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Sytner Shrewsbury BMW X5 M50d Review
We recently purchased a BMW X5 M50d from Sytner Shrewsbury and couldn’t be happier with the experience.
The communication throughout was excellent, and the attention to detail really stood out.

The whole process, from viewing the vehicle through to collection, was made straightforward and enjoyable.

We would have no hesitation in recommending them and would definitely return in the future.

Thank you, Sytner Shrewsbury — excellent service and a fantastic car!

Bought a car today. After dealing Marius on Sunday he was brilliant and very knowledgeable about the car we picked. Luke completed the sale today, he was great with the test drive, he was really helpful as well as Tom who was great at explaining everything with the finance really well. Would highly recommend

I bought a car in February this year from the Synter Group in Swindon, part-exchanging my previous vehicle.
In April I received PCN from Bristol City Council as Synter hadnt updated the details and I was still showing as the registered driver. This happened on a further two occasions. I contacted Swindon to try and resolve this and was promised call back after call back but no one got back to me,
In the end after sheer frustration I posted a review last month.
They responded to the review two weeks later with the response essentially saying that the matter had now been resolved. Well has it? I sent them the relevant paperwork as requested by email and post to ensure that it got to them but yet no response or acknowledgement of either.
They really, really are not great at the basic customer level which is to acknowledge. I will be so happy when this matter is finally resolved and I never have to deal with them again.
Would never recommend them to any family or friends because they do not look after customers at all.
Lip service is all they give, which means nothing without actual follow through. So no not resolved I still waiting.

I bought my BMW about a year ago, and the experience has been extremely frustrating. I experienced a burning smell and a 'high engine oil level' warning, which I reported to Sytner Nottingham.

They kept my car for 3 days, but absolutely nothing was done. They sent me away claiming everything was fine simply because they couldn't see error codes.

When I later had my oil serviced elsewhere and confirmed the severe overfilling issues and the burning smell in the cabin, I contacted the Service Duty Manager, Rebecca. Because I was forced to drive an unsafe vehicle under risky conditions, I requested an extended warranty as compensation.

Instead of taking responsibility, she completely shifted the blame, pointing out that the previous service was done at Sytner Solihull. They completely ignore the fact that both branches are part of the same Sytner network, and that Sytner Nottingham failed to diagnose a physical oil overfill during the 3 days they had the car. Unprofessional attitude and terrible customer service. I do not recommend them.

Bought a car today from Synter Select in Cardiff. What a pleasure it was. The help and professionalism given by Les Berry and Naeem Ahmed was first class. I wouldn’t hesitate in recommending this showroom if you are looking to buy a car.

My wife car was in service department at Synter, Colidale ,London last week The service advisor looking after the car was Monique Henderson Last Thursday, 28/05/2026, I called the service department and asked for Monique. Her colleague informed me that Monique is on the phone but my wife car is ready for collection. It has been cleaned and vaccumed. I informed her my wife and daughter will come and pick it up tomorrow. When my wife/daughter went to pick it up last Friday , they had to wait about 2 hours as it was not ready
I called back on Friday about 12.30 p.m and was speaking to Monique and asked her to transfer my call to service manager Monique informed me that service manager is on the phone but will pass message to call me.Until now (Monday 01/06/2026 2.17 p.m) i have not received the call WHAT A SERVICE

Ordered a mini countryman e monochrome on 29/3/26 told delivery June 26 despite numerous emails guaranteeing a June delivery i sold my car only to get a call saying delayed until September at earliest leaving me housebound as disabled, their sales team were willing to say anything to get me to agree to the Motability deal ,they reassured me on numerous occasions that car would be June knowing there were delays ,they are experts at not answering questions with a straight answer ,would not go there if if you want reliable sale very poor customer service ,thank you Andrew kicke for such poor service

Syntner Bristol sold my daughter a Landrover Discovery less than a year ago with an extended warranty. The after sales service has been terrible! The company never answer the phone or respond to emails. The car has been in for an expensive repair (not covered by warranty) but all the same warning lights are still on and despite multiple phone calls and emails the company have not responded. Finally she has been stranded today with another engine warning light telling her not to drive the car. Please do not be fooled by the sales patter - if you want any level of service after purchase do not buy from this company. We have tried to contact head office today and phone is not answered.

Just collected a BMW iX1 XDrive for BMW Newport Synter supported by Martin and Alun from BMW Sales. The whole experience was straightforward and both Martin and Alun were extremely helpful from initial contact, explaining the business lease aspects and the vehicle functions. I highly recommend BMW Newport if you're considering sourcing a BMW vehicle.

Synter group Wakefield
Paul Gregory and Lilli gave me and my wife a very nice welcome when we purchased our new car. They gave us plenty of time to think about the deal at no time they were pushing us to sign it was up to us to read through and then we signed highly recommend Paul Gregory and Lilli Hayward great company

I have just brought a f pace jag from Synter in Cardiff. Summer and Melvyn was brilliant from start to finish. I would certainly recommend them. A big thankyou to them, I love my new car.

