TD Opiniões 294

Please do not waste your time with their customer service #: 1(888) 751-9000 or 1(800) 937-2000.
Called both and waited over 30 minutes, ended the call by hanging up with no person answering!
THIS IS HORRENDOUS CUSTOMER SERVICE!
Is this posted on the website? IT SHOULD BE!
Let's be transparent as possible!

A customer service representative actually got out of his chair and took a fighting stance with me this morning. If not for the security guard putting his body in front of him and blocking his way, I believe he was going to attack me. This tells you everything you need to know about this branch.

Signed up from a mailer promising a $200 bonus after requirements met. Communicated multiple times with customer service regarding this bonus, never was told I was not eligible until 180 days pass and I still was not credited. Online form was not responded to so I called only to be told I was suddenly not eligible even though all requirements were met. The “manager” was rigid and unwilling to work with me even though it was 100% their mistake. This was the last straw, they have been a horrible bank from the start. New customer deposits are held for over 2 weeks before clearing. They do not allow you to link an external bank to transfer out of TD account, only transfer into and within their accounts. The list goes on and on. There are so many banking options out there you would be better served by almost any other choice. Recent headline from Miami Herald reported a TD bank manager found guilty of defrauding the government from COVID relief funds, pretty much sums up their ethics.

We have a TD Bank home equity line of credit that we used to put in a new deck. One of our contractors deposited the incorrect amount on a check back in March 2022. 6 months later TD Bank went in and changed the amount and it went over our line of credit limit. First off, TD Bank told us we could never increase our line of credit limit without reapplying for a loan again from the beginning, yet when a contractor check is entered incorrectly, they have no hesitation in going over your line of credit and adding it to your bill.
I told them I could pay the overage, but not all at once since it was roughly $2,500 and it was the holidays. The rep on the phone put me on hold for about 5 minutes to see if they could do a payment plan and she came back and said "No." So I told her I could pay this off in amounts of $400-500 each month. She said they would note the account and to pay off what I could. Well, they barely gave me anytime. Instead, they called multiple times a day, every day at work, right at 8:00 am! Even on Christmas Eve they called asking to pay the full amount. Without any message or notice they reported my payment as late. Which ended up dropping my credit score from a 720 to 630! Terrible customer service. They don't care about their customers. They didn't even give me a chance to pay off the amount. The rep I talked to said one thing and their action was another.

These gift cards are terrible. I have called so many times because the card keeps getting declined and it does not. found out today you cant use it at resteraunts customer service is clueless. I have now waisted more time then its worth. So agitated!

I was short of funds after divorce and my mom loaned me $1000 to deposit into a joint account I have with her, by check. I deposited the check remotely and on the screen it said that funds would usually be available in one business day. But this was ten days ago, and after one business day, the bank put a hold on the deposit and mailed me a PHYSICAL LETTER telling me they were holding the funds because their fraud department suspected my mom's bank from which she wrote the check would not pay it. However, I did not even RECEIVE this letter until AFTER my mom's bank had paid the funds to TD and I had called TD to ask why, since the funds were released to them, they could not be made available. TD kept transferring me to other departments to apply for them to release a hold on funds they had received days before. Ultimately, they never gave me the courtesy of a response much less an explanation why the funds were not released to me even after they received them. And today, the seventh business day after they told me there was a six business day hold -- and the day they told me the funds WOULD be released to me -- they are still on hold and I called again. Now I am told it will be tomorrow. A full week or more after the funds were released to them, and longer than I was promised. This is so unprofessional and disruptive, and wasted so much of my time. I will be going to a different bank.

i checked my account on friday december 9 and it was my black friday, without notice , my bank went from thousands to minus. The bank levied my 2 accounts. They said I should call the lawyer who did it. I called the lawyer and he told me to call his client. The client lent me money. Due to a default, they used prejudgment from connecticut and hijacked my account without even a court order. I am now in federal court trying to get justice. There is no such thing as due process. One day you are rich, next day you are poor. This is TD bank.

I've gotten gift cards at TD Bank every holiday season for 12 years. I went into my usual branch to again purchase gift cards only to be informed that they were discontinued in October without notice or explanation. It seems that this is just another customer convenience that TD is eliminating. When they originally purchased this banking system from Commerce, they seemed to have tipped the scales in their favor with the coin counting machines that were available at each branch. They've since discontinued them at all branches after having to pay thousands of customers an amount determined to have been cheated from each. Now this. For a bank who claims to be "Americas Most Convenient Bank", they are becoming more and more Americas least.

Absolutely crap, waiting months and months to move my share out of this bank

I never heard of TD Bank and their branded Samsung credit card until spotting a new account on my credit report. A thief used my name and good credit to buy $3868 of stuff from Samsung.

