The initial survey and subsequent price were very promising . Once we had given the go ahead we were kept informed at every stage of the process. Installation was very efficient and we have been very... Ver mais
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Leia as opiniões dos outros
Instalation of solar system went smoothly from quotation to fitting. Installing the panels / battery was all completed in one day and was a nice tidy job. I considered the price reasonable and using S... Ver mais
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Very pleased with the installation of solar panels plus hot water boost device. Scaffold erect before install electrical arrived early panel fitter arrived mid morning all working mid afternoon,... Ver mais
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I have nothing but praise for the Switch Together UK scheme. Right from the start communication was clear and easy to follow and once the approved installer had been selected, the same continued. They... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Switch Together makes it easier for households to take up renewable energy and make more sustainable choices at home. We use expert guidance and the power of group buying to help people access fair, competitive prices on products like solar panels, battery storage and other low-carbon technologies. Our approach is simple. We bring communities together, assess demand, and run a competitive process with carefully vetted suppliers. By buying together, households benefit from better value, clearer information and a more straightforward journey — without the pressure or complexity that can often come with home energy decisions. From the moment you register your interest, our team is there to guide you. We explain how the scheme works, what’s involved, and what to expect at each stage, so you can make an informed decision that’s right for your home. There’s no obligation to proceed, and you stay in control throughout. We work with trusted installers who meet recognised industry standards, and we’re transparent about pricing, timelines and next steps. Our goal is to remove barriers, build confidence and help more people switch to cleaner energy — simply, fairly and together. At Switch Together, sustainable choices shouldn’t be complicated. They should be accessible, supportive and built around real people and real homes.
Informações de contacto
21-22 Great Sutton Street, EC1V 0DY, London, Reino Unido
- support@switchtogether.co.uk
- switchtogether.co.uk
4,5
Excelente
6 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Company has good connection &…
Company has good connection & communication with customer. Well mannered staff.
Tidy work & followup
22 de abril de 2026
Resposta da Switch Together UK
Dear Tony,
We truly value your review. Knowing that the process was clear and well handled means a lot to us. It's also lovely to know that the installer did a great job.
Wishing you endless benefits from your solar investment!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
All went as planned.
All went generally to plan. Each stage was explained well and the installation appears to be functioning as designed. Also seems to be reasonably priced.
22 de abril de 2026
Resposta da Switch Together UK
Dear Timothy,
Thank you for your kind comments. I’m pleased to hear you’re happy with both the installation quality and the cost-effectiveness of going solar through the scheme. Here’s to clear skies and strong solar generation!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Profiteering energy companies
The installation went well and the workers were great and I couldn’t fault them.
The reason why I am so angry with this experience is my donation of free electricity to the national grid.
It will be over two months, or even longer, until we get anything back from British Gas. If ever !!!
I would rather have had the whole system off rather than give them anything. They wouldn’t let me off with 1p, so why should I improve their profits?
This has completely disgusted me and makes me wish I hadn’t emptied my life savings for solar panels.
22 de abril de 2026
Resposta da Switch Together UK
Dear Carl,
Thank you for leaving us a great review! I appreciate you may have already left your comments with us, but we're very pleased to know you were happy with the scheme.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Simple easy no hassle service
Simple easy no hassle service, no pushy salesman you decide.
22 de abril de 2026
Resposta da Switch Together UK
Dear Craig,
Thank you again for going solar with us. We’re thrilled things went to plan and that you appreciated our approach. May your system power your home efficiently for many years!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
A positive experience
Purchase & Installation process was handled well from start to finish. Good communication and full paperwork. Would have appreciated more explanation of the app.
22 de abril de 2026
Resposta da Switch Together UK
Dear David,
I really appreciate you sharing your experience. Delighted to hear it all came together so well, though I appreciate you felt more things about the app could have been explained to you.
Please let us know if you would need any assistance with the app, and we will be glad to help you.
Enjoy the peace of mind and long-term benefits that come with solar energy!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
From start to finish
From start to finish, I was very pleased with the advice and guidance I received about solar panel installation. On that basis I decided to go ahead with the recommendation of Switch Together.
