Really good customer service. My original order failed to be delivered, but a replacement was sent out with an alternative courier without delay. Very pleased with my cast iron roaster tray now that i... Ver mais
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Leia as opiniões dos outros
I was trying to source a kettle filter for my Swan retro kettle. Swansupoort (juliia) has been so helpful and explained she would try to find me one. Kept me informed when she had found one and afte... Ver mais
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Absolutely appalled by entire service - AVOID. Ordered a kettle and toaster pair and they incorrectly sent me two toasters. Have been trying to sort it out and get the correct item dispatched, howeve... Ver mais
I have just made 2 further purchases from Swan this week which arrived quickly. i also contacted them to see if I could purchase a spare part for another item I already have which was not on the spar... Ver mais
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Informações sobre a empresa
Escrito pela empresa
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Informações de contacto
PO Box 3117, ST4 9GD, Stoke on Trent, Reino Unido
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Excelente
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Had a swan electric cooker and worst…
Had a swan electric cooker and worst experience as doesn't cook food properly, bout ur old and already have had it repaired due to issues.
Wouldn't ever go with another one again.
Gets hot quickly but doesn't cook food in middle burns it around edges.
25 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Jessie,
Thank you for your feedback.
We’re sorry to hear about your experience and appreciate you taking the time to leave a review.
We were unable to locate any contact details from your review to follow up directly, and when we reached out to request further information, we unfortunately did not receive a response. This meant we were unable to investigate your concerns or offer support in this instance.
We would also like to clarify that we do not manufacture electric cookers, and therefore this product would not be one of ours. We would recommend contacting the relevant manufacturer directly, as they will be best placed to assist you further.
We would always encourage customers to contact us directly so we can help ensure any issues are directed to the correct support team as quickly as possible.
Kind Regards,
Tanya - Customer Service Operations Manager
I had an issue with my Alexa controlled…
I had an issue with my Alexa controlled Kettle which had just fallen out of the 2 year warranty by a matter of days! Joseph at customer services was extremely helpful and sorted my issue out for me very quickly!
24 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Darren,
Thank you for your 5-star review!
We’re sorry to hear you experienced an issue with your Alexa Controlled Kettle, especially just outside of the warranty period, but we’re delighted that Joseph was able to assist and resolve the matter so quickly for you.
Kind Regards,
Tanya - Customer Service Operations Manager
Had to ring about faulty product Sara…
Had to ring about faulty product Sara was brilliant & very helpful she kept me informed of everything that was happening I am getting a replacement product at no extra Sara is a credit to your company
22 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Isobel,
Thank you for your 5-star review!
We’re sorry to hear about the fault with your product, but we’re delighted that Sara was able to provide such helpful support and keep you informed throughout the process. It’s great to know your replacement has been arranged smoothly, and we’ll be sure to pass on your kind comments.
Kind Regards,
Tanya - Customer Service Operations Manager
Nordic slow cooker
I recently purchased a Nordic slow cooker, beautiful white and no frills just perfect and simple. Unfortunately the lid smashed and broke. I was gutted because I loved it. I got in touch with their customer service team and a young lady called Ezmie helped me. She couldn’t be any nicer and helpful. A credit to Swan team. Thank you so much.
22 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Vivien,
Thank you for your 5-star review!
We’re delighted to hear how much you love your Nordic slow cooker, and we’re sorry to hear about the lid breaking. It’s wonderful to know that Ezmie was able to help and provide such friendly and helpful support. We’ll be sure to pass on your lovely comments.
Kind Regards,
Tanya - Customer Service Operations Manager
Had problems registering warranty
Had problems registering warranty on line. Customer service (Diane) was brilliant. She also had similar problems with the on line registration process but was able to process the request manually.
22 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Ian,
Thank you for your 5-star review!
We’re sorry to hear you experienced difficulties with the online warranty registration process, but we’re delighted that Diane was able to assist and process your registration manually. It’s great to know she provided brilliant support.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent and helpful customer care.
