Susan Michael Opiniões 

I strongly recommend that prospective customers DO NOT buy from Susan & Michael.

I ordered an FC3 Muse bag in espresso. That is not what I received.

What arrived was a completely different, extremely poor-quality bag, labelled in Chinese and carrying a NoroNoro tag inside. I contacted Susan & Michael immediately, explained that they had supplied the wrong product and provided the photographic evidence they requested.

Then the games began.

After sending the photographs, I waited five days for their “fulfilment team” to investigate. Their eventual solution was extraordinary: I could pay approximately $30–$40 myself to return their wrongly supplied product internationally, with a refund only after it eventually arrived and passed their inspection, or I could keep an item I had never ordered and receive a 10% refund.

I refused.

The offer then became 15%.

I refused again and made it completely clear that this was not buyer's remorse and not a product that merely “didn't meet my expectations”. THEY HAD NOT SENT ME THE PRODUCT I ORDERED.

The offer then became 20%.

I refused again.

Eventually it became 25%.

At every stage they continued refusing to provide prepaid return postage.

Think about that for a moment. Instead of simply correcting their mistake — refunding me and paying to recover the unwanted item they had supplied — I received a succession of increasingly desperate partial-refund offers apparently designed to persuade me to keep a cheap product I DID NOT ORDER.

To me, this felt like a bait-and-switch followed by an attempt to make the customer absorb the cost of putting it right.

What makes this particularly galling is that Susan & Michael prominently advertise a “30-DAY MONEY-BACK GUARANTEE” on their website. My experience of that supposed peace of mind was very different.

I gave them repeated opportunities to resolve this reasonably. I even told them that I was perfectly happy for them to have their bag back — they simply needed to provide the return postage because the incorrect item was their mistake, not mine.

They still refused.

I have therefore now initiated a chargeback through Barclays and supplied the evidence of what was ordered, what was received and the correspondence with Susan & Michael.

The customer service throughout has been infuriating: generic apologies, repeated reframing of the issue as the product “not meeting expectations”, and partial-refund offers increasing from 10% → 15% → 20% → 25%, rather than simply taking responsibility for supplying the wrong goods.

This is one of the worst online retail experiences I have had.

My advice is very simple:

DO NOT BUY FROM SUSAN & MICHAEL WITHOUT FIRST READING THE INDEPENDENT REVIEWS.

Ignore the polished photographs and reassuring language on the website and research the company independently before giving them your money.

I dearly wish I had.

MISLEADING PRODUCTS AND A TERRIBLE CUSTOMER EXPERIENCE
AVOID THIS COMPANY.
I ordered items from Susan & Michael because they were advertised as being made from cotton and linen. What I received was 100% synthetic material.
The products were simply not what was advertised.
When I contacted the company about this, instead of immediately taking responsibility, they behaved as though they had no idea what I was talking about and asked me to send photographs of the products and their labels.
I provided exactly what they requested.
Only afterwards was I told that returning the items would cost more than the products themselves and that I would have to pay the return shipping.
So, in my experience, the customer is left paying for products that do not match the description and then potentially paying even more to return them.
I was also extremely concerned to discover that the company is not actually based in England, despite the impression I had when making the purchase.
This has been one of the most disappointing and frustrating online shopping experiences I have had. The difference between what was advertised and what was actually delivered is unacceptable.
Do not rely simply on the attractive advertising or the description of the materials. Check the company’s location, fabric composition and return conditions very carefully before spending your money.
I am leaving this review because I do not want other customers to be misled in the same way I was.swp

Terrible quality, pair of shoes arrives broken, and unresponsive customer service.

I agree with the previous reviews on Susan and Michael. I ordered their Rosemarie dress as it showed up on Pinterest. They said they were based in Amsterdam so to expect delivery in a few weeks. I eagerly awaited the dress which looked beautiful in the pictures. When the item was shipped, I knew immediately that something was terribly wrong, it was a very small plastic bag and inside was another zip lock bag which contained the dress. It looked NOTHING like the dress in the pictures. It was made of flimsy, cheap, see through fabric and was way too small, not that I would wear such trash even if it fit. I reached out and they asked for photos or a video of the dress which I provided. They wanted me to spend 30-40 dollars to return it with the threat that “ items have been lost and if this happens, I will not get a refund” I have already wasted seventy dollars on a piece of trash, so I won’t be wasting more of my hard earned money on this. They also offered to refund 15% of the cost and keep the dress. The reviews on their website are clearly false as I was unable to post a review there which is why I am posting here. I wish I had seen these reviews before I was scammed. It feels like a bad joke but there is nothing funny about being scammed

I received my dress a month after ordering, and it was way too small, and pink instead of beige, very cheaply made and I threw it in the trash. I should have read the reviews first & BELIEVED them!!! Save yourself the aggravation and don't purchase

I order sandals and could swear I ordered gold, but their order confirmation says black and that's what arrived. I didn't even open them and immediately contacted them. Even though their website says "30 Day Money Back Guarantee," they told me that I either had to pay an 80% shipping fee or accept a 15% credit. I'll never order anything from them again.