I get that lenders walk a fine line between making their applications too onerous and making it too easy to open a fraudulent account. However, you would think they could have verified that the address, phone number, and/or email on the application were known. Any one of these things would have been an improvement.

I'm still cleaning up the mess made when a criminal stole my identity and TD Bank allowed it to happen with their toothless identity verification. So it's safe to say I'm not a TD Bank fan.

Imagine you are reviewing your account online and see a large transaction debited to your account that you are not aware of. You contact the bank and it takes about 2 hours for the bank to find out the reason for the debit. Then the td bank representative tells you that td bank failed to collect the money from the other bank when you deposited a check about 6 months ago. So, now the td bank is debiting your account and asking you to go back to your client and collect the money. You ask the bank why you did not inform me 6 months ago when the TD bank did not collect the money and waited 6 months. The bank representative replies, I do not know. This is what happened to me today.
Imagine you go back to your client after 6 months and let the client know that TD bank did not collect the money and the client should give you the money now. What if you cannot find the client or client refuses to give you the money now.
On top of that you deal with a rude and unprofessional representative at the branch. In the end you are on your own for their mistake. It's amazing that they can take money out of your account without even letting you know. This could damage your payment relationship with your creditors, when you are keeping enough in your balance to pay your bills and suddenly the bank decides to withdraw money from your account without informing you. This is a disaster. Please , please avoid working with TD bank.

I haven’t had any exceptionally good or bad experiences with TD Bank. They are one of three banks I utilize. The positives: extended hours, convenient locations, international banking, easy use of online portal, variety of accounts available and ways to avoid monthly costs, free notary services for account holders. The negatives: it seems all staff are either new, unknowledgeable, or unwilling to help.

TD BANK Location:
3785 N Federal Hwy
Oakland Park, FL 33308

I have been banking with TD for close to 2 decades and I have never been made to feel so uncomfortable. I needed a few checks as I am purchasing a gift for my wife and before I can get the words out the answer was NO. Then when I finally said please confirm the reasoning provided after much push back from the teller and manager Hayley, they still denied me the temporary checks I needed. It's not the process or the rule which is NEW because I have many times received temporary checks from this branch as I respect that. It is the condescending tone and apparent glee for them to tell me no checks will be provided. I then opted to get a cashier's check and literally was interrogated about my accounts and a transfer I did this morning after I already confirmed my identity at the start via DL as well as debit card which worked against me as I had to explain where and when my accounts where opened and ironically that is why they could not provide temp checks. The manager Hayley needs to know better and try to be nice to every person that comes in there even those like myself that are on the tan side. I will never go back to that branch and have it in my mind to move all of my 6 accounts to another bank that will value my 20 years of patronage. Treating customers with contempt in any capacity especially masked as customer service with a fake smile is still contempt. I will not be banking at this location again.

Horrible. La pire banque au Canada. AUCUN mais AUCUN respect pour le client. Le service à la clientèle ne fait aucun suivi, te raccroche au nez et te renvoi a un autre département. Ça ne fait que se lancer la balle et à chaque appel ou message tu recois un information différente de la précédente.
Si vous voyez ce message avant de vous joindre à TD, faites moi confiance et fuyez! Ne leur donnez pas un centime, ne faite pas un prêt avec eux. Vous en sortirez perdant. Ils agissent comme des voleurs. Le gouvernement devrait faire quelque chose c'est vraiment incroyable de les laisser allez ainsi.

The only way to do international transfer is to walk in a Bank in person. This is outrageous!
We trusted TD to help us in an international relocation from Canada to Australia. We are now in Australia and the only service TD offers for international transfer is to come to a Branch in person to do it.
I am so gutted to have trusted this Bank.
DON'T.

Just the worst. Stuck here due to them buying my mortgage. Horrible service, horrible online banking. Avoid if possible.

I started with TD Bank for My Business... They have a "relationship" with AUTOBOOKS. I LOVED it to start with, loved it!! :-) Right now, I am waiting for a Conference Call that was supposed to start at 2pm.... as AUTOBOOKS claims that Our Clients Money of $5k is in the Account - well My Business does not show this... and this has been going on for 6mths!! We have a Restaurant as a Client - and they basically have NO INSURANCE from this mess... dang, TD and AUTOBOOKS - and yep - still on hold right now... 15mins for Our Call at 2pm.

Never have had any problems at this bank and I have been with them for over 21 years. First bank account from my very first job.

Always have a good experience with multiple branches but I usually do most of my banking online!

I WAS TRYING TO LOG IN MY ONLINE ACCESS BUT I CAN'T GET LOG IN