Svibe Opiniões 11

Great customer support communication

If I could give it 0 stars I would. Waiting for my order since 1st May. Had one update to say they had loads of orders. One AI response to an email then no replies to my last two. Great ads and marketing but do not buy from them. You won’t get anything. I’m now going through my credit card to get the money back.

I placed an order on April 17th. I then sent an email to svibe and requested a status on May 12. I received an AI message that read it typically takes 8-15 days to process and o would receive a confirmation email. I replied that it has been 25 days and the AI message stated a real person would be in touch with me once they have found out more information. It is now the 21st of May and my 2 emails since the 12th have gone in answered, including a request for a refund.

Scam site. Should be taken down. They don't send products out then don't respond properly when requesting refund. Also remove negative comments from their socials instantly. Which isn't trust worthy. Such a shame lovehoney stock them as I thought that made them more reputable.

What a load of crap. This company took my money and it has been more than 20 days some I have placed the order and I still have not received the product or my money back. Do not buy anything from them.

Wildly unprofessional. Takes your money and does not ship your product. Only offers email contact and only an AI response. STAY AWAY

Still haven't received the order . It's been weeks . Update it's now May 22nd and Still haven't received it .

Scam weeks on order and only ai email response.

I’d give zero stars if that was an option. Product won’t take a charge. I’ve been trying to deal with customer service for two weeks now. They’re giving me the runaround via email and they don’t really have customer service by phone. Absolute garbage, would not recommend.

Delayed my shipment and then cancel my package after I asked for the status.

Happy to take your time but then wont respond, very disappointing.