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SweepBetz is a U.S.-based online sweepstakes casino built around one core principle: real players deserve real support and a transparent gaming experience. We offer a wide range of slots, table games, instant games, and live dealer games.
Estados Unidos da América
3,6
11 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Resposta da Sweepbetz
Hi Steve, I tried looking for your first and last name to take you off our promotion list, but I could not find your profile. Please email us at Support@sweepbetz.com and we'll make sure we take your name off our promotions list.
Excellent customer service! Highly recommended!!
I've had this game for 3 days bought their $30 package ended up winning 2000 I had already done all my verification before trying to claim and you can only redeem 500 every 24 hrs with a 25 dollar fee I've been in constant contact with support and I keep getting they need to do a manual review and would get back to me ASAP I've been trying to redeem for 3 days I like everything about this casino except I just need my money and it's been 3 days I don't see how that's fast redemption I'm hoping this review will help me get what I've won before I spend it all back i never take all the money I won off just Lil over half and I can't even seam to get a quarter of it so far I will update when I get my redemption fingers crossed they're really what the other reviews are saying they are
UPDATE A week after this post and several rejections i got an email saying they would let me get out a 300 redemption while they finish my review week update again if get it and my review goes thru
amazing customer service and instant payouts a great online sweep casino.
The best new place to play with amazing game selection and live support for VIP
So I’ve yet to actually redeem on this site yet, but I want to say, that SHOULD NOT determine your opinion of the site, losses come, wins come, that’s what gambling is. What I can say is when I’ve contacted support, they been prompt, respectful, and always truly have the best attitudes. They offer great deals every day (usually 2 and you can buy both) and they have a great selection of games. I believe this site has potential to be in the top 3 of sweepstake sites, as for people leaving negative reviews becuse you’re being petty about losing or making duplicate accounts to abuse the welcome offer, coming on here and leaving a negative review does way more harm than you think, this site doesn’t deserve to be at a 3.6, should be a 4.6 or higher. I encourage anyone reading this that’s considering trying the site out to absolutely sign up and ignore these miserable ppl trying to tear down a company because they are mad about something they chose to do.
Resposta da Sweepbetz
Thank you so much for your honest and thoughtful review. We truly appreciate you recognizing our support team, daily deals, and game selection.
We work hard to give players the best experience possible, and feedback like yours means a lot to us. Thank you for your support and for being part of SweepBetz!
SweepBetz is one of my favorite new social casinos. I was having some issues with a redemption (my bank kept rejecting it) and Ben from SweepBetz reached out to help. After using so many sites where the user is responsible for hounding support, this was a nice change!
Resposta da Sweepbetz
Really appreciate you taking the time to share this 🙌
Glad we could get that redemption sorted out for you — we know how frustrating bank issues can be. Our goal is always to make things as smooth as possible without you having to chase support.
If you ever run into anything else, we’ve got your back 👍
– Ben @ SweepBetz
There seems to be some confusion as to what took place here. I’ve attached the email I received from the co founder of this site. Clearly stating he was confiscating my funds and a non existent refund clause was used as justification for the confiscation.
“Regarding your account:
• It will remain inactive permenantly
•You may submit a request to review any eligible refund in accordance with our policies after 120 days.
• Any chargebacks initiated will be formally disputed with full supporting documentation, including chat transcripts and transaction records
We will not engage in further discussion on this matter.”
They got caught stealing and are now trying to save face in my opinion. Please see my official review below.
I am writing this to warn others after Brandi Marketing LLC attempted to confiscate my funds using a non-existent clause in their terms of service. The company only returned my money after being threatened with legal action.
I was inspired by this attempted theft to hunt down the operators behind this site. Public records from the Texas Secretary of State indicate the business was originally registered in Richmond, TX, with Shenal Brandigampola listed as a managing member and Benjamin Bach as an agent.
On February 6, 2026, they switched to using “Registered Agents Inc.” as the agent on file at 5900 Balcones Drive, Ste 100, Austin, TX, 78731.
These companies hide behind registered agents thinking they can’t be held accountable. The consumer has a variety of legal methods to recover their funds. In situations like this, it’s important to teach these kind of companies a lesson so they won’t be so confident to attempt to steal customers' hard-earned money in the future.
For the avoidance of doubt, the "lesson" I refer to is this public warning and the pursuit of all available legal remedies to ensure transparency.
I would strongly recommend avoiding doing business with the above mentioned individuals/companies due to the fact they tried to steal my money and only returned it under legal pressure.
Resposta da Sweepbetz
Issues happen, and we made multiple attempts to fix this for you. Unfortunately, due to your repeated use of offensive, inappropriate, and outright disgusting language toward our support team including comments directed at employees’ family members we’ve made the decision to refund your purchases and permanently ban your account.
We stand behind our employees and do not tolerate this type of behavior period.
Great games and super fast payouts with good 24/7 customer support...my go to online casino....INSTANT REDEMPTIONS
Resposta da Sweepbetz
Love hearing this 🔥
“Instant” and “go-to” in the same sentence is exactly what we aim for. Appreciate you rocking with us — and we’ll keep the games, payouts, and support dialed in for you.
See you back on SweepBetz 💙
Awesome site. I’ve cashed out $200 and hopefully about to cash out another $120 just on the free sc they offer daily. Great friendly customer service.
Resposta da Sweepbetz
Thank you for the great review! We’re thrilled to hear you’ve had a positive experience with both our daily free SC offers and customer support team.
We truly appreciate your support and wish you the best of luck on your next cashout. Thanks for being part of SweepBetz!
Pretty good bonuses and quick redeems!
Plus they have live agents!
Resposta da Sweepbetz
We appreciate you playing with SweepBetz and hope you keep enjoying the experience! 🎉
Man just don't play here... For some reason I was able to play for an hour then I had a 1 hour cooldown for betting too fast?
Resposta da Sweepbetz
Thanks for your feedback. Our system monitors gameplay activity and can sometimes detect patterns that resemble automated or bot-like behavior, such as extremely rapid betting over a short period of time.
These safeguards are in place to help keep the platform fair and secure for all players.
If you believe this was triggered in error, please feel free to email us at support@sweepbetz.com
and our team will be happy to review your account activity.
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