Excellent service Excellent service Andreina was great with assisting us with our order. Quick to respond and keeping us updated on our order status. We are delighted with how our banner turned... Ver mais
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Leia as opiniões dos outros
Just wanted to say a massive thanks to Ben and the team. Extremely pleased with our Royal Marines Association Commando Shuffle gazebo. The printing is fantastic — sharp, professional and really mak... Ver mais
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Used before some years ago and were super price and quality. Used again for a gazebo top and still superb price and quality but after sending measurements and photos and repeatedly asking for a hexago... Ver mais
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Haven't even received our Gazebo yet but the service provided by the team more specifically Laura has been great from start to finish, sorting out quotes, prices, printing / artwork and everyth... Ver mais
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Informações sobre a empresa
- Construtor de gazebos
- também em
- Aluguer de tendas para eventos
- Fornecedor de equipamento industrial
- Fornecedor de produtos promocionais
Sobre Surf & Turf Instant Shelters
Escrito pela empresa
About Surf & Turf Instant Shelters
The UK’s trusted expert in pop up gazebos, custom event branding, and premium event accessories. With over 20 years of experience in delivering high-quality shelters and branded event products, we’ve become a leader in the industry, providing solutions that combine performance, style, and reliability.
Why Customers Trust Us
-
•
Decades of Experience
As a family-run business, we've refined our craft over two decades, mastering the design, manufacture, and delivery of custom shelters, gazebos, and event branding products. -
•
Comprehensive Product Range
Whether you need pop up gazebos, heavy-duty marquees, custom printed gazebos, or branded event assets like flags, banners, inflatables, table covers, and event tables & counters, we have you covered. -
•
Tailored & Branded to Your Needs
We understand no two events are the same. That’s why all our shelters and accessories can be customised with your logos, brand colours, or artwork to create a cohesive, eye-catching presence. -
•
Built for Performance & Durability
Our structures are designed for ease of setup and built to stand up to the elements. From robust frames and quality fabrics to tested anchoring systems, we engineer each product for both strength and longevity. -
•
End-to-End Support & Service
From initial enquiry, artwork support in our in-house design studio, to fast production and delivery, our dedicated team delivers exceptional service at every touchpoint. -
•
Trusted by Events, Organisations & Businesses
We work with clients across trade shows, festivals, markets, corporate promos, sports events, weddings, and more — helping them stand out and stay protected.
What Sets Us Apart
- • Expert Leadership - Surf & Turf are recognised in the events sector for innovation and reliability in pop up gazebos and custom event branding.
- • Quality First - Every product is crafted to exacting standards, ensuring you get performance that matches the visual impact.
- • Full Branding Capability - From printed tents to bespoke banners, flags, and accessories, we deliver one-stop, branded event solutions.
- • Fast & Reliable Delivery - We pride ourselves on efficient turnaround times, meaning your event prep doesn’t suffer delays.
- • Customer-Centric Approach - Your success is our success. From design advice to post-event support, we’re here for you.
Let Surf & Turf Instant Shelters be your go-to partner for all your event shelter and branding needs. Whether you're investing in a custom pop up gazebo or equipping a full event stand, we bring industry leading expertise, dependable products, and a passion for making your brand shine through.
Informações de contacto
Toolbank House, Lyncastle Way, Barleycastle Ln, Appleton Thorn,, WA4 4ST, Warrington, Reino Unido
- 01925 819608
- info@surfturf.co.uk
- surfturf.co.uk
4,7
Excelente
242 opiniões
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Great products
Great products, friendly and knowledgable staff, couldn’t ask for more!
1 de setembro de 2025
Opinião espontânea
Resposta da Surf & Turf Instant Shelters
Thank you Oliver, we're pleased you have had a good experience :)
7 day wait for 2-3 day dispatch!!
We ordered a gazebo for an event, date of event given to S&T ( event 7 days after placing order, with their 2-3 day turnover it should be on time) on phoning 6 days after order was placed and not received, I was told by Ben that it would be delivered the next day. The next day came & went and no gazebo! I phoned S&T to see where it was, only to be told it has just been despatched TODAY!!!