The lid to my Teasmade teapot broke and the team sent me a replacement within a couple of days. Excellent and most helpful customer care.
21 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Valerie,
Thank you for your 5-star review!
We’re sorry to hear about the issue with your Teasmade Teapot lid, but we’re delighted that our team was able to arrange a replacement for you so quickly. It’s wonderful to know you were pleased with the helpful service you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Superb customer service
I contacted Chioma at Swan to discuss possibility of replacing a filter for my vacuum cleaner. What a charming productive exchange we had- resulting in the swift delivery of a replacement. Being able to discuss my query was ace customer service brilliant 10/10 Thank you
3 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Geraldine,
Thank you for your 5-star review!
We’re delighted to hear that Chioma was able to assist with your vacuum cleaner filter enquiry and provide such a positive experience. It’s wonderful to know your replacement was delivered swiftly and that you were pleased with the service you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Disappointed
No microwave delivered and as yet no refund.
Unable to contact Swan via telephone. And additionally only receive one line email correspondence every 24 hours, where I respond, which then takes another 24 hours for a response.
Now extremley fed up with the toing and froing and lack of direct communication.
Update - Following this review and a chargeback request through the payment provider, I received a full refund from Swan which I thanked them for, it's just a shame that I had to resort to those channels to gain a positive outcome. Nontheless it has now been resolved.
6 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Denise,
Thank you for your feedback.
We’re very sorry to hear about the frustration caused by this experience and understand how disappointing it must have been not to receive your microwave as expected.
We also appreciate your comments regarding communication. While we always aim to respond to customer enquiries within 24 hours, we understand that when you are waiting for an update on an order or refund, this can still feel too long and lead to unnecessary frustration. We’re sorry that our level of communication did not meet your expectations on this occasion.
We’re pleased that the matter has now been resolved and that your full refund has been processed, although we regret that it took longer than it should have to reach that outcome.
Your feedback has been shared with the relevant teams as we continue to review and improve both our service and communication processes.
Kind Regards,
Tanya - Customer Service Operations Manager
Really great customer service
Really great customer service - my problem was rectified immediately. Thank you!
17 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Vickie,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team were able to rectify your issue immediately and provide you with great service. Your kind feedback is greatly appreciated.
Kind Regards,
Tanya - Customer Service Operations Manager
Dispatch very slow but immediate customer service
Dispatch very slow but immediate response from customer service when chased and kept up to date thereafter, thank you Holly
18 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Mrs Johnson,
Thank you for your review!
We’re sorry to hear that dispatch was slower than expected, but we’re pleased that Holly was able to respond promptly when contacted and keep you updated throughout. We really appreciate your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Very happy customer
Great customer service from Emzie, Zoe & Sara today problem solved in less than 24hours. New appliance on way. Thank you
16 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Norma,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie, Zoe, and Sara provided great service and were able to resolve your issue in less than 24 hours. It’s wonderful to know your new appliance is already on the way.
Kind Regards,
Tanya - Customer Service Operations Manager
Air Fryer conked out
I was so upset when my beloved air fryer (which I used every day) conked out so that evening I contacted Swan via their contact form and the next morning I was contacted by Allison who was so kind and helped me immediately. I supplied all the relevant documents and was delighted to learn that Allison would arrange for a brand new air fryer to be sent to me. Excellent customer service and Allison is a credit to Swan. Thank you everyone.
12 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi,
Thank you for your 5-star review!
We’re sorry to hear your air fryer stopped working, especially one you used every day, but we’re delighted that Allison was able to assist you so quickly and arrange a replacement. It’s wonderful to hear that her kindness and support made such a positive difference.
We really appreciate your lovely feedback and your continued support.
Kind Regards,
Tanya - Customer Service Operations Manager
Swan Dirtmaster Carpet Cleaner Very…
Swan Dirtmaster Carpet Cleaner Very poor quality, not used often in a few years and is no longer doing its job and outside of its warranty so lost out on money. Just replied to say to buy another one, brilliant
16 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Chloe,
Thank you for your feedback.
