SuperCamps Opiniões 

62
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My son attended the supercamps & Chelsea football camp and had a great time. As a kid who plays a lot of football he loved what they did all week, varying activities/drills every day kept him fully in... Ver mais

Classificada 5 em 5 estrelas

My 10-year-old had a fantastic week on the SuperCamps Chelsea Football course at Penn & Tylers Green Football Club. The coaches were brilliant, really friendly, encouraging and engaging with the c... Ver mais

Classificada 5 em 5 estrelas

My son attended one of the Chelsea SuperCamps this summer and really enjoyed it. This was his first summer camp and I was slightly nervous as to whether he would enjoy it, however he loved his week an... Ver mais

Classificada 1 em 5 estrelas

Our son has attended SuperCamps at our local school before and it has been really great. This time for Oct half term it has been a disaster. Every day we pick him up to be greeted by a pile of charge... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Creche/infantário

Escrito pela empresa

Ofsted-registered provider of school holiday camps for children aged 4-12. Multi-Activity and specialist courses available at venues across the UK.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

62 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 85% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(62)

23 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I would not recommend Supercamps

I would not recommend Supercamps. Despite over the years discussing issues with head office several times my daughter was constantly removed from groups with her friends due to “ratio issues”. Despite me checking every time I drop her off (with yet another different camp manager) that she will be grouped with her friends the same thing happens. She’s small for her age and somehow is the only 6 yro that gets put into a younger group despite her requests to be with her friends. She’s a happy, chilled girl at school and has never cried due to any camp except for Supercamps.

22 de outubro de 2025
Opinião espontânea
logótipo da SuperCamps

Resposta da SuperCamps

Thank you for taking the time to share your feedback. We are very sorry to hear about your daughter’s experience and the distress this caused her, which is never what we want for any child attending our camps.

Following your initial communication with our head office team, we did speak directly with the camp staff involved. They confirmed that the Camp Manager discussed group placement with you on the morning of drop off and explained that while they would try to accommodate your request, they were unfortunately unable to move your daughter into the older group due to required staff to child ratios on the day. These ratios are in place to ensure the safety and wellbeing of all children in our care.

That said, we fully understand how important it is for children to feel comfortable, confident and settled, particularly when attending with friends. We are sorry that this situation resulted in your daughter feeling upset and that your expectations were not met despite previous discussions. We have reminded all staff of the importance of escalating these situations to head office immediately so we can review group allocations where possible and explore any flexibility in advance.

We truly regret that this experience has left you feeling dissatisfied and appreciate you raising your concerns with us. Your feedback has been shared internally to help us improve communication and consistency across our camps.

Once again, please accept our apologies for the inconvenience and upset caused.

Classificada 1 em 5 estrelas

Truly awful company

Truly awful company. Broke multiple employment laws. Worst people to work for. Do not send your children to be looked after by SuperCamps. Its a scam. Awful, vile company

7 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Out of control

The staff are very young and appear overwhelmed looking after so many children. It was a struggle getting my son to attend the camp, which was no surprise when it transpired that one of the other children was regularly biting him. It used to be good but I think they have change how they source their staff.

4 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointing experience with inexperienced staff

I wasn’t invited to leave a review by supercamps with Feefo so will write it here. Booked my 10 year old at St James Prep for just one day to see if he liked it. Was told very sternly at pickup there is an incident form to sign- my son had made an origami sword during art class. I later found out he had been encouraged by a staff member to make this, and to decorate it with blood, and later while he was playing innocently with it (not hurting or threatening any other children!) another staff member decided to reprimand him for making a weapon in front of the class and fill out an incident report. He came home very upset, and asking if there was something wrong with him, as he’d been made to feel there was. I complained and received no response via email. I spoke to the camp in person and they apologised and said they’d follow up with an email but never did.

Unfortunately I think the camp is essentially run by a group of very inexperienced kids who have no idea what they’re doing. The activities on offer also do not justify the inflated price. I would absolutely not recommend anyone sends their kids here, save your money and send them elsewhere!

5 de agosto de 2025
Opinião espontânea
logótipo da SuperCamps

Resposta da SuperCamps

Thank you for taking the time to share your feedback. We are sorry to hear that your experience at St James Prep did not meet your expectations, and we appreciate the chance to respond.

Following your conversation with our camp team, we looked into what had happened. While we encourage creativity in our arts & crafts sessions, we do not allow the making of knives or swords. On this occasion, an item was created that should not have been, and the Camp Manager acted quickly to remove it once they became aware.

We have also reminded the team about the importance of how activities and incidents are handled and communicated, to ensure our approach is always constructive and sensitive. We are sorry if this was not the experience you had on the day and if your son felt upset as a result.

We take all feedback seriously and remain committed to creating a safe, enjoyable environment for every child in our care. We are sorry this visit left you feeling disappointed and offer our sincere apologies.

Classificada 1 em 5 estrelas

Not particularly welcoming

We felt the camp treated children from the private school differently to those from other schools. As a result, we didn't feel the Kingshott camp was very welcoming. The manager visibly recoiled when we mentioned the school our children went to. Some of the younger staff were lovely and outside of management were a real credit. Ultimately this felt like a lot of money for our children not to have a lot of fun. We will not be returning.

20 de julho de 2025
Opinião espontânea
logótipo da SuperCamps

Resposta da SuperCamps

Thank you for taking the time to leave a review.
We're sorry to hear that your experience didn’t meet expectations. We’d really appreciate the opportunity to understand more and discuss your feedback in detail. Please feel free to contact our team at info@supercamps.co.uk or give us a call on 01235 467300 — we’d be happy to speak with you further.

Classificada 5 em 5 estrelas

Amazing!

I had a great time at super camps, I would recommend it for a holiday club. And every time I go it is AMAZING!

Imogen aged 9

18 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great camp

Both my children (5 & 7) LOVE coming here and hate it when I pick them up early; they always want to stay right up to the end! (they started going since they were 3y old). Cannot recommend SC highly enough.

2 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Both my son (8) and daughter (5) had a…

Both my son (8) and daughter (5) had a great time at SC in the Easter holidays. A marked improvement from last year especially for my son who loved the Zorbing and Lasertag. The talent show was a big hit for my daughter. Nice they combined year groups when there were less children.

18 de abril de 2023
Classificada 5 em 5 estrelas

Super camps is great!

My son is 5 years old and had a fab time at super camps over the Easter break. This is the third time he had been to the camp and loves it! They have great activities organised and they change daily. The staff are very friendly and professional. 5* from us!

18 de abril de 2023
Classificada 5 em 5 estrelas

My son loves Super Camps

My son loves Super Camps. The variety of activities during the day keeps him entertained and he always makes new friends.
Booking him into Super Camps is like booking him into having a little holiday. He always looks forward to going back, and counts the days until the next school break.

2 de abril de 2023
Classificada 5 em 5 estrelas

SuperCamps kept our son happy and engaged

Our 5 year old son always has a good time at SuperCamps! He loves the lego building, bouncy castles, and also the awards. :) The staff are friendly, great with kids. They took the time to really listen to him, which we greatly appreciate!

18 de abril de 2023
Classificada 5 em 5 estrelas

enjoying activities

My daughter enjoyed activities, meeting old and new friends from the camp, so we like to keep her there when we are not out for a family during half term or school holiday.

18 de abril de 2023
Classificada 5 em 5 estrelas

An excellent holiday provider

My 9 years old daughter always came back from WHGS Supercamps with a smile on her face and tons of stories to tell about her exciting day. She went there on her own and staff made sure she felt safe and included in activities.

18 de abril de 2023

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