synlab.co.uk Opiniões 

31
TrustScore: 1.5 em 5

1,6

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Classificada 1 em 5 estrelas

BEWARE!!!!! If these idiots ever have to come to your place of work and you get tested for drugs and alcohol make sure you are not alone. The most unprofessional outfit that ever has existed. Ha... Ver mais

Classificada 1 em 5 estrelas

Synlab are taking upwards of 15 weeks to get test results to Dvla for urinanalysis. My assessment was in 10 august I phoned Dvla again today and was told they are no longer requesting urine tests from... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Having spoken to DVLA they are still awaiting my blood test result from Synlab which should have only taken 10 business days. Now on day 17 and no where nearer to having my medical sorted ☹️ Synlab re... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Based on my recent experience with Synlab, I believe all these other reviews sharing bad experiences are very true. Had an interview with them about 3-4 weeks ago. It went really well in my opinion an... Ver mais

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Informações sobre a empresa

  1. Patologista

Escrito pela empresa

SYNLAB UK&I provides laboratory, diagnostic and advisory services to a wide range of sectors, including healthcare and wellness, sport, travel, insurance and family law. We operate in the areas of diagnostic and wellness testing, drug and alcohol testing and NHS pathology partnerships, delivering more than 63 million tests a year via an extensive UK laboratory network.


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1,6

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TrustScore: 1.5 em 5

31 opiniões

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1,6

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(31)

1 opinião nos últimos 12 meses

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Classificada 1 em 5 estrelas

BEWARE!!!!

BEWARE!!!!! If these idiots ever have to come to your place of work and you get tested for drugs and alcohol make sure you are not alone. The most unprofessional outfit that ever has existed. Harold shipman has a better bedside manner than there staff. It’s no wonder they’re no longer recognised in the eyes of the law. I’ve had to leave my wonderful job because of their utter incompetence and lies.

GOOGLE SYN LABS SCANDEL!!!

WARNING!!!!!!!

26 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible experience

My substance test took place on Wednesday Dec 18th 2024 at 5am. I don't have the name of that gentleman but have to say that had the most uncomfortable and disappointing experience. When I asked the person a question his answer was that I had an attitude. He told me to empty all my pockets even tho he's not a law enforcement official or security. Then I was followed to the restroom to make sure I dispose of the specimen he said. When I asked why was he following me he said to make sure I don't keep it to SELL it. Again to SELL my urine??? Just to be clearif I have to get tested again and this person shows up I'll refuse to even talk to him. He was very unprofessional wouldn't even say good morning or hello. Just shouted WHO IS HERE TO TAKE THE TEST? He walked in like he owned the place. Again I don't even wanna see his face again. Adam from Abel&Cole

18 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Incompetent IT

Gross incompetence lead to cyber attack that has stopped blood tests for 2m people., leaving me very stressed.

14 de junho de 2024
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Hi John, thanks for leaving a review – we’re very sorry to hear about your experience.

After becoming the victim of a cyberattack on June 3, we at Synnovis are working hard with our partners to restore services as quickly and safely as possible.

You can find our latest statement online here https://www.synnovis.co.uk/news-and-press.

There is also a set of frequently asked questions and answers – including details of a helpline – on the NHS England website here: https://digital.nhs.uk/news/synnovis-cyber-incident/synnovis-cyber-incident---public-questions-and-answers

We appreciate your patience and understanding during this challenging time.

Sincerely,

Customer Service Team

Classificada 1 em 5 estrelas

Based on my recent experience with…

Based on my recent experience with Synlab, I believe all these other reviews sharing bad experiences are very true. Had an interview with them about 3-4 weeks ago. It went really well in my opinion and I was told they will contact me soon. This was almost a month now and not a word from them. I even sent a nice follow-up email to them and still not even an acknowledgment. Even tried calling a number they give to contact them, no answer. This substandard level of professionalism shows me exactly how they treat people and most likely not a good company to work for.

9 de fevereiro de 2024
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Good Morning, we are sorry to hear that you have experienced problems following your interview. Please can you kindly email us at contactus@synlab.co.uk with your name and contact details so that we can look into it for you. Many thanks, Customer Services Team

Classificada 1 em 5 estrelas

Due to synlab screwing up my toxicology…

Due to synlab screwing up my toxicology results I had a 1 year driving ban set in place which I didn't argue now 3 years later it gets expunged from license I was told a litigation team would get in contact with me from synlab but have heard nothing, your company ruined my life you could atheist compensate with some form of payment your not even responding to my emails, to ruin my life and ignore me what sort of company are you

21 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I had my DVLA Medical on the 29th of…

I had my DVLA Medical on the 29th of August. I’ve have been calling the DVLA for an update in regards to my license and all they say is we’re waiting for the lab results back. Apparently they’ve sent a reminder a week or so ago and still nothing. Getting very frustrated and it seems that synlab do this often from other peoples reviews.