No good to me now, I needed it by tomorrow morning 6am!
Definitely NOT going to use them again and will notify NCASS of poor service.
Very poor customer service!
1 de novembro de 2025
Resposta da Surf & Turf Instant Shelters
Hi Peter, I would like to apologise profusely for where we fell short in terms of our service here. There was an error made by a member of our team, which delayed your order being shipped. Having looked over correspondence and listened in to your calls, we appreciate that this was a frustrating experience as a result of human error. We value your custom, and if you do give us the opportunity to work with you again, we will honour a discount of 15% on your next order. Thanks
Purchased again 3 times this year…
Purchased again 3 times this year (4gazebos +extra sheets )customers service has been good but the last purchase with in a couple of days ordering even before I received the 2 gazebo they offered 10% off across everything , but would not adjust my account or refund the 10% which would of amounted to a good few pounds so felt betrayed after being so loyal to them .
27 de outubro de 2025
Resposta da Surf & Turf Instant Shelters
Hi Stephen, I'm sorry to hear you were unhappy. As a small, family run business, and along with all other retailers, we offer a small number of offers throughout the year. Sadly, your order did not qualify for this offer (as stated in our terms) due to the payment option you chose during the purchase. However, in order to honour the discount for you & go above & beyond, we did offer to rescind the payment option you had chosen, and process the order for you including the discount. This suggestion was sent to you via email by my colleague Laura, but we did not receive a response. While we understand this may not be the outcome you had hoped for, we are bound by these procedures in certain instances.
Incredible helpful support staff…
Incredible helpful support staff for identifying the spares I needed.
22 de outubro de 2025
Resposta da Surf & Turf Instant Shelters
Hi Si
Thank you for your kind feedback. We’re delighted to hear that our team was able to assist you in finding the spares you needed. Providing helpful and efficient service is very important to us, and it’s wonderful to know this was reflected in your experience.
We truly appreciate your support and look forward to assisting you again in the future.
Canopro Elite roof canopy seems to last one summer use.
I Bought the Canopro Elite in June 2023, used it that summer. By June 2024, I had to buy a replacement Roof Canopy. Now I will have to buy a replacement roof canopy as the one I bought last year is now ripped, just like the one last year.
This item is not cheap and the delivery is another £25, So, it's reasonable to expect it to be of good quality (which it's clearly not).
15 de setembro de 2025
Opinião espontânea
Resposta da Surf & Turf Instant Shelters
Hi Samuel
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve experienced repeated issues with your canopy. Our products are designed and tested for durability when used as intended, and we haven’t had reports of this occurring under normal use.
While we always stand by the quality of our materials, accidental damage or improper handling can unfortunately lead to tearing. Our team would be more than happy to provide assistance and guidance on setup and storage options for your canopy to help prevent this in the future.
We do value your business and appreciate your understanding. If you’d like to discuss a replacement or further advice on setup, please reach out to us directly.
Excellent service
Excellent service. Packaged well, arrived safely and in good time. All good!
18 de outubro de 2025
Resposta da Surf & Turf Instant Shelters
Thank you for your kind review! We're so pleased to hear that your order arrived safely and on time. We appreciate your support and for being part of the Surf & Turf community!
Simple to order parts at reasonable…
Simple to order parts at reasonable cost with prompt delivery, excellent customer service. I would recommend them to anyone wanting a quality product and outstanding after sales support.
17 de outubro de 2025
Resposta da Surf & Turf Instant Shelters
Thank you so much for your review! We're delighted to hear that you’re happy with our service and speed of replacement parts. Your recommendation really means a lot to us! 😊
Fantastic quality product & customer service. Good value for money.
It's not often I feel I can give five stars for customer service that is above and beyond but Ben & The team at Surf & Turf made me feel valued and that changed to my bespoke shelter we’re not a problem as we worked through the design process. The Gazebo was viewed as a success by my customers who visited the show and it certainly stood out amoungst the other Gazebos in the immediate vacinity. Would highly recommend this company and the quality of their Robusta Custom Canopy.
