experience. Your feedback means a lot to us, and we hope we can make your next experience with Sunnamusk even more memorable.
Best wishes,
The Sunnamusk Team
Resposta da Sunnamusk London - Reading
Timi,
We're happy to hear that our staff was helpful and our advice was great. Thank you for your positive feedback!
Best Wishes
The Sunnamusk Customer Care Team
Exemplary Service
As always, exemplary service when I shop here. Staff are knowledgeable, friendly and always helpful.
9 de julho de 2025
Resposta da Sunnamusk London - Reading
Thank you so much for your wonderful 5-star review, Caroline! 🌟 We're truly grateful for your continued support. It’s lovely to hear that you consistently have a great experience with our team — we’ll be sure to pass on your kind words. We look forward to welcoming you again soon!
Best Wishes
The Sunnamusk Customer Care Team
Amazing as per usual 😍
Excellent customer service as always, I'm always stocking up on perfumes and having a mental wishlist for my next purchases
2 de julho de 2025
Resposta da Sunnamusk London - Reading
Hey Ornella,
Thank you! We're so grateful for your continued support and loyalty. It’s always a pleasure to help you build your collection — and we can’t wait to see what’s next on that wishlist!
Kind Regards
The Sunnamusk Customer Care Team
The only affordable aftershave I wear
Fantastic aftershave, great service team, just don’t tell everyone or we will all smell the same.
6 de julho de 2025
Resposta da Sunnamusk London - Reading
Hi William,
Thank you for the kind words — your secret is safe with us! We're so glad you're enjoying the aftershave and our service.
Kind regards,
The Sunnamusk Team
The lady who served me explained every…
The lady who served me explained every perfume in detailed and how to layer them. It was a great experience
10 de junho de 2025
Resposta da Sunnamusk London - Reading
Hey Jackline,
We’re so glad to hear that our staff took the time to guide you through the fragrance selection and layering process. It’s wonderful that you had such a great experience!
Kind Regards,
The Sunnamusk Customer Care Team
Feel that the smell of oil is no where…
Feel that the smell of oil is no where as near as smell on card it’s as if card is impregnated with strong smell and oil smells of just oil
3 de junho de 2025
Resposta da Sunnamusk London - Reading
Hi Caroline,
Thank you for your honest feedback. Scent cards are designed to give an initial impression of the fragrance, but the oils may smell differently once applied, especially as they settle on the skin. We want you to enjoy your fragrance fully and invite you to reach out so we can recommend products or tips that might enhance your experience.
Kind Regards
The Sunnamusk Team
Nice staff
I simply can't pass by the Sunnamusk kiosk without buying something nice. The staff members are welcoming and polite.
6 de maio de 2025
Resposta da Sunnamusk London - Reading
Hey Eddie,
Thank you for your continued support! We’re so glad our team always leaves a warm impression.
Kind Regards,
The Sunnamusk Customer Care Team
Resposta da Sunnamusk London - Reading
Thank you, AK! We’re so glad you’re enjoying the fragrance.
Kind Regards,
The Sunnamusk Customer Care Team
The customer service was exquisite and…
The customer service was exquisite and I really enjoyed the detail spent explaining the perfumes and how the scent matches the tone for the said customer!
26 de abril de 2025
Resposta da Sunnamusk London - Reading
Thank you, Sia! We’re so glad our team took the time to guide you through the scents—it's lovely to hear you appreciated it.
Kind Regards,
The Sunnamusk Customer Care Team
Great 10/10
12 de abril de 2025
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.