1 de outubro de 2023
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Dear Kieran,

We are really sorry to hear that you are experiencing problems and are keen to help resolve this matter. If you are happy to share your contact information, please email us at contactus@synlab.co.uk and provide your unique DVLA reference number. We will then be able to look into the circumstances of your individual case.

Many thanks,

SYNLAB customer services

Classificada 1 em 5 estrelas

Had DVLA medical on March 31st

Had DVLA medical on March 31st.
DVLA uses Synlab but they have confirmed that on June the 2nd that they have lost my blood results and require to attend another blood test.
Not sure why it’s taken them so long to confirm that they have not received the results. Please can somebody look into this and advise where my blood results are. Please kindly write back and confirm that you have my results.

9 de junho de 2023
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Dear Ibby. We are sorry to hear that you are experiencing problems. Please can you kindly email us at contactus@synlab.co.uk with your name, date of birth and contact details and we'll look into it for you. Many thanks. Customer Services Team

Classificada 5 em 5 estrelas

Having spoken to DVLA they are still…

Having spoken to DVLA they are still awaiting my blood test result from Synlab which should have only taken 10 business days. Now on day 17 and no where nearer to having my medical sorted ☹️ Synlab reached out to me via this trustpilot and thanks to their intervention, everything was sorted within 24th. Thank you to SynLab.

8 de junho de 2023
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Dear David, we are really sorry to hear that you are experiencing problems. We are not aware of any delays within our services and are consistently meeting our turnaround times as agreed with the DVLA. We will get in touch with the DVLA to try and understand why a problem appears to exist. If you are happy to share your contact information by emailing us at contactus@synlab.co.uk, we will be able to provide an update. Many thanks. SYNLAB customer services.

Classificada 1 em 5 estrelas

Lost my job and my business due to…

Lost my job and my business due to Synlab moody drug testing . No apology from them ? CPS have given me my licence back. I even had the blood retested and said there was an issue but still got convicted .
4 years of my life ruined

18 de março de 2023
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Hi Al,

Thank you for taking the time to leave a review.

We are very sorry there was an issue with the THC testing service we provided.

Apologies if you missed the statement we issued – it can be viewed on our website here: https://drugandalcohol.synlab.co.uk/thc-testing-services-road-traffic-act/

If you have any queries, please email contactus@synlab.co.uk

Classificada 1 em 5 estrelas

How long does ut take for you to…

How long does ut take for you to complete urine tests and send results back to dvla.

26 de janeiro de 2023
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Hello Mandeep
Thank you for your enquiry. The turnaround time to complete urine tests is three working days upon receipt. This does not include the time the DVLA may take to respond to you.
Kind regards

Classificada 1 em 5 estrelas

How is this company still operating I…

How is this company still operating I don’t no. They have had to voluntarily give up there accreditation due to botched up test for drug drivers and even the chief of police say there testing is unreliable.

24 de junho de 2022
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Thank you for your feedback. We continue to work with our partners to provide high-quality testing services, leading to the recent reaccreditation of our toxicology laboratory. You'll find more information here: https://bit.ly/3xSyL08

If you would like any further information, please email contactus@synlab.co.uk and we will do our best to help. Thanks again.

Classificada 1 em 5 estrelas

Sloppy procedures & zero results

Sloppy procedures & zero results

Nothing sent via email as promised

28 de novembro de 2021
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Hi Ian.

We are sorry to hear about your experience. We would like to help you but I'm afraid we cannot do so without further information. Are you able to email us back please at contactus@synlab.co.uk

We strongly suspect that this was not a service carried out by SYNLAB in the UK & Ireland, based on what you've told us so far, but we will happily look into it for you and refer you to the appropriate service overseas if this does relate to a test conducted by SYNLAB elsewhere.

We look forward to hearing from you. Thank you.

Classificada 1 em 5 estrelas

Synlab are taking upwards of 15 weeks…

Synlab are taking upwards of 15 weeks to get test results to Dvla for urinanalysis. My assessment was in 10 august I phoned Dvla again today and was told they are no longer requesting urine tests from synlab. Why??? And for now that leaves me in limbo. Terrible terrible administration of these tests. I’m so upset about it.