We’re sorry to hear that you have been disappointed with your Swan Dirtmaster Carpet Cleaner and understand your frustration.
Following your review, our team contacted you directly to see how we could help. As the product is outside of its warranty period, we were unfortunately unable to offer a refund. However, we did offer both a replacement option and a discounted alternative as gestures of goodwill.
We understand that these options were not suitable for you, and we respect your decision. While we are sorry we have been unable to reach the outcome you were hoping for, we can assure you that we did try to provide the support available to us in these circumstances.
Kind Regards,
Tanya - Customer Service Operations Manager
Very poor customer service
Very poor customer service. I ordered a kettle for next day delivery. It didn't come and I had no email updates. I couldn't find a number to call so emailed and was told I would be refunded a pound as a 'gesture', with no indication of delivery time. I asked to cancel the order and for a refund and they told me they could only send a return label, leaving me £4.99 worse off for the experience of dealing with Swan. I asked about the complaints procedure and was fobbed off. I will avoid in future.
15 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Trudie,
Thank you for your feedback.
We’re very sorry to hear that your experience did not meet expectations. We appreciate how disappointing it is when an order does not arrive as anticipated, particularly when a faster delivery option has been selected.
Your order was placed after the cut-off time for next day delivery, meaning the expected delivery date moved to the following working day. As a gesture of goodwill, we refunded the £1.00 difference between next day and standard delivery. When you then contacted us to cancel, the order had already been dispatched, so we were unable to stop it in transit. In these circumstances, we offered a prepaid returns label so the item could be returned for a full refund once received back.
We’re sorry for any frustration caused by the communication around this and for any disappointment with the service you received. Your comments have been noted and will be reviewed internally as we are always looking to improve our customer experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Great service
Great, Diane was really helpful and it was so good to actually talk to a person ! Great service!
16 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Karen,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so helpful and that you appreciated being able to speak with someone directly. It’s wonderful to know you received great service.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic customer service from Kai…
Fantastic customer service from Kai when my microwave went wrong. From my first contact with customer service to receiving a replacement unit, it took less than a week! Thank you ☺️.
13 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Clare,
Thank you for your 5-star review!
We’re sorry to hear your microwave developed an issue, but we’re delighted that Kai was able to provide fantastic service and arrange a replacement so quickly. It’s wonderful to know the whole process was smooth from start to finish.
Kind Regards,
Tanya - Customer Service Operations Manager
Swan Fan
Bought a Swan fast as expected had an issue with delivery that was swiftly resolved by customer service team.
10 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Davina,
Thank you for your 5-star review!
We’re delighted to hear that, although there was an issue with delivery, our customer service team was able to resolve it swiftly for you. It’s great to know you were happy with the service you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane sorted out my replacement fan…
Diane sorted out my replacement fan efficiently. My thanks and appreciation for the swift replies.
13 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Maria,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to arrange your replacement fan efficiently and provide swift responses throughout. Your thanks and appreciation mean a lot to us.
Kind Regards,
Tanya - Customer Service Operations Manager
Limescale filter broke within warranty…
Limescale filter broke within warranty and Swan replaced kettle with no fuss.
13 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Mike,
Thank you for your 5-star review!
We’re sorry to hear about the issue with your kettle’s limescale filter, but we’re pleased we were able to arrange a replacement for you quickly and without any fuss. It’s great to know you were happy with the service you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane customer services
Emailed swan about my vacume not charging and damaged, the customer service team emailed back very promptly and very clear and understanding, they have quickly dealt with the issue well done Swan
2 de abril de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Catt,
Thank you for your 5-star review!
We’re sorry to hear about the issue with your vacuum, but we’re delighted that our customer service team responded promptly and provided clear and understanding support. It’s great to know the matter was resolved quickly for you.
Kind Regards,
Tanya - Customer Service Operations Manager
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