TD Opiniões 294

This is my 2nd Complaint/review here regarding the same problem I've had since Sep 19, 2024. Despite my emailing a Reg Mgr., a mgr & speaking to several people at the branch & the 800#, I still CANNOT GET TD BNK to close a sec credit card!! Even after I posted the 1st complaint on here & was contacted by corp cust svc & indicated to them that this acct still has not been closed, I was promised that it would be..Yet is has not been closed & to add insult to injury, they added a late pymt fee, an interest charge and another fee!! I am not going to be responsible for any due to the total MISMANAGEMENT of this acct. I CALLED the Reg Mgr David Lepri today & emailed him but he refuses to take my calls, nor responds to any of my emails. What it the world is going on with this incredibly poor bank!? I've already put it in writing that I wanted them to close it since sep 25! how many more times do I have to email or call!!!!!! DO YOUR JOB!! Izabellaflorida@ gmail com

ONE STAR BECAUSE YOU CAN"T GIVE ZERO!! I have repeatedly called retail credit card customer service line 800-252-2551 #0 to be put on hold for 48 minutes on 10/10/24., 55 minutes on 10/11/24 and 10/16/24 when they "open" at 9 AM after 50 minutes someone FINALLY picked up. I explained my situation, was put on another breif hold for representative to check into, and was then told situation was resolved. We will see when I receive my next statement. I am thankful they finally picked up but someone at TD Bank needs to take a hard look at what their customer service or more accurately, the lack of customer service is. As soon as possible I will be closing this retail account. Never again TD BANK.

Had to give 1 star because 1/2 or 0 stars is not an option, but TD Bank is the WORST bank ever. Fraudulent charges are pending and all they can do is issue a new bank card. If and when the charges clear, they can be disputed. Good to know that others can use my card (fraudulently) and I can't do anything about it.

Worst bank ever!!!

Had TD bank for years. While they used to be great, the customer service over the years has DRAMATICALLY declined.

I'm met with incompetency on 50% of my calls. One lady told me she couldn't cancel my card over the phone. I asked her to send a new one and she kept telling me to go in but I kept insisting she send one because I don't want to go waste an hour getting a new card. She finally agreed and then canceled my old card (something she just told me she couldn't do, she now did)

I just got off the phone with a man who made me go through, and im not kidding, literally ALL of my info to verify me. Even my phone and home phone numbers. Then he asked me if I downloaded the latest app, thinking it was related to my issued (which was a mysterious fee). He then asked if I like the app and to tell me about it. It was obvious here that he just wanted to get info about the app and not help with my issue. I said I don't want to talk about my app experience, I want help with this fee. He THEN tells me I did not pass my verification process. After all of that...

I also got signed up for the wrong accounts when I went into a TD branch.

They also ask what I do for a living and give me a hard time any time I try to take out small amounts of cash.

This is constant and I'm sick of it. I'm very close to switching banks. You seriously need to step up your customer service.

I had a TD Bank credit card for close to ten years. I moved several times over the course of those ten years. Because it was one of my least used cards, I never updated my original contact information. When the credit card site merged with the banking site, I tried to update it. The site would not let me. I was told the problem was my account was "too new" (the merged account was being treated like a brand new account) to alter my information. Almost one year later, trying to keep the card alive, I tried to update it again so I could make a purchase, and the site again refused to allow me to update it. I called customer service and the female agent talked to me like I was an idiot, telling me to just go to my local branch (the closest branch is a seven hour drive) and thought it was oppression for me to tell her that she is, in fact, wrong, and there is no local branch in my city; I would know, I live here. The branch finder on the actual site refuses to list any locations relevant to my zip code, when there are several in the state, because it knows that driving seven hours to visit a branch is simply not an option, especially to do something as simple as update my mailing address and phone number. Almost a full year of TD Bank pretending to be stupid at my expense. Lastly, when you call, there is no option for "other" or to speak to an agent directly, and the line doesn't recognize trigger words either, so just hit the first number and make them redirect you.

TD has insanely bad customer service. They have many different websites where you can log in (TD Bank, TD Online Banking, etc). Choose the wrong one and your name and password don't work. There are numbers to call, all automated recordings, and most are of no help. Seems impossible to talk to a live human,,,Maybe somehow if you're willing to slog through recordings and wait a while. Just crazy trying to activate a card. Once you get set, the card seems to act normally, but you're in deep doo-doo if you ever need customer service.

Been waiting 30 days for a debit card that they claimed I couldn’t get in store and claimed it was shipped back in August so I never funded my account again. (They didn’t forget to send letters for fee’s, what a joke) I’ll let them close it. Worst bank. They steal money. They lie. They are scammers.

TD is complete package of screw ups. I have had multiple accounts with them due to close proximity to my home and to this date I don't recall a single time that they get anything done right at the first attemp. Everything is a follow-up correction request. If you are lucky it gets done at the second try.
If you have an idle account they will shut-off the account access if you haven't used it over 6 months and you neeed to go to the branch each time to sort it out.
Alerts I have setup don't result in a message getting sent to me most times.
On the upside, they know what a screw0up they are and when you go over to complaint about things they are pretty fast to sort it out.
If I had a wider selection of near by banks, I wouldn't do business witht them.

