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Car rental Taggart Opiniões 182

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TrustScore: 4.5 em 5

4,5

Agência de aluguer de carros
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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

The car was spotless. Comprehensive insurance was not an option at time of rental. This put us in a position where the company claimed a scratch on the bottom of the front of the car was 'Signi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Najít solidní autopůjčovnu pro typ auta, který já jsem chtěla (Škoda Kamiq), nebylo úplně jednoduché. Ale nakonec jsem, i přes pár negativních recenzí, zvolila právě Taggart. Předání i vrácení proběhl... Ver mais

Classificada 5 em 5 estrelas

To everyone who is looking for a car rental please don’t look any further. If you like to support small business, young entrepreneurs eager to please, professional service that is friendly and detail... Ver mais

Classificada 5 em 5 estrelas

I have used Taggart several times for car rental over my summer stay in Prague. Their cars are always in great shape, clean and very reliable. Insurance and Czech highway toll is included in the price... Ver mais

Informações sobre a empresa

  1. Agência de aluguer de carros
  2. Serviço de leasing de carros

Escrito pela empresa

Car Rental Taggart Prague is for more than 10 years reliable partner for many individuals, families and companies. You can rent a car for day, weekend, weeks or even monthes. We offer flexible tarif with limit or without limit of km for trip. We have no hidden fees or charges. No charge for additional driver or abroad travel. Free delivery to your home, apartment or hotel. We offer only new or maximum 2 years old cars for rent, which are in perfect technical condition and are therefore reliable and safe. You can travel with our cars to European union and Switzerland.

Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

182 opiniões

5 estrelas
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3 estrelas
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1 estrela

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Classificada 5 em 5 estrelas

Best as usually

Best as usually, I've got fully new Kodiaq (4) as first and it was perfect in every single point.
Thank you and see you soon again,
Your loyal customer,
M.S.

18 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Low quality and expensive service

1) The person delivering the car contacted me requesting an earlier meeting time than the one we agreed upon. Unfortunately, I was unable to accommodate the last-minute change, causing unnecessary stress. 1st disapointment especially considering the delivery fee I paid.
2) Lack of proper maintenance - the car was not in an acceptable state of cleanliness. The interior windshield was so dirty that it significantly hampered my visibility, particularly when driving towards the sun. The car already had a few scratches and damages to the wheel's rims.
3) Upon returning the car, I was informed of a new scratch on the back wheel rim, allegedly caused by me. The company employee classified this 15 mm scratch as damage and charged me 2000 CZK for repairs. While I acknowledge the possibility of the scratch occurring during my rental period, its size leads me to believe it falls under the category of wear and tear, not a value-diminishing defect. Given the pre-existing scratches on the car, I find it suspicious that the company charges for such minor imperfections without actually repairing them beforehand. This practice feels disingenuous.

14 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

All was going good untill we bring car…

All was going good untill we bring car back and asked for deposit , then them sad them won't back part of deposit as we didn't bring car in the morning, even if we paid for full day
Them scammers.
Don't use this place

27 de setembro de 2023
Opinião espontânea
logótipo da Car rental Taggart

Resposta da Car rental Taggart

Dear Mrs. O'Dwyer,
Thank you for sharing your recent experience with us through your review. We truly value your feedback and sorry for any misunderstanding which occur. We've reviewed your rental details, records and would like to clarify a few points while also addressing your concerns:

- Our car rental considers a day as a 24-hour period starting from the rental time. Your rental, which began at 10:00 AM, was subject to this same policy. If you return the car on 16:30 before the close instead of 10:00 AM, it cannot be considered as one day.

- Upon return, all vehicles are inspected for new damages against the initial photographic record taken at the start of the rental. On the car we found new damages. By the contract condition which is transparent on our website, FAQ and the contract the fee for new damage is 6050 CZK in case of insurance case or can be lowered if we are able to repair it locally. Our car rental always try to minimalize the cost for the client. We opted for a local repair estimation of only 1500 CZK, instead of invoking the 6050 CZK policy charge, aiming to minimize your expense while adhering to our contract.

- We regret any unpleasant interactions, but our camera records and phone call indicate it was actually your husband who threatened to call the police and go to court. We tried to calm him down and move forward in a constructive manner to resolve the situation amicably as friendly as possible.

Mrs. O'Dwyer , while some of our competitors might impose additional and sometimes hidden costs—for aspects like overpriced repairs, border crossing, additional drivers, or exceeding speed limits. We did nothing of this or any other clients. We are committed to transparency and fairness in our pricing. Despite the contract stipulating a potential charge of 6050 CZK for damages, we opted for the actual repair cost which saved you 4550 CZK, and only charges additional day, which you really used. W are truly sorry if your experience did not reflect this.

We endeavor to learn from every situation and, as such, will review our procedures and customer communications for improvements.

Thank you once more for your feedback and for giving us the opportunity to clarify our policies.

Warm regards,
Team of Car rental Taggart Prague

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