Surepassdrivingschool Opiniões 

767
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Mark has been amazing !!! I put off driving for a few months as I was feeling very unsure about it but after a few lesson I began to feel more confident and at ease with driving. I had a great time le... Ver mais

Classificada 5 em 5 estrelas

I booked my course with will Berkley he was honest with me from day one..I had a short course with will I past 1st time with all the help he provided..if you want honest and reliable get yourself book... Ver mais

Classificada 5 em 5 estrelas

I’d just like to show my appreciation for Will Berkley after passing my driving test on my first attempt. I came to Will turn of the year after being dissatisfied with my previous instructor. With Wil... Ver mais

Classificada 5 em 5 estrelas

Mark Hawtin based in Northampton taught our daughter to drive and he was fantastic! From never driving to passing her test took just 4 months. Mark has taught her to be a confident, safe driver but a... Ver mais

Informações sobre a empresa

  1. Escola auto

Escrito pela empresa

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


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4,8

Excelente

TrustScore: 5 em 5

767 opiniões

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4,8

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(767)

122 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

SurePass Driving 10/10

Had a great experience learning to drive through surepass, the instructors I had really helped me with my confidence and understanding on how to drive which helped me to pass 1st time with Dan Wood

22 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Well done Dan wood

Well done Dan wood. For my 30 hour crash course. Passed with only 1 minor fault. Great teacher, friendly and highly recommended! - Gary

1 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

They take your money and do not provide the service!! AVOID



Reviews
Surepass Ltd

Reviews
Surepass Crash Courses

Google review summary
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4
3
2
1
3.0
(2)
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Nicola Woodham
I booked a crash course with sure pass and the only time the instructor managed to contact me first was when keith got allocated me and asked for the money in full. I did this and didnt hear from him again so I rang him as I was getting … More

Bastin Kanjirappally
11 reviews·1 photo
a year ago
Very Good training, Road Training is absolutely perfect. Instructor John is very Good Person. I am recommending Sure pass.

Reviews
Surepass Crash Courses

Google review summary
5
4
3
2
1
3.0
(2)
Reviews
Sort by
Most relevant
Newest
Highest
Lowest

Nicola Woodham
I booked a crash course with sure pass and the only time the instructor managed to contact me first was when keith got allocated me and asked for the money in full. I did this and didnt hear from him again so I rang him as I was getting … More

Bastin Kanjirappally
11 reviews·1 photo
a year ago
Very Good training, Road Training is absolutely perfect. Instructor John is very Good Person. I am recommending Sure pass.
Nicola Woodham
just now
New
I booked a crash course with sure pass and the only time the instructor managed to contact me first was when keith got allocated me and asked for the money in full. I did this and didnt hear from him again so I rang him as I was getting worried that my test was fast approaching and he told me that I slipped through the net and he would try and squeeze me in here and there!! I unfortunately got poorly and would not have felt safe to drive especially a first lesson in years so I contacted him to cancel albeit last minute. I had to cancel 2 lessons which he moaned about and told me that he was loosing money and I shouldn't cancel at this short notice etc etc!! Extremely unprofessional.
He then advised that i should cancel my test as he wouldn't be able to fit me in and he could rearrange my test for me which is what he did. Once again I didnt hear from him!! So I contacted the head office to ask for a refund and the next day he contacted me asked why I had a problem and he wanted to book lessons....at this point I had completely lost faith in him and in wanting him to teach me to drive as the only time he offered to give me lessons without being chased was when I asked for a refund!! so I said I just would like a refund and he told me that he won't give me a refund and he thought he was being more then fair with me. So I detailed what had happened in my messages back to him and each time he kept coming back with very unprofessional comments.
And the manager of sure pass Michelle Partington is an absolute disgrace in how she treats clients....when I rang again about getting a refund she laughed down the phone at me, was very degrading in all her comments towards me and she told me it was my problem as I should have been reminding him regularly and often that i was still there and wanted to be booked it. She also told me "it was a me problem"!!.

So I booked and paid over £1000 for 30 hours of driving lessons and a test and DID NOT even receive 1 lesson!!! And they wouldn't even refund me!

I did message keith and say I think it terrible what he did by taking my money and not providing the service I paid for! And i said I wonder how many people he has done this too and he messaged back saying he does this all the time!!

So keith Morgan takes your money and walks away so I would definitely avoid going through sure pass and I would definitely avoid using keith as an instructor.

1 de maio de 2025
Opinião espontânea
logótipo da Surepassdrivingschool

Resposta da Surepassdrivingschool

Hi Nicola,

Thank you for your feedback. Although it has been a few months since we last dealt with your refund request, I have reviewed the notes on your file.

As you mentioned, Keith had initially missed a call but was still able to get your hours booked in prior to your first test date. Unfortunately, you then had to cancel due to illness, which meant there wasn’t sufficient time to complete the lessons leading up to that test. Keith therefore agreed to move both your test and your hours.

In the lead up to your new test date, Keith attempted to contact you to arrange lessons. However, you advised that you were unable to confirm definite availability due to childcare commitments. When we spoke, you confirmed this was the case at the time.