STAY AWAY - item was nothing like the picture!

I would rate them a Zero if possible.
I ordered a "Cotton Linen 3-piece Bohemian Set". It arrived in 2 weeks after shipping from Georia, USA. All 3 pieces were 100% POLYESTER plus there was a pen mark on the beat of the jacket. Upon reporting this I was fed some BS about having to return the items to China for the potential of a full refund but that it could get lost or could fail inspection and I could get nothing refunded. I knew it would fail inspection bc of the pen mark on the jacket! So it felt like a total set up. When I asked why I was shipping it to China when it was mailed from Georgia, I was told that they are a3-third pay shipping company! So just use Amazon! I asked them why they hadn't changed the p product description knowing that the clothes were 100% petroleum based fabric when it stayed that they were "Cotton Linen 3- piece Bohemian set" and I was told that my concern was passed on. I was only offered a 25% refund after all of this. PLEASE DO NOT USE THIS COMPANY!!!

Absolutely awful awful service. Spent 200$ on pair of shoes and pair was delivered wrong size and very cheap looking. Not same as picture.
So sad how retailers are taking advantage of our money during this time!!!! Very hard

Warning! Read the returns policy. You can’t return items without paying a high price. They offer you 15% back only. Poor quality clothes fit for the recycle bin. Beware please, the the policy before you buy. I’ve been left well out of pocket.

I paid $90NZD for what appeared to be in the photo they displayed, a very nice, good quality pair of shoes.

They were anything but.

When the shoes arrived I was extremely disappointed. They were very poor quality, the stitching was uneven and they were nothing like what they advertised.

They appear to be rogue traders, advertising quality product but delivering cheap, poorly made items.

A complete rip off. Do not buy from this business, you'll be sorely disappointed.

I am still awaiting a refund.

Horrendous.

Absolutely devastated. Was so looking forward to receiving the dress I had selected and when it arrived it was nothing like what is show. This company should be ashamed. Will not fall for it again. Disgusting.

My experience is similar to the other recent reviews. They are based in China, not the Netherlands, Items were TOTALLY the wrong size!!!! I bought 5 items, none of them fit, WAY OFF in sizing and quality (except one item was good quality). For me to ship back with "unlikely we will receive the item, and will not reimburse if we do not receive" tells me even if they got the items they can say they did not, so no refund to me...so I did not spend the $80 to ship it back. They did reimburse me some of the $, but I loose, they have my $, a profitable venture for them.

I ordered a pair of shoes in Size 7 and they sent a size 5 - after nearly 3 weeks of waiting.

First I get a response, just like a similar company, offering me options including paying for postage in order for them to send me a replacement. Now they have asked me to return the shoes at my own expense. Why should I pay to rectify a mistake that they made?

Their conflicting messages makes them suspicious because they could claim that they never received the item.

if I could give negative numbers, I would. I bought the Audrina Dress which is noted to be crafted from a soft viscose-polyester blend, hand wash only, and the description noted it was a "romantic, free-flowing silhouette...while layered ruffle details at the sleeves and hem add soft movement and feminine charm.

Absolute hogwash. It's completely polyester, it feels icky, there are no ruffles at the hem, it does not look anything like the picture and it's made in china even though the "boutique" has an address in the netherlands.

This business is fraudulent - please don't purchase anything from their website!
They take your money and don't deliver the ordered products.
I provided my correct mailing address details and they noted different details.
The shoes were then allegedly with an unknow courier company, who I was unable to connect with.

Susan Michael will not refund me! I am so upset and will never purchase from them again!

Don't use this company
I have ordered "elegant jumpsuit for a wedding "for £50 pounds and I have received cheap poor quality material. I wouldn't pay £10 pounds for it
I wish I have read any reviews before I bought it

Very poor quality. Asking $30 to return a swimsuit . Do not buy from this company.

Do not use this company - returns are to a dodgy address in China. The item i recieved did not look like the photo - its cheap, shiny material. The make returning expensive and difficult, and its likely to cost you more than the item.

Horrible shipping times 9 day to create the shipping label .
Bad costumer service