Sync Opiniões 

I am incredibly frustrated with my Sync EV charger. While the physical hardware seems fine, the software integration and cloud connectivity have been an absolute nightmare to deal with.
The app is completely unreliable and riddled with glitches. Options constantly switch themselves back on without my permission, and the interface frequently freezes up with conflicting messages such as simultaneously trying to enforce a local schedule while throwing error pop-ups claiming "Solar cannot be enabled" due to load balancing configuration issues.

Worst of all, the communication between the Sync EV server cloud and the grid completely breaks down. The charger regularly fails to report its true status to external apps. I am constantly hit with "Not plugged in at home" errors on my energy app because the wallbox refuses to acknowledge that a vehicle is physically plugged into the socket.
UI
I have spent an exhausting amount of time trying to troubleshoot this system myself—manually power-cycling the unit at the main fuse board at least 10 times and completely disconnecting and reconnecting the app links 6 times. Nothing works, and the user experience is incredibly frustrating. The software should seamlessly manage smart charging, but instead, it requires constant babysitting and endless manual resets just to get the apps to talk to each other.

I spoke to Chris who swiftly and professionally went through the steps with me so clearly, issue resolved promptly. This was the second time I have called for help (not their issue a new build mix up!) and both times I’ve been so pleased with the help I’ve received. 100% recommend.

Fantastic telephone remote support. I spoke to Chris in their technical team and he helped me connect my charger to a new electricity tariff. Very knowledgeable and incredibly patient. Top service 👌

Excellent and patient telephone help about a rather complicated technical issue with my EV charger

Called to re-link our charger - spoke to Chris who was both professional and patient - resolved a difficult issue with absolute dedication! Many thanks

Excellent technical support received from Chris from Sync energy. He spent over an hour on the phone to try get my connected with my home EV charge point and successed it. 👍🏽

Spoke to Chris today and he couldn’t have been more helpful, took his time to go through each step for my charger set up. Thank you again.

Bought BG Sync charger and had installed by Electrician, Had a few problems with it tripping breaker. Then 26th May 25 charger just stopped working.
Contacted Sync energy support via email, who's reply was not helpful and quite condescending.
Once they did remotely check charger they sent a new one out straight away 30/5/25 received.
Sync energy support was to arrange for engineer visit to exchange. No further communication from Sync Energy support to advise when engineer was to call, no answer for days to emails and then when they did answer minimal information. 22 days on and no closer to a resolution, will have to pay myself for Charger changing, which Sync Energy website informs is not chargeable to them.
AVOID

I phoned Sync Energy at 8:30 am and was given great help by an assistant called Chris who guided me step-by-step through the process of setting up the new app and deleting an old app which was causing lots of problems great company and would highly recommend.

I have had problems with my charger and so far NO resolution!
The charger has stopped working and Mr Charger who installed it are no help and BGSync are trying to blame anything else and have not come up with a resolution, may now take legal action to get a repair or refund

Purchased a BG SYNC EV charger on January 29th 2025 and on Jan 31st and again on Feb 2nd I emailed their support team for assistance with both messages going unanswered. I will today Feb 4th be returning the EV car charger to the supplier for a full refund.