As I explained, it is at the instructor’s discretion whether a refund is offered. On this occasion, Keith declined a refund as he was in a position to provide the lessons, but you were unable to take them.

I appreciate this may not be the outcome you were hoping for, but please be assured it was not intended to come across as placing blame on you personally. I apologise if that was how it felt.

I wish you the very best with your future lessons.

Kind regards,
Michelle Partington
Customer Service Manager

Classificada 5 em 5 estrelas

Driving in Corby/Kettering

Curtis was absolutely amazing, took me from not knowing a thing to teaching me how to drive in the space of a week. He is really kind and very calm, understanding and helpful and made me feel very at ease.
Nothing is ever too much trouble with him and I would truly recommend him to anyone learning to drive.
Can’t thank you enough Curtis, legend.

1 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My experience

Trish Bailey was the best driving instructor I could have ever asked for! She has a calming presence, a lovely personality and is a good teacher. Trish made me feel relaxed at all times. With Trish’s help I was able to pass my driving test with no minors! I would highly recommend.

30 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Driving instructor

Neil was an absolutely amazing driving instructor!! Was so patient with me all throught learning! He helped me so much more than just teaching me to drive! He taught me everything I need to know about my own car and helped me gain the confidence to pass my test! Thankyou for everything!

30 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Mark H the best!

I cannot recommend Mark Hawtin enough!
What an incredible teacher and person. After such terrible luck with driving instructors I finally found Mark. He’s patience and kindness is highly appreciated in such a stressful situation. As an anxious person he’s belief in me was super helpful and I truly don’t think I would have been able to do it without him. I can’t thank him enough for his support!

29 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Lack of confidence to passing first time!

Came to Anthony with lack of confidence and self doubt with my driving skills after previous instructors. Within the first lesson with him I knew he would be the right instructor for me. He was calm with his persona and actions, I felt comfortable within the first lesson with him and knew I could pass with his guidance. Every lesson I had with Anthony I gained more confidence. I can't thank Anthony enough for his teaching methods and patience he had with me. Passed first time.

(Newtown - Anthony Gant)

18 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Passed 1st time

I paid for 30 hours upfront with Surepass and was told an instructor would be in touch to book lessons. My instructor, Darrell called to book lessons in which was easily sorted. I was really nervous on my first lesson but was put at ease straight away. Darrell understood my learning style quickly and was able to explain things to ensure I understood (especially when it came to reverse bay parking!). Darrell was very patient and understanding - especially when I made the odd mistake. I made the most of my 30 hours by doing lots of test routes prior to my test and also had lots of practice using our family car with the L plates on. When it came to my test, I felt ready - I passed 1st time, with 2 minors at Atherton Test Centre. Big thanks to Darrell for all of his help, it really has changed my life and given me freedom!

3 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Legend! Calm, Confident and genuine nice bloke!

Having had a couple of fails on my test, and moving house into the middle of nowhere, i decided i had to find a new instructor and try something different. On recommendation from a friend I was put in touch with Mark Hawtin.
I will admit my ADHD makes me a little excitable and messes with my nerves - so effects how I drive, over a short period of intensive lessons Mark quickly identified area i needed to work on and helped me control my excitement and nerves!!
He was very calm and patient and I just wish i had found him before my previous attempts as i am sure i would have had a pink license well before now if i had!
Thanks Mark and Thank-you Surepass.

18 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Neill is an absolutely increadible…

Neill is an absolutely increadible driving instructor so kind and took me on after having bad luck with my old instructor, made sure i was settled and had me passing first time in three months!! Would reccomend him to the world! so supportive and constructive!

17 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ We would 100% recommend Mark…

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ We would 100% recommend Mark Hawtin from Surepass Northampton. My daughter was struggling with her previous instructor and really lacked in confidence, she has a test booked for June and was worried about test routes so we wanted make the change and get a local instructor who had the knowledge of the local area and help her on her way to her test.
On recommendation from former work colleague we contacted Mark, we are so pleased that we did! Mark took the time out to visit us at home and introduced himself ahead of her first lesson as he had sensed my daughter was nervous and this really helped put her mind at rest.
On her first lesson she came back beaming and over the moon with having found a kind, patient instructor who takes time to explain things, Mark 100% understands his student and builds a great rapport. Striking a great balance or serious learning yet making it such an enjoyable experience. Honestly the nerves have disappeared.
Mark makes her lesson time so much more practical learning which is enjoyable, relaxed and fun. I can’t believe the difference in her in such a short space of time.
Over the course of her first few weeks with Mark her confidence has rocketed and she actually enjoys and looks forward to her lessons.
She is really looking forward to June, getting on the road with her new found confidence as she believes she can do it now and she takes pride in her lessons knowing that you are always so proud of how far she has come.
The best instructor we know.
Thank you Mark!

9 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

just passed with scott waring

just passed with scott waring, amazing instructor and very patient, he’s taught me a lot, and took me on very last minute and got me ready for my test! much appreciated from him!!

3 de setembro de 2025
Opinião espontânea

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