22 de abril de 2026
Resposta da Switch Together UK
Dear John,
We’re delighted to hear everything went so smoothly from start to finish. It’s wonderful to know the service lived up to expectations and we were able to have a positive impact on your solar journey.
Thank you for placing your trust in Switch Together! Here’s to many years of clean, reliable solar power.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Great product - Installation 22 days late
Great product - and we're already receiving the benefits of having solar panels. Installation overran by 22 days due to 3 no shows by an electrician to finish the job. I deducted the cost of my time wasted from the final bill.
22 de abril de 2026
Resposta da Switch Together UK
Dear Kate,
Thank you for your review.
We are glad to hear that the installation was completed and that you are already benefiting from your new system. At the same time, we are sorry to hear about the issues with following through on previously agreed-upon appointments.
We understand that keeping these commitments is an important part of a seamless installation experience, and we apologise for falling short in this regard.
It is good to read that your final bill reflected this issue, and we are once again grateful for your understanding.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
All the best,
Switch Together Team
Instalation of solar system went…
Instalation of solar system went smoothly from quotation to fitting. Installing the panels / battery was all completed in one day and was a nice tidy job. I considered the price reasonable and using Switch Together ment that I did not need to select a company. Highly recommend.
5 de março de 2026
Resposta da Switch Together UK
Dear Paul,
We really appreciate your kind words. It is fantastic to know that you were happy with the workmanship and the competitive price you secured through Switch Together.
A sincere thanks for your kind recommendation. Here’s to lots of sunshine and solar savings to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Generally good but the timetable could be more accurate
Generally everything went well, the installers were helpful and informative and everything looks pretty neat and tidy afterwards. However, it all took longer than anticipated and things didn't happen according to the plan that I was given. Be prepared for long delays before you get paid for exporting any power (maybe 10 weeks after installation - I'm still waiting) and be prepared to experiment with your power usage to get the best out of the solar. Unfortunately the scaffolding damaged my roof and, despite promises, I am still waiting for that to be dealt with after nearly three weeks
22 de abril de 2026
Resposta da Switch Together UK
Dear Elizabeth,
Thank you for your detailed feedback. We are pleased to hear that your installation team was helpful and that you are happy with the finished system overall.
We are sorry to hear about the delays, the issues with the original timetable, and the ongoing concerns regarding export payments and roof damage. We understand how frustrating this must be, especially when expectations were not met.
Please do contact our customer support team directly if your outstanding issues have still not been resolved, and we will ensure they are looked into. Please feel welcome to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm). Our team will be happy to assist you.
Kind regards,
Switch Together
Efficient and transparent system
Solar Together (as it was then called) is a great scheme, giving customers the reassurance that the installers meet the standards required by the local council. The "auction" process was transparent and potential participants were kept informed throughout. This was the third time I had signed up as a potential solar customer, and this time I was persuaded to go ahead with having solar panels installed.
22 de abril de 2026
Resposta da Switch Together UK
Dear Susan,
Thank you so much for sharing your kind feedback with us.
I'm so happy to hear that you felt reassured by the scheme, and finally received a quote you wished to proceed with. Thank you for sticking with us, and I hope you get a lot of joy out of your solar PV system!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Resposta da Switch Together UK
Hello there,
Thank you for your kind words and for taking the time to leave us five stars and a review!
We are very happy to read that everything went well and smoothly, and we hope that you are now enjoying the benefits of your new system.
Should you have any queries in the future, please feel free to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm). We are happy to help!
All the best,
Switch Together Team
There were some problems with the…
There were some problems with the installation which were fixed promptly.
22 de abril de 2026
Resposta da Switch Together UK
Dear Bob,
Thank you for sharing your feedback.
We are truly glad to hear that you were overall satisfied with your experience throughout the scheme, even with some problems with the installation. It is also wonderful that these problems were then fixed accordingly and quickly, too.
If you have any questions or need assistance in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together Team
The installation was fine but setting…
The installation was fine but setting up a SEG agreement with British Gas still trundles on and not one payment yet. Has soured the whole experience
13 de fevereiro de 2026
Resposta da Switch Together UK
Dear Dave,
Thank you for writing us a review.
