TD Opiniões 10

They are more likely and very good for serving and patient to customers

I’ve had a great experience with TD Bank. Their app is super easy to use, e-Transfers are fast, and the staff at branches are friendly. Makes managing my money really simple!

I have been a loyal TD Bank client for over 15 years. Recently, I received a letter from TD informing me that all of my accounts — including my chequing account, line of credit, and credit card — will be closed within 16 business days. The letter did not provide any explanation for this decision.

I have made several attempts to contact TD representatives to understand the reason behind this closure, but every person I’ve spoken with has told me they have no information or authority to discuss it further.

This situation has been both unexpected and concerning. I have a stable income that is regularly deposited into my TD account, maintain a positive banking history, and have no outstanding debts on my credit card or line of credit. All of my transactions are legitimate and transparent.

After being a long-term, responsible customer, I believe I deserve a clear explanation for this sudden action

Td.com has never been good. Now they have a new website. After you seem to get a lecture in French Canadian, I found that my login and PW, which has worked for years, no longer works. No problem, I'll ask for a new PW. Oops, that did not work. OK, I'll call India for assistance, the nice Indian CS essentially said: "No problem, drive to your nearest branch." 'Nuff said.

It appears that TD Bank staff have shown a noticeable lack of enthusiasm or willingness to effectively assist Canadian customers, which has led to a growing sense of dissatisfaction. The overall level of service provided has been consistently disappointing, and many customers have expressed frustration over the bank's inability to meet their expectations. The support offered often falls short, with issues taking longer to resolve than anticipated and the assistance provided not being as thorough or proactive as it should be. This situation underscores the need for a significant improvement in how staff engage with clients, ensuring that customers feel valued, their concerns are addressed promptly, and the overall banking experience becomes more efficient and satisfactory. There is certainly ample room for TD Bank to refine its customer service approach and make meaningful changes that would better align with the needs and expectations of its clientele.

Outdated systems at the core
You can't see transactions in online banking from more than 6 months ago. I called for help. They said I can check my statements, but apparently I had a setting off so no statements have been generated. If I turn the setting on I will start getting statements as of today. The bank does keep the records, though, but in order to access them I have to visit a physical location and get a paper copy.

Beyond frustrating phone system
To speak simply to a customer service agent, you need to log in using you debit card number and a "phone code" (another thing to keep track of, and which I've never heard of elsewhere).
It prompts you to type your card number. Literally within 3 seconds, while I fumble to find my card, it says, "your response could not be registered. This call will be ended."

I agree with Oz I would not recommend this bank they will scam you and the workers are bit ignorant they tell you what to do with your money like it's there's now who wants that having money and not be able to spend it how you want!!..

my experience with them was generally horrible
I do not advise newcomers to start here they talk big but are really bad.