SUP Warehouse Opiniões 219

Resposta da SUP Warehouse

2/08/2023

Thanks for the great review, Rhyse! We're glad you're happy with the board and the smooth delivery. We apologise again for the pump issue, but we're pleased we could quickly resolve this. If you need any further assistance, feel free to reach out.

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

25/07/2023

Thank you for taking the time to share your feedback about our company. We appreciate all forms of feedback as it helps us understand our customers' concerns and areas where we can improve.

We want to address your concern regarding the pricing of certain brands, like Samphire, on our site. Please allow us to clarify the situation and shed some light on our pricing strategy.

Our business approach allows us to maintain strict quality control and ensure that our customers receive the best products possible. However, we apologise if our pricing tactics have given the impression of inflated prices followed by drastic discounts.

Our pricing strategy aims to strike a balance between providing competitive prices and offering only products with exceptional quality to our valued customers. Our prices are primarily intended to make these products more accessible.

In regards to the price difference you observed between our site and the Samphire website, we would like to mention that pricing can vary due to various factors, including promotions, product availability, and agreements with manufacturers.

Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and make your shopping experience with us a positive one.

Once again, thank you for sharing your thoughts.

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

10/07/2023

Thank you for your review, Douglas! We're glad to hear that your order was delivered in good time. If you have any further questions or need assistance, please don't hesitate to reach out. We hope you're enjoying your new paddleboard!

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

10/07/2023

Dear Steven,

We are sorry to hear about the issues you experienced with your recent order. We deeply apologise for the inconvenience caused by the lost delivery and any frustrations you may have encountered while trying to resolve the situation.

After investigating the matter, we found that your order was shipped as scheduled, but unfortunately, the package was mishandled, resulting in its loss. We understand how frustrating it can be to expect a delivery and not receive it.

Your order has been refunded in full.

We sincerely apologize for any delays or miscommunications you experienced during the resolution process. We strive to provide excellent customer service, and we deeply regret that we fell short of your expectations this time.

If there's anything else we can do to rectify the situation or assist you further, please let us know. We value your feedback and would appreciate another opportunity to serve you better in the future.

Kind regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

21/06/2023

Dear Joanne,

Thank you for sharing your feedback regarding your recent experience with us. We apologise for any inconvenience caused by the issue with your paddle board pump and the subsequent lack of communication from our customer care team.

We take customer satisfaction seriously, and it's disheartening to hear that our after-care support did not meet your expectations. We would like to investigate this matter further and address your concerns, but unfortunately, without your order information, we are unable to locate your specific case in our system.

Our support team is diligent and strives to respond to every query promptly. It's possible that there might have been a technical glitch or a communication error that caused our team to miss your follow-up requests. However, we can't confirm this without your order details.

To assist you better, we kindly request that you contact us via our contact form on our website or from an alternative email address. Please include your order number and reference this Trustpilot review in your message. By providing these details, our dedicated support team will be able to promptly investigate the issue and provide you with the assistance you require.

Once again, we apologise for the inconvenience caused and appreciate your patience in resolving this matter. We value your feedback and will work diligently to reach a solution for you.

Thank you for choosing SUP Warehouse, and we look forward to hearing from you soon.

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

19/06/2023

Thanks for the awesome review, Paul! We're glad to hear you're having a blast on your new paddleboard. Happy paddling!

The SUP Warehouse Team

Resposta da SUP Warehouse

7/06/2023

Thank you for your positive review, Peter! We're so pleased to hear that you're happy with your purchase and that it exceeded your expectations in every way. We're glad to hear that you plan to return, and that you're satisfied with the order process.

Thank you for choosing us and we hope to serve you again in the future!

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

Actualizada a 1/06/2023

Thanks for taking the time to leave a review, David. We are happy to hear that you are pleased with your purchase.

Your feedback regarding delivery times is greatly appreciated. In the case of your order, the stock was located at our EU warehouse, which caused a slight delay in UK delivery. We have taken your feedback on board and have since updated our website to reflect stock location. As a result, delivery estimates are now far more accurate.

Thank you once again for your feedback. Please do not hesitate to contact us if you have any further concerns or feedback.

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

1/06/2023

Dear Shanon,

We are sorry to hear about your broken sunglasses. Unfortunately, accidental damages are not covered under our warranty policy. However, we would be happy to assist you with a replacement or repair at a discounted price. Please feel free to reach out to our customer service team for further assistance.

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

23/05/2023

Thank you so much for your amazing review, Sarah!

We're thrilled to hear that you had an excellent experience purchasing your first SUP board from us. Our team takes pride in delivering high-quality products and exceptional customer service, so we're grateful for your kind words.

Thank you for choosing us and for your support! 🙏 We hope you have a blast out on the water 🏄‍♀️🏄‍♂️ and enjoy the beautiful scenery 🌊🏝️🌞🌴.

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

22/05/2023

Thanks for the awesome review, Deborah! We appreciate your continued support.

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

19/05/2023

Dear Anastasios,

We are sorry to hear about your negative experience with the pump and our service. We take customer satisfaction very seriously and we apologise for any inconvenience caused by the faulty pump. We would like to assure you that this is not a reflection of our usual standards and we have taken steps to ensure that this does not happen again.

Regarding the missing invoice, we apologise for any confusion caused. While invoices can be provided upon request, all orders are accompanied by a confirmation email that outlines the contents and associated costs.

Please note that in some cases, orders may be shipped in multiple packages as our stock is not always located in the same warehouse. This may explain the missing wetsuit from your order. Our dedicated customer service team will be reaching out to you with the aim of rectifying the situation and providing a satisfactory resolution.

Once again, we apologise for any inconvenience caused and we hope to have the opportunity to make it up to you in the future.

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

Actualizada a 4/05/2023

Dear Olawunmi,

Thank you so much for taking the time to leave a positive review. We are pleased to hear that every aspect of our sale & delivery process met your expectations.

We're confident that you will love your new board once the weather is right for it - we're hoping that the sun arrives soon!

Thank you once again for choosing SUP Warehouse. We look forward to seeing you again.

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

20/04/2023

Thank you for your review, Katrin!

We're glad to hear that you're happy with your purchase, and that our support team were able to assist you with your questions.

We hope you enjoy using the boards and please don't hesitate to reach out if you have any further questions or concerns.

Best Regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

20/04/2023

Thank you for your review, Nigel!

We're happy to hear that you are pleased with your purchase. We're sorry to hear that there was a minor issue, but we're glad that we were able to quickly resolve it to your satisfaction.

If you have any further questions or concerns, please get in touch.

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

17/04/2023

Dear Tim,

Thank you for taking the time to leave a review about your experience with us.

We're happy to hear that everything went smoothly. We strive to provide our customers with the best possible experience, and we're glad to know that we met your expectations.

Thank you for choosing SUP Warehouse.

Best regards,
Team SUP Warehouse

Resposta da SUP Warehouse

13/04/2023

Thank you so much for the glowing review, Jesse!

We're happy to hear that you had a great experience with us.

We appreciate your recommendation and look forward to serving you again in the future.

Thanks again for choosing SUP Warehouse!

Best regards,
The SUP Warehouse Team

Resposta da SUP Warehouse

27/03/2023

Hi Sebastian,

Thank you for your short and sweet review!

We're happy to hear that you had a perfect experience with us at SUP-Warehouse.

We hope that you're enjoying your new paddleboard.

Best regards,
Team SUP-Warehouse