Tatty Devine - Care & Fulfillment Opiniões 9

I bought my first necklace and really loved the name design and colour that I chose. However within a few wears the chain started to tarnish badly to the point that I only got 2 wears out of it. I chose the more expensive chunky chain. Very disappointing. Then I had to send lots of pictures to prove it which given I’d had it less than 2 weeks it seemed unnecessary and tedious. Then I have had to send it back to get ‘repaired’ which I guess means that they throw the tarnished chain away and put my name on a new untarnished one. Given the speed in which it tarnished and the fact that I took extra care with it and only wore it briefly, leads me to conclude that it will tarnish again. I will update this review once I receive my ‘repaired’ necklace back.
And my replacement necklace has now tarnished 😢

I have been a loyal customer of Tatty Devine for many years and have made numerous purchases. My family often gifts me their items, and I received one such gift for my 50th birthday.

Unfortunately, it wasn’t to my taste. When I attempted to exchange the item, I was informed it was outside their 28-day policy, despite the gift being purchased well in advance of my birthday. I reached out to their customer service team for assistance, but they were completely inflexible and unwilling to make an exception. This experience has been very disappointing, given my long history with the brand.

My lovely Pegasus wings necklace sadly broke through my own misuse.
Rachel has been so helpful throughout, arranging the return and repair with excellent communication throughout.
Great job!

Perfectly packed, great items

Fast delivery and gorgeous jewellery, what a treat

My order arrived swiftly and, as always, is absolutely stunning!! Delighted with the brooch, necklace and earrings: beautifully designed and made, with excellent wrapping. Cannot recommend Tatty Devine enough, they really care about their customers and have worked extremely hard during the pandemic to keep us all inspired with beautiful new jewellery.

Fabulous fabulous jewelry.

The best customer service out there always. Lovely in the shop, great on the phone and email too. Favourite brand.