I have a swan Nordic air cooler and my remote control stopped working, I contacted swan and spoke to a lovely kind lady by the name of Diane she told me she would contact the warehouse but couldn’t... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Really good customer service. My original order failed to be delivered, but a replacement was sent out with an alternative courier without delay. Very pleased with my cast iron roaster tray now that i... Ver mais
A empresa respondeu
This washing machine is great because my eye sight is not so good big display and a nice little tune to let you no it's finished it's the 9k 1400 spin really happy
A empresa respondeu
Bought a new evaporator fan from Swan and it was great at first, however within weeks the evaporator stopped feeding water around for no reason. Contacted customer services who told me to cut the powe... Ver mais
Informações sobre a empresa
Escrito pela empresa
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Informações de contacto
PO Box 3117, ST4 9GD, Stoke on Trent, Reino Unido
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Excelente
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service couldn't have been any…
Customer service couldn't have been any better would 100% recommend swan problem solved and dealt with quickly very happy customer
26 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Hayley,
We're glad to hear that your enquiry was dealt with promptly. Thank you for taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service - thank you.
Spoke to customer service as part of my appliance had broken. I didn’t expect to hear from anyone for a few days but within hours I had received a response from Tracy who arranged a replacement to be sent out. Great customer service - thank you.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hello KiB
Thanks for taking the time to leave your valuable comments about the great customer service you received from Tracy in our Customer Services Team here at Swan.
Tracy who helped with your enquiry was delighted to read your kind words.
Keith - Group Customer Services Manager
Great customer service
Great customer service from Courtney after the dirty water tank on my crossover mop cracked. I couldn't find a replacement online so she tracked one down for me and sent it within a couple of days .
20 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hello Louise
Thanks for taking the time to leave your wonderful Trustpilot review.
At Swan our customers feedback is so important to us.
I was delighted to read how Courtney from our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Problem product - sorted swiftly
Customer services (Allison) responded in a polite, professional and friendly manner.
Solved the problem swiftly and efficiently.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Peter
Thanks for taking the time to leave your valuable Trustpilot review.
I was delighted to read how your recent enquiry was handled swiftly and efficiently by Allison from our Team.
Keith - Group Customer Services Manager
I had trouble with my wonderful Tall…
I had trouble with my wonderful Tall Retro Fridge and had great help from Diane on the phone
24 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Caroline
It was so pleasing to read how your recent enquiry was handled by Diane from our Team here at Swan.
Best wishes
Keith - Group Customer Services Manager
Customer Services
Customer Services have been very helpful with arranging a replacement air fryer as mine developed a fault after 2 months.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hello Lynne
Many thanks for taking the time to leave your wonderful comments.
Here at Swan we understand on rare occasions items may fail and when this does occur we always act quickly to help our customers.
I was delighted to read how our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Quick response to my email.
Quick response to my email asking for an instruction booklet (email download sent), very pleasant reply from Tracy and the booklet is very helpful! :)
23 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Nicky
Thanks for your wonderful comments about Tracy from our Customer Services Team here at Swan.
Keith - Group Customer Services Manager
INTERROGATED!!! After my slow cooker going missing I…
After my slow cooker going missing I felt totally interrogated and was even advised by Chioma (custmer service executive!) that there may be a fraud AND police investigation (yes I do have the email to verify this) even though swan probably know they are using the worst courier company EVER!.....EVRI at their best! I have been left to feel like a criminal and needless to say I won't be using this company again!.....
also their site does not allow you to agree to the terms and conditions when leaving negative feedback.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Dear Georgie
Many thanks for your Trustpilot review.
At Swan our customers comments and feedback are always welcomed as they allow us to review and wherever required improve upon the products and services we offer.
Customer feedback also allow us to provide a balanced and accurate response to the original comments left - something which Trustpilot encourage us to do.
I was sorry to learn of the rare issue with your delivery - our courier partners work extremely hard to ensure our customers receive their parcels on time - on occasions a parcel may go astray.
When this does occur, especially when the tracking indicates the parcel has been delivered, we treat this with the utmost importance and we do have to obtain certain information to support.
I was sorry to read you felt interrogated whilst we endeavoured to obtain the information.
I was pleased to learn you have completed our Denial of Receipt form and your order has been refunded to conclude your enquiry.
Regards
Keith - Group Customer Services Manager
I had a reply to my request within a…
I had a reply to my request within a couple of hours! Excellent!
20 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hello Debbie
Thanks for taking the time to leave your 5 star Trustpilot review.
At Swan our customers comments and feedback are very important to us and I was delighted to read about the quick response to your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
Awesone
Got the 2 in 1 crossover direct from swan . Start with the cons as theres not many.
1. You use the dreaded evri as couriers . Paid for next day delivery but you know with evri its not happening.(turned up a day late) but credit to swan they refunded the next day delivery charge so thank you for that ...thats it with the cons
Pros.