Well from start to finish the experience was not great. Nice people yes, however, not the most organised and communication is painful to say the least. Anyway, the main issue I have from my experience is that as part of the 'preperation' stage they claim to address any cosmetic damage that can be seen from 3m away (most other industries are 1m) however, my vehicle at the point of initial inspection was dirty so identifying marks was not necessarily easy. What was obvious though was a 1p size dent/mark to the passenger rear door. This was highlighted to the team and we were assured it would be rectified and invisible. Far from it! Rather than repair the area and blend across the panel the decided to spray the complete door. This then highlighted that the colour they had used was wrong (too yellow), it's a white BMW 1 series. This panel then stood out like a saw thumb between the front door and rear quarter panel. It honestly looks dreadful and wish I could upload pictures here. I have tried to raise this with the dealership multiple times however they consider it to be acceptable and are not willing to rectify the work. All they are willing to do is allow me to pay (at cost, £360) to put right their poor work which now involves blending across 3 panels!
I'm outraged that a dealership of this size and supposed standard seems to think this is acceptable. The car has been taken to two independent body shops who have confirmed it's a poor repair (wrong colour, badly masked up, over spray on other panel).
The dealer have offered me a full refund however I have already invested some money into the car (tyres etc) because they only fitted one when both were just within the 3mm 'acceptable' level however on inspection I found 1 had a nail in it which was picked up on their service but not replaced! Shocking really. They would have sent me off with that and had I driven out the showroom not had a leg to stand on! Anyway, aside from the tyre and a few other bits I have spent on I won't see the money back should I return and I actually like the car. All I wanted was them to rectify the shoddy work they did. Don't really think that's unreasonable.
* In the interest of fairness I will amend this review if my experience changes moving forwards*

I bought from Synter, after care shite!
I purchased a Land Rover Discovery.
Got the usual 90 dat warranty, surprise issue started, Ashton dealership told me to contact insurance, the one they as k you to pay for.
Insurance said, no.. they said this was a typical tactic..
Dealership changed hands, and would not honour purchase.
To and from emails, Dealership agree to do repairs, failed on 1st attempt, 'ordered' new part... oops, no forgot to actually order it for 4 weeks, only mr chasing found that out!
Another 4 weeks later, complaining to Syrner HQ (Penman Way, Leicester) - my company have offices on the same estate and I am due for a meeting on 15th Jan, I will be knocking on door!
I want my car fixed, properly ( after first attempt. I now have a coolant leak... coincidence?
Or take the car back and give a full refund.
Sorry to post like this, but these companies review to social media better than their own complaints

Polite and Courteous staff at the Northampton Synter Jaguar service department but on balance completely unhelpful in resolving some minor issues with my vehicle, unfortunately unable to recommend this service department

Had an amazing experience today, and Euan Delaney really made it so good, he was so accommodating and friendly. I didn’t feel like he was trying to sell me the car but rather helping me buy the car. He made me feel so comfortable in my decision and I took my car home the same day!

0 stars could do!
I had the great misfortune to choose Synter Swindon to buy a Mercedes B200. The car presented a problem on the way back home.
We agreed to have the car fixed at a local Merc official Dealer.
They have cleared the error but the same issue came up again after a while, the car was not driven for a period of time as we were abroad as my dad passed.
We agreed for them to look at the issue, after paying 50% of the bill, I collected the car in Swindon days later.
On the way back, same issue again.
They offered to try to have another go at my cost.
Escalated at group level , no answers until out of desperation the receptionist told me that the HQ decided to back up Swindon.
AVOID AT ALL COST
I'm sitting on a 11k Mercedes that won't pass the MOT after less than 6 months of purchase date and they avoid to take any responsibilities.
In the process they tried to pin this over to the Warranty Company that obviously denied the claim.
I'm forced to pass this to a lawyer after 50 emails and countless phone calls.
SHAMELESS.

Having taken my Mini to Synter Sunningdale for a 90 minute wait service at 9.15 I booked in at Reception and waited. I never saw anyone else including my named Service Advisor until I complained and asked for update at 11.00; already over time. The receptionist advised me it would be 11.30 at earliest and it can be up to two hours. Missing the point 11.15 was 2 hours. No apology from him or explanation. My Advisor still did not appear. Eventually at 11.25 she surfaced and tried to tell me my appointment was 9.30 so it was only 2 hours. Although apologetic after I advised her I was not satisfied nothing more was done. For clarity I never had a wash or any extra checks than the oil service. Your online tracker appeared to show that my car didn’t even get started until an hour had passed.

Excellent customer service at Synter BMW in Sheffield. Professional and courteous staff and vehicle returned cleaned and on time.
Would definitely recommend and they made the process simple and stress free.

Excellent service from Lachlan Stronach and Nathan Taylor today at Warrington branch - quick and easy transaction and lovely to deal with - love the car - thanks guys.

I am a returning customer to Synter Northampton, and was given an exceptional service once again.
I have to mention,Louis Hoyte, who offered great knowledge on various vehicles, and was very patient while I was making my decision on which car to purchase. Throughout my appointment he gave me an exceptional service. I would recommend, Synter Northampton, to anyone who is looking to purchase a quality car, with a trusted company, relaxed atmosphere and friendly staff.