The SunnaMusk in Westfield stratford is the number one SunnaMusk Shop the staff are great great Customers Service i bought Abid Ambre Elixir that's great 👍🏿 and Abid Ambre Oil
A empresa respondeu
Localização
Alterar localizaçãoMontfichet Road, Olympic Park, E20 1EJ London, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Had not come across this company before but was given some scented card samples after passing their people at Westfield shopping centre in Stratford, whilst visiting London. I kept the samples as I pa... Ver mais
A empresa respondeu
My curiosity got the best of me as I had always seen adverts online and stores around but never thought to try until I decided to do a scent trial at the Westfield mall. I’m happy I made a purchase,... Ver mais
A empresa respondeu
I brought there 5 piece bottle set for £50 and all the bottles were half. Then when I put the review up the company tried to flag my comment. If I'm lying go to Stratford Westfield ask for there 5... Ver mais
Informações sobre a empresa
Escrito pela empresa
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Informações de contacto
Montfichet Road, Olympic Park, E20 1EJ, London, Reino Unido
4,5
Excelente
169 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service. The perfumes I bought for myself and my husband smell amazing.
14 de dezembro de 2025
Resposta da Sunnamusk London - Westfield
Zaraa Laskar,
We're happy to hear that you had an excellent experience with our customer service! We're also glad you and your husband are enjoying your amazing perfumes. Thanks for your feedback.
Best Wishes
The Sunnamusk Customer Care Team
Nice customer service
Served by Mikael in Stratford branch good customer service very helpful and polite recommended me a few perfumes went with the Golden Dust✅
11 de dezembro de 2025
Opinião espontânea
Resposta da Sunnamusk London - Westfield
Hi A N,
We’re happy Mikael could help you find the right perfume. Thank you for your feedback!
Kind regards,
The Sunnamusk Customer Care Team
Great customer service
Went in looking for a perfume, got given a chance to smell the perfume and had a friendly conversation surrounding it :)
23 de novembro de 2025
Resposta da Sunnamusk London - Westfield
Hi Nafisa,
Thank you for your wonderful review! We’re delighted you enjoyed sampling the perfume and had a friendly experience with our team.
Kind regards,
The Sunnamusk Customer Care Team
Great customer services
The young lady that helped was exceptional - very polite and knowledgeably on the products - TY
I have two new favourite oils x
27 de novembro de 2025
Resposta da Sunnamusk London - Westfield
Hi Serene,
Thank you for your wonderful feedback! We're so pleased to hear that the young lady who assisted you provided exceptional service and helped you discover two new favourite oils. Enjoy your fragrances!
Kind regards,
The Sunnamusk Customer Care Team
Resposta da Sunnamusk London - Westfield
Hi Jennifer,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you rate our products 11/10 — that truly means a lot to us.
Kind regards,
The Sunnamusk Customer Care Team
Fast delivery lovely packaging oil…
Fast delivery lovely packaging oil smells lovely and lasts all day
26 de novembro de 2025
Resposta da Sunnamusk London - Westfield
Hey Lesley,
Thank you for your wonderful review! We’re delighted to hear that your order arrived quickly, beautifully packaged, and that you’re enjoying the oil all day long.
Best Wishes,
The Sunnamusk Customer Care Team
Experience was great
Experience was great. Was not planning to buy the product just stumbled across it. Sales person was amazing, very good customer service. They were polite and very friendly, which made the experience a lot better. Product is amazing smells good, lasts a long time and people like random strangers, family and friends always compliment my smell. It’s a bit expensive but you get what you paid for.
15 de novembro de 2025
Resposta da Sunnamusk London - Westfield
Hi Abishek,
Thank you for the amazing review! We're so pleased you had a great experience and that you're receiving compliments on your fragrance — that’s what we love to hear.
Kind regards,
Sunnamusk Customer Care Team
Resposta da Sunnamusk London - Westfield
Hi Kimi,
Thank you for your kind words! We’re thrilled to hear you enjoyed our customer service.
Kind Regards,
The Sunnamusk Customer Care Team
Many Disappointments
I have used Sunnamusk for a long time and have been pleased with my purchases. The reason for the 3 stars is because no matter how many times I give the assistant my email address, I am never contacted about any offers, new products or updates. I have referred many friends to this company and am disappointed at their lack of contact. My other disappointment is that in the past I used to get vouchers when I spent over a certain amount but each time I try to use the vouchers I am confronted with one excuse after another as to why they cannot be accepted. This is not the way to treat loyal customers. I now cannot buy the larger bottles and am forced to purchase the small ones only.