18 de outubro de 2025
Opinião espontânea
Resposta da Surf & Turf Instant Shelters
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience working with Ben and the team. It’s great to know your Gazebo stood out and impressed your customers at the show, that’s exactly what we aim for! We really appreciate your recommendation and your kind words and we look forward to working with you again on future projects!
Resposta da Surf & Turf Instant Shelters
Thank you so much for your loyalty and kind words! We truly appreciate your continued trust and support. Thank you for being part of the Surf & Turf community!
Great Service
Good product selection with fast delivery. Will definitely use again.
12 de outubro de 2025
Resposta da Surf & Turf Instant Shelters
Thank you so much for your kind feedback! We're thrilled to hear you were happy with our product selection and delivery speed. We appreciate your support and look forward to working with you again!
What I liked most was the…
What I liked most was the communication,they replied to me straight away.The fault I had was immediately rectified by them.
3 de outubro de 2025
Resposta da Surf & Turf Instant Shelters
Thank you very much for your review, excellent communication is our aim so its great to know you were pleased with us!
Resposta da Surf & Turf Instant Shelters
Thank you so much for your review, so glad you love our products and service!
Fabulous company with customer service…
Fabulous company with customer service of the highest level. Sorted minor issues out with no hesitation and can’t recommend the company enough
2 de outubro de 2025
Opinião espontânea
Resposta da Surf & Turf Instant Shelters
Thank you so much for your review! We're delighted to hear that you’re happy with our service and that any issues were resolved quickly. Your recommendation means a lot to us! 😊
Great company with excellent products
Great company with excellent products, customer service and aftercare. Bought a gazebo online which was simple, needed to speak with someone who was really helpful. Quick delivery with great communication. Later added to our gazebo with a valance wrap, again helpful assistance and a great product. Lastly had an after sales concern which was positively dealt with within 48 hours. Happy to recommend Surf & Turf and will definitely buy from them again.
16 de setembro de 2025
Opinião espontânea
Resposta da Surf & Turf Instant Shelters
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you found our products and customer service helpful on both occasions. Your recommendation means a great deal to us - thank you for being part of the Surf & Turf community!
Great advice and great customer service
9 de setembro de 2025
Resposta da Surf & Turf Instant Shelters
Thank you for your kind words! We’re so glad our advice and service were helpful. We really appreciate your support and for being part of the Surf & Turf community!
Excellent customer service
The quality of the elite shelter is fantastic. Had a problem with one of the water bags but they rectified it immediately. Terrific customer service. Highly recommended.
11 de setembro de 2025
Opinião espontânea
Resposta da Surf & Turf Instant Shelters
Thank you so much for your review. We're so glad you're happy with our products and service! We appreciate your support and look forward to working with you again!
The customer service is second to non
The customer service is second to non. Always looking on the positive to resolve matters. Always treating with respect and understanding. Always looking for solutions to make something work and always acting with customer best interests with excellent timely correspondence.
4 de julho de 2025
Resposta da Surf & Turf Instant Shelters
Thank you so much for your kind words! We're very grateful for your feedback! We look forward to working together again soon!
Amazing service!!
Amazing service!!! I've used Surf and Turf since we began the business and they are faultless and so friendly. A++++++
8 de setembro de 2025
Resposta da Surf & Turf Instant Shelters
Thank you so much for this wonderful feedback! We love working with you, long may it continue!
Amazing customer service!
Amazing customer service!
I mistakenly ordered the heavier Elite gazebo, which turned out to be far too heavy to handle alone. Even though the order had already been invoiced and prepared for shipping, the team kindly stopped the delivery, changed it to the Lite model, and refunded me the difference—without me even asking.
Everything was sorted in just three days! Professional, reliable, and very kind staff.
Special thanks to Laura for her prompt support.
Highly recommended!
26 de agosto de 2025
Resposta da Surf & Turf Instant Shelters
Thank you very much for your great feedback, we really appreciate it! So glad we were able to rectify everything for you with no issues!
Great experience!
Brilliant product and great communication. Could not recommend more!
16 de agosto de 2025
Opinião espontânea
Resposta da Surf & Turf Instant Shelters
Thank you so much for the kind words! We're thrilled you’re happy with the product and service — your support means a lot!
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