1. This things amazing . Like a robot on wheels.tells you whats happening.speaks to you. Its like an ai manual.
2.my living room floor and hall floors sparkling clean.
3. For under 200 quid this is a must by if you have a home with any sort of wood or lino flooring . .
Thanks swan
20 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hello Still Waiting
Thanks for taking the time to leave your 5 star Trustpilot review.
Here at Swan our customers feedback is always welcomed as it allows us to review and wherever required improve upon the products and services we offer.
I was delighted to read your valued comments about your 2 in 1 Crossover Vacuum.
Keith - Group Customer Services Manager
Had a small problem but can’t believe…
Had a small problem but can’t believe how quickly it was sorted by Allison, Holly and the customer service team, fantastic response and service , well done and thank you very much 🙌
19 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hello Michael
Thanks for your 5 star Trustpilot review.
Here at Swan we believe the service we offer to our customers is different to that of other organisations and I was so pleased to read about the speedy service you recently received from both Holly and Allison.
Kind regards
Keith - Group Customer Services Manager
I spoke to Allison @ Sean just to say…
I spoke to Allison @ Sean just to say my toaster wasn’t working very well.I didn’t expect anything I just thought it would help them to know. She was lovely and is actually sending me a new one which I didn’t expect
5 star customer service
17 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hello Marcelle
Many thanks for taking the time to leave your 5 star Trustpilot review about the service you recently received from Allison in our Customer Services Team.
Best wishes
Keith - Group Customer Services Manager
An efficient and friendly service
An efficient and friendly service, special thanks to Holly and Diane who made the process painless, responding promptly to my queries, excellent customer service.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hello Jenny
It was wonderful to read your Trustpilot review about the efficient and friendly service you received from Swan.
Diane who helped with your enquiry is a real star when it comes to looking after our customers and their enquiries.
Best wishes
Keith - Group Customer Services Manager
Great customer service
I bought an espresso machine and cracked the milk tank. I couldn’t find a replacement on their website or any other, so contacted SWAN via email, asking if they would be able to help. Tracy got back to me the next day and she sorted me out with one as a goodwill gesture. Fantastic customer service and I’m so happy to have got the replacement.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hello Kelly
Many thanks for your 5 star Trustpilot review.
Here at Swan we understand on rare occasions items may break and when this happens our team always act quickly to help our customers.
I was delighted to read Tracy helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
10/10 customer support
I contacted Customer Support about a missing item in my order. Diane replied within an hour and sent the item straight away. Thank you again! 10/10 customer service and it’s nice to not have to speak to robot's to sort issues! ⭐️
18 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Leah
It was wonderful to read your Trustpilot review about the 10 out if 10 customer support you received from Swan.
At Swan we believe the service we provide to our customers is different to that of other organisations.
Keith - Group Customer Services Manager
Excellent product and superb customer service.
Superb customer service. Tracy answered my email in minutes and sorted me out straight away. Very happy camper here
17 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hello Katya
Thanks for taking the time to leave your 5 star Trustpilot review.
I was so pleased to read how Tracy from our Customer Services Team helped with your recent enquiry.
Kindest regards
Keith - Group Customer Services Manager
Contacted swan customer service.
Contacted swan customer service and spoke to diane
who was the most polite and thoughtful lady you could ever meet.
She resolved my problem with an electrical item that had failed in no time at all.
Thank you Diane.
17 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Royston
Thanks for your 5 star Trustpilot review.
I was so pleased to rad how Diane from our Team helped with your recent enquiry.
Diane is a real star when it comes to looking after our customers.
Keith - Group Customer Services Manager
Very good customer service
Very good customer service, quick efficient and friendly.
17 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hello Monika
Thanks for taking the time to leave your 5 star Trustpilot review.
I was delighted to read about the very good customer service you recently received from our Team.
Best wishes
Keith - Group Customer Services Manager
Brilliant Customer Service
I'm so grateful to Courtney and the spare parts team who found a replacement teapot for my 90 year old mother's Swan teasmade when there wasn't one easily available. They went even further and provided it free of charge as a goodwill gesture which was really lovely and my mother was absolutely delighted.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hello Nicola
Thanks for your 5 star Trustpilot review about the brilliant customer service you received from our Team here at Swan.
Rest assured our Team are always available to help
Best wishes
Keith - Group Customer Services Manager
Really amazing customer service in…
Really amazing customer service in particular Tracy who has been dealing with me.
Thanks again
17 de fevereiro de 2026
Opinião espontânea
Resposta da Swan Brand
Hi Katie
Thanks for your wonderful 5 star Trustpilot review.
At Swan our customers comments and feedback are so important to us.
I was delighted to read how Tracy from our Team helped with your recent enquiry.
Keith - Group Customer Services Manager
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