Kent Tea and Coffee Opiniões 

I cannot comment on the product as after 4 weeks I still haven't received the order even after chasing. When you look at other reviews it seems a pattern forming. Sometime needs to wake up and address the issue at your company it is not professional and doesn't make me want to place another order.

Amazing company!

The tea is delicious, top customer service. Last time the tea was delivered to me the next day after I called asking if it will be with me in 3 working days as I was going away and needed it as a present. I was very impressed !

Last time I ordered from them there was no trouble at all and I was very happy. This time, however, I went to order some more Lapsang Souchong tea bags and for some reason my IP address has been banned!!!?????!!!!!

NON EXISTENT CUSTOMER SERVICE,INCOMPETENT PERSON IN so called customer service,NO EMAIL CONFIRMATION NO ORDER NUMBER,PHONED 3 TIMES AND GET TOLD EMAIL HAS BEEN SENT,CLEARLY AN ISSUE WITH THIS COMPANY,AS I SAID TO THE GIRL,INCOMPETENT INCOMPETENT,SHE SHOULD DROP THE ATTITUDE TOO,TO DATE STILL NOT RECEIVED MY ORDER,ROYAL MAIL PROBABLY TO BLAME

It took 11 days for them to dispatch my order. There was NO emails like 'sorry, your order's delayed by..." and no reaction to my support ticket. There's only static info on the website saying dispatch times are 3-5 days. Like really, I might accept the fact the would ship the order in 2 weeks and I'd plan accordingly (the tea's good) but outright misinformation and attitude... just no.

Tea bags splitting, no answer to my email. So It suggests the company are well aware of the problem. Been using them for 10 years multiple buys.

Terrible service if you’re ordering tea be prepared to wait for them to grow the tea before they then send it to you. Waited 7 days before they posted it out first order, accepted that this may have been a one-off. Second order same delay… there won’t be a third time!

Edit 11/03/24
Now fully resolved thanks to the very helpful Rosie.
Thank you :)

Having been a regular customer for many years, this review is being written with some regret.
The sevice has always been unbelievably slow but the teas are normally great.
However, my last order was contaminated and the complaint ticket has been closed without informing me. This was discovered by logging in with the intention of sending a reminder.
The issue was raised almost a month ago, during which time a staff member sent an email from an address to which replies were returned as undeliverable, resulting in there being multiple tickets for my complaint.
A sample of their current stock was sent but my contact form thanking them and requesting a return label for the contaminated tea went unanswered.
I am left with a large amount of contaminated, undrinkable Orange Blossom Oolong, which is much missed at breakfast but apparently easily sourced elsewhere.

First time ever I have used their service but unfortunately due to royal mail there were some issues with my order, however Rossie from customer service was absolutely amazing, making sure everything is fine, is working and reassuring that there's no need to be worried. Not sure about quality of products yet, but customer service quality is great, hope it reflects quality of their products.

I have been a loyal customer for over 10 years. The truth is that they provide absolutely the best teas I have ever tried. My issue is that I am not able to access my personal account for about 7 months. I changed the password and even created a new personal account which has the same problem. I can't login to any of my accounts and use up my loyalty points.
I have sent several emails and asked for help but they just ignored me. I made a purchase as a guest last weekend and I didn't receive a confirmation email however the money was taken of my account immediately. Very poor customer service! I am considering to buy my teas somewhere else from now on.

My Lapsang Souchong teabags arrived today and the tea is really lovely and Smokey: very happy with my purchase.
Delivery is slower than some companies, but it was worth the wait.

Lapsang Souchong. Can't comment on the quality as I haven't tried it yet but the order was 23rd August and delivery was 31st. I think that's reasonable, considering their declared time scales and that there was a Bank Holiday in between. So, about a week.

The Lapsang Souchong was bought as Twinnings have stopped selling it. The tea is not a match for Twinnings, its not particularly good or nice.
The packet says the tea bag is 100% biodegradable; the packet itself is non-recyclable. Why not put in a cardboard box - its madness.

The products are fine, my reluctance to keep using this company is that my order always takes forever to arrive. I placed and order on 30th May 2023 and I've only just received an email telling me they are dispatching it 14 days later. They take way too long to get your order out to you. It's a shame because the tea and coffee are fine. I once had to email them to remind them that my order was late. If they do not address their dispatch times then people will simply look elsewhere for their tea and coffee.

If you want to receive your order quickly maybe this isn’t the company for you. However quality of products is excellent and they do respond to email if you have any queries re your order. They have just couriered my order to me, despite only paying for mail deliver, as the order was delayed as the tea I wanted was out of stock due to high demand. Will definitely use again.

I ordered on line over a week ago and no communication since. It’s an extremely slow service compounded by using the worst possible mail provider i.e Royal Mail.

I would not use use this company again.

My 1st order arrived today only realised they are literally down the road from me after ordering online 😆 was looking for pine needle tea online and came across this company placed an order of spearmint & liquorice, organic magic blend and pine needles I would buy from this company again 👍🏼

Second time I've used this company and second time my coffee has taken over a week to be delivered. No customer service to speak of. It's a shame because the coffee is okay not great but ok.

Update: 21/12/22
I was rather surprised to receive my tea today, despite being sent via Royal Mail 48. So although I feel they should have despatched sooner, apparently the 48hour delivery seems ok. So thanks to Kent Tea for that.

I don't recommend anyone use this company at the moment. I placed an order on 6th December and today I got a despatch notice! What is worse, they despatched it via Royal Mail 48 and RM appear to have given up on anything less than Special or RM 24.
This company, knowing that there was a Royal Mail strike, held on to my money for nearly 2 weeks, and then sent it via RM 48!
Other companies offer alternative means of mailing and despatch items far quicker.

I've not received my order after two weeks...