4 de novembro de 2025
Resposta da Sunnamusk London - Westfield
Hi John,
Thank you for taking the time to share your feedback. We truly appreciate your loyalty and are very sorry to hear about your experience regarding offers, vouchers, and updates. This is not the standard we aim for, and your concerns will be shared with our team to help improve our communication and loyalty rewards in the future.
We value your support and hope we can restore your confidence in Sunnamusk. If you’d like to discuss your experience further or get assistance with current offers, please contact our Customer Care Team directly and they will be able to assist you.
Kind Regards,
The Sunnamusk Team
Lovely young lady served me she was…
Lovely young lady served me she was professional, attentive, knowledgeable and very friendly. I would definitely buy from her again. She's an asset to the brand. Thank you
4 de novembro de 2025
Resposta da Sunnamusk London - Westfield
Hi Vee,
Thank you so much for your lovely review! We’re delighted to hear that our team provided professional and attentive service. We’ll be sure to pass on your kind words — they’ll be thrilled!
Kind Regards,
The Sunnamusk Customer Care Team
I bought the golden dust perfume oil
I bought the golden dust perfume oil. Very disappointed. The sample they put on my wrist smelt lovley and lasted ages, however the bottle I purchased had very little fragrance and didn't even last after an hour. Would definitely avoid in the future.
14 de novembro de 2025
Opinião espontânea
Resposta da Sunnamusk London - Westfield
Hey Deb,
We’re very sorry to hear that your experience with Golden Dust did not meet your expectations. Your feedback is important to us, and we’d like the opportunity to look into this further so we can understand what happened and assist you.
Please contact our Customer Care Team directly so we can review your order and discuss the best way to help. We truly appreciate you bringing this to our attention.
Kind Regards,
The Sunnamusk Team
Always happy to shop at Sunnamusk
Always happy to shop at Sunnamusk. My absolute favourite. Highly recommend for the best service and exceptional scents.
1 de novembro de 2025
Resposta da Sunnamusk London - Westfield
Hi Samira,
Thank you so much for your glowing review! We’re thrilled to hear you’re always happy shopping with us and that our scents and service continue to impress. Your support means the world to us!
Kind Regards,
The Sunnamusk Customer Care Team
Great Service
Went in looking for a scent have had since 2018 and Mohammed was very patient and took his time to ensure we found the scent.
25 de outubro de 2025
Resposta da Sunnamusk London - Westfield
Hi Sunita,
Thank you so much for your lovely review! We’re delighted to hear that Mohammed provided such patient and attentive service to help you find your scent. We truly appreciate your continued support since 2018!
Kind Regards,
The Sunnamusk Customer Care Team
Nice product
29 de outubro de 2025
Resposta da Sunnamusk London - Westfield
Hi Mr Cobasa,
Thank you for your feedback! We’re glad to hear you’re happy with your product and hope you continue to enjoy it.
Kind Regards,
The Sunnamusk Customer Care Team
I recommend Sunamusk
Honestly I loved shopping from sunamusk and Mo attended to me excellently. And the scents I got amazing. I will definitely recommend and shop again
22 de outubro de 2025
Resposta da Sunnamusk London - Westfield
Chinomso Dikeonwu,
We're happy to hear that you loved shopping with us and that you enjoyed the scents you purchased. We appreciate your recommendation and look forward to your next visit!
Best Wishes
The Sunnamusk Customer Care Team
The best parfume shop
20 de outubro de 2025
Resposta da Sunnamusk London - Westfield
Anamaria,
We're happy you enjoyed our shop; it means a lot to us that you had such a wonderful experience with our products.
Best Wishes
The Sunnamusk Customer Care Team
10/10 service
Super friendly, great service and extremely helpful with picking out the best scents!
11 de outubro de 2025
Resposta da Sunnamusk London - Westfield
Hi Christelle,
Thank you for your kind words! We’re thrilled our team could assist you in finding the perfect scents and provide a friendly, helpful experience.
Kind regards,
The Sunnamusk Customer Care Team
The sales girl was very helpful
11 de outubro de 2025
Resposta da Sunnamusk London - Westfield
Hi Fatima,
Thank you for your feedback! We’re so pleased to hear that our team was helpful during your visit.
Kind regards,
The Sunnamusk Customer Care Team
Great scents and amazing service from…
Great scents and amazing service from Kristi
14 de outubro de 2025
Opinião espontânea
Resposta da Sunnamusk London - Westfield
Hi Kazim,
Thank you for your kind words! We’re so pleased to hear you enjoy our scents and the service provided by Kristi. We’ll be sure to share your praise with her!
Kind regards,
The Sunnamusk Customer Care Team
Resposta da Sunnamusk London - Westfield
Hi Mehr Arsalan,
Thank you for your feedback! We’re thrilled that you enjoyed our customer service.
Kind regards,
The Sunnamusk Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.