We are glad that your installation went well, but we are sorry that your experience with us was soured by your energy supplier, British Gas.
Normally, when applying for a Smart Export Guarantee, the energy supplier will request the following documents:
- MCS Certification
- DNO approval (also known as a G98 or G99)
- A paid invoice
All these documents are provided by your installer as part of your handover package, some weeks after the installation. With the help of these, you can sign up for an SEG with your provider.
As for the process of setting up your export tariff, I regret that neither the installer nor we have control over how fast British Gas can assess each application, since they are an independent organisation, and setting up an SEG is done directly through them. However, I completely understand your frustration regarding this matter.
That said, if you have any queries or concerns in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together Team
Straightforward quote and specification…
Straightforward quote and specification process. Installation on walls and roof was undertaken carefully.
22 de abril de 2026
Resposta da Switch Together UK
Hi there,
Thank you for your kind review and also for choosing Switch Together.
We appreciate the opportunity to be a part of your sustainable energy journey, and we hope that you will enjoy your newly installed system for many years to come!
Should you have any questions or need assistance in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm). We will be happy to help.
All the best,
Switch Together Team
Good communication from Infinity…
Good communication from Infinity Renewables and pleasant and competent installers on the day.
22 de abril de 2026
Resposta da Switch Together UK
Dear Ian,
We are really glad to read that your experience lived up to expectations.
Thank you especially for highlighting how competent and communicative Infinity Renewables were on the day of the installation. That is always wonderful to read!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together Team
Very good customer support up to point of installation.
Very good customer support from Infinity Renewables from first contact through to completion of the installation. However, it took 7 weeks (not 4-6 as estimated) and chasing phone calls to receive handover pack, delaying commencement of export payments. Whilst this stage of the process is partly dependent on the DSO issuing their certificate, improved communication from the installer during this time would provide some assurance they have not contributed to this delay.
22 de abril de 2026
Resposta da Switch Together UK
Dear Sean,
Thank you for your five-star review despite noting your uncertainty while waiting for the DNO certificate.
Firstly, we are very glad to read that your installer has been supportive throughout the installation.
Secondly, you are right that it takes time for the handover package to come through, especially the DNO certificate, which can take up to 12 weeks to arrive. We regret that this is indeed beyond the installer's and our control as well, and we thank you for your understanding in this matter, both then and now.
Rest assured, we noted how communication could have been better while waiting for the documentation. This is really helpful for us as it helps us improve our service even further.
Lastly, we wish to thank you for choosing Switch Together in your green journey! Congratulations on your new installation!
If you have any questions or need assistance in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
All the best,
Switch Together Team
Infinity renewable were great
Infinity renewable were great. They did a wonderful job on the day and keeper us fully informed with everything they were doing.
22 de abril de 2026
Resposta da Switch Together UK
Dear Mike,
Thank you for your review, and congratulations on your newly installed system!
We are always glad to read when a customer is satisfied with the level of service provided by the winning installer. Rest assured, we will forward this kind compliment to them.
Lastly, if you have any questions or need assistance in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm). We are always happy to help!
Kind regards,
Switch Together Team
Our solar panel installation
From the initial expression of interest right through to installation everyone involved was knowledgeable, friendly and extremely professional. We were able to adjust our plans mid-project and have ended up with panels which deliver the amount of “free” electricity that was predicted!
22 de abril de 2026
Resposta da Switch Together UK
Dear David,
Thank you for your wonderful review! It's great to hear that your experience was smooth from start to finish.
Here is to many years of sunshine and savings!
If you have any questions or need assistance in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm). We will be happy to help.
All the best,
Switch Together Team
The company recommended has delivered
The company recommended has delivered on all they promised. Good value.
22 de abril de 2026
Resposta da Switch Together UK
Dear David,
Thank you for your feedback.
Your positive experience serves as a testament to the professionalism and commitment of the teams involved in your installation.
We hope you enjoy the benefits of your new system for many years to come!
Should you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together Team
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