18 de novembro de 2021
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Hi M Hoppy. We are really sorry to hear about your concerns. Please can you share more information with us by emailing us at contactus@synlab.co.uk and we will do our best to help. Thank you.

Classificada 1 em 5 estrelas

This is related to Synlab

This is related to Synlab, Abervergeny. Long and sorry story why not to go near this lab. My blood samples for TB testing taken at a third party clinic were sent to this lab. I required the TB test for an overseas trip for work. It’s supposed to take 10 days to test at the most.
After two weeks, and several calls and emails to the third party clinic, I was eventually informed the “Lab’s” machine for testing had broken while testing my samples that morning resulting in an inconclusive result. Not convinced by the explanation I requested the inconclusive result certificate, which stated “sample >3 days old on receipt”.
Synlab were the “Lab”. In order to take up a complaint with the third party lab I contacted Synlab for confirmation on the story about the machine and they refused to provide any information, even though I am in possession of a certificate from their lab in my name. Calls and emails ignored. I can only assume that they would rather protect the lies of their client, the third party clinic, than provide the truth to me, who was not able to travel for work, and lost income.
If you value ethics and integrity with business partners, don’t use this lab. They should be ashamed of themselves.
The third party clinic are getting a worse review…

13 de novembro de 2021
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

We are sorry to hear about your experience and would like to help. We have looked into your query as far as we can without having your personal details, and have been unable to identify any specific issues. If you could please get in touch with us at contactus@synlab.co.uk we would be happy to look into it further.

As a gesture of goodwill, we would be happy to provide another test free of charge. If this is of interest, please contact us as above to arrange. Thank you.

Classificada 1 em 5 estrelas

Dreadful service at Villamoura.

Dreadful service at Villamoura.
Close early open late.
Had many tests and none hurt like this one, people were jumping out if the seat in pain
Find somewhere else.

Do not use.

24 de setembro de 2021
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Hi we're sorry to hear that you had a bad experience. This wasn't a service provided by SYNLAB UK & Ireland, but we will pass your comments onto the team in Portugal. You can also email them directly at geral@synlab.pt Feedback is important to help improve services, so please do share. Many thanks.

Classificada 5 em 5 estrelas

Covid testing, tick

Recently we used the Zava service for our 2 day Covid testing
Thoughts it was going to be cost nomicated, hassle and had concern about timing
Was simple and all on time, kit and results
Will use again

17 de setembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Dreadful service please do not use

Dreadful service please do not

20 de agosto de 2021
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Dear Jennifer. Please tell us more as we would like to help, and receiving feedback helps us to improve our service. You can email us at contactus@synlab.co.uk. Many thanks.

Classificada 1 em 5 estrelas

POOR! We were disappointed by SYNLAB

We were disappointed by SYNLAB. Arrived at Faro airport half an hour early for our test, having completed their online form only to be told it had to be done on paper (!! So why have it in the app?!) which wasted valuable time. The execution of the test was swift and efficient by a very nice woman BUT we then waited ONE HOUR AND 15 MINUTES (this is a swift antigen test!) and then had to go back to the test site who couldn’t help us apart from saying it’s all been done and then to the airport desk to chase up our results which meant we lost our place in the EasyJet queue and were very stressed imagining we were about to be prevented from flying home.. we eventually got an email with our negative test results. VERY unimpressed.

11 de junho de 2021
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Dear Mrs Flach. We are very sorry to hear about your experience. Although we are not responsible for this particular service, we are happy to speak to our colleagues in Spain about your query. Please provide us with your details by emailing us at contactus@synlab.co.uk and we will do our best to help. Thank you.

Classificada 1 em 5 estrelas

Just bad

Just bad, what more can I say?

3 de abril de 2021
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Dear Kristian. We are sorry to hear that you are unhappy with the service you received. Perhaps you can share more information with us by emailing us at contactus@synlab.co.uk and we will do our best to help. Thank you.

Classificada 1 em 5 estrelas

Promised to get results within 48 but…

Promised to get results within 48 but am currently on day 3 after and still have not received the result nor is it possible to contact synlab. It is not possible to get in the queue when calling and I response on email I can expect only within 3 days. Very expensive product given these delays

17 de janeiro de 2021
Opinião espontânea
logótipo da synlab.co.uk

Resposta da synlab.co.uk

Dear Florine. We are sorry to hear that your results were delayed. I know the issue was some time ago, but perhaps you can share more information with us by emailing us at contactus@synlab.co.uk and we will do our best to help. Thank you.

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