As a TD Bank customer in Canada for over 30 years and a TD Merchant Solutions customer for almost 10 years, today I am PISSED.
TDMS charge higher transaction fees than other vendors for similar service. I was always willing to pay the premium coz money was always deposited quickly.
Their customer support is reasonable though many of their support staff struggle with basic English, I was fairly patient with that minor inconvenience.

No, what has pissed me off was their total lack of loyalty!! A $300 deactivation FEE? I gave them 60 days notice as the business sale happened quickly, but seemingly that was not enough.

TDMS I do not recommend using this business.

Incompetent customer service, buggy website.

I am currently trying to close out my account. I added an external account and transferred out most of my money, but they limited me to a $2500 external transfer, so I had to wait a day to transfer the rest.

When I returned to transfer the remainder, my external account was not showing up.

When I try to readd the account it says that it has already been added.

I called customer service and after waiting on hold was told it was impossible to just send me a check (they limit this to $100 for some reason).

Their IT department is incompetent/ does not want to be bothered, just brushes me off with "clear your cache, try another browser" type messages.

They also hit me with about $20 in maintenance fees. This also really bothers me that the accounts with the lowest balances get hit with the most fees.

All around terrible experience and Im still not done dealing with this institution. Truly terrible banking experience which is especially frustrating given their moniker of "America's most convenient bank."

TD Bank does not report payment transactions or charge transactions (not even as a pending transaction) for up to three days or more to your credit card account making it impossible to reconcile your account balance.
They also flag your credit card if you make cash payments at the store which issued your card and cancel your card. Another woke company that wants to end Americans’ right to use cash.

I recently purchased a Troy-Bilt tractor and opted to used the 24 month purchase plan. Instead I was entered into a 36 month plan with $199 fee. I have done this in the past with other retailers and it proved to be a good way to pay for something without interest. I have been unable to access my online account to make a payment over months. I have called a customer service line that never gets answered. Today I received a demand letter stating that my account is past due and that I will be reported to the credit agency. I have exceptional credit and have never had any overdue. This company is just the worst I have ever encountered. Still trying to figure this out so that my credit is not negitively effected.

Most corrupt retail bank in the country. Mostly the Samsung financing retail card business. No monthly invoices sent, monthly auto payment set up abruptly removed without notice to customer, and then payment missed due to absence of any demand are used to lower credit ratings falsely. Then their bank executives use fake calls to solicit side payments for improving credit ratings.

TD Bank… HAVE YOU LIST YOUR MIND?? I sent my husband to the Dixwell Ave. Hamden CT location today to deposit $700 IN CASH into my checking account through the drive-thru.
They wanted him to fill a form out with the following information:
HIS NAME
HIS ADDRESS
HIS SOCIAL SECURITY #
HIS EMPLOYER
and
HIS OCCUPATION.

***ARE THESE CORPORATE OFFICIALS CRAZY WHEN THEY CAME UP WITH THIS IDEA****
**AND EVEN CRAZIER TO IMPLEMENT THIS POLICY**

Way to drive customers AWAY!
TD Bank you are FAILING in CUSTOMER SERVICE!!

I was at the branch on Hulmeville Rd in Bensalem, PA that is scheduled to close on September 20. I dealt with a very rude teller there named Megan Torres. She was talking over me when I asked her a question. I told her to stop talking over me because it's rude and unprofessional. She was young and obese and dressed to hang out at a club somewhere. She then refused to do my transaction. I reported her to the manager, who took care of me immediately. But I told them both that Megan needs to learn some manners especially with people much older than her (I'm in my 50s) and that I am reporting her bad behavior to corporate management of the bank.

I went to TD Bank because of fraud in Paypal. Ebonie Graham, from the City ave branch in Philadelphia was exceptional. I made a naive mistake concerning Paypal. Ebonie did not judge me. She was so helpful and suggested I close my TD account and open a new one which she did for me. Ebonie got me out of a "pickle" and I am grateful.

What is wrong with this company. They changed their website and now I cannot get into my account with my user name and password. Tried to call and waited more than an hour on hold until I gave up.

TD bank Long Island City is one of the worst if not the worst branch for the entire East Coast. This branch located on 2131 46th Avenue Long Island City, NY 11101 has the the worst employees especially jackie persuad ( the worst one),michael fonte and kamrun m nahar. Trash employees with deplorable service. TD bank hires employees like this you have to call into question their ability to bank properly. With horrible employees like this TD isn’t worth sticking around for.

Trying to access my Samsung account after payment change. Online told me account locked and to contact customer service. Waited on hold for 3 hours and was hung up on!

Samsung migrated its credit account to TD Bank. Appearantly, they did not migrated existing UI/PW to the new platfrom. Can't login and the support phone is 66 min wait. Then disconnect. This is awful. Complete unacceptable.