TeaVivre Opiniões 

523
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

After doing some research, I decided to buy from TeaVivre and I'm very impressed! I purchased Tai Ju (胎菊) baby chrysanthemum buds. Upon opening the resealable bags, the buds were in great condition a... Ver mais

Classificada 5 em 5 estrelas

I've tried many other suppliers like Yunnan Sourcing, Jessie's Tea House, and Tea Verdant, but the company that has consistently won me over is TeaVivre. TeaVivre in my opinion offers the best quality... Ver mais

Classificada 5 em 5 estrelas

I have been ordering from Teavivre for many years and have never been less than totally satisfied. Teavivre offers a great selection of teas at a good value. Shipping from China is fast and reasonabl... Ver mais

Classificada 5 em 5 estrelas

The first time I placed an order from TeaVivre.com was in September 2020. Because of their excellent customer service and the quality and value of teas they offer, I've place 11 more orders as of Augu... Ver mais

Informações sobre a empresa

  1. Loja de chás

Escrito pela empresa

Teavivre is a tea online store that provides quality guaranteed Teas and Teawares from China. TeaVivre visits tea gardens and carefully selects teas directly from tea masters. Worldwide delivery, years of experience, reputation guarantee.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

523 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(523)

7 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Hail Mary(in customer service)

I was initially concerned because the item I ordered took a long time to arrive. It was supposed to ship from the U.S. warehouse. What made my experience so good was the handling of my problem by Mary in customer service. She took care of it and kept me informed every step of the way.

23 de outubro de 2024
Classificada 5 em 5 estrelas

This is my go-to online tea house

This is my go-to online tea house. Great quality; prices are good, efficient customer service, good selection of teas and tea accessories. I've been purchasing tea for over 5 years with this company. Would definitely recommend to other tea lovers.

18 de outubro de 2024
Classificada 5 em 5 estrelas

Great quality!

Both the tea and tea ware are exactly what I found in lovely tea houses in China. The selection of teas, the descriptions and quality are outstanding

18 de outubro de 2024
Classificada 5 em 5 estrelas

Can't wait to order again!

It was great to be able to track our package, delivery was quick and the package was well wrapped. The tea came in a resealable bag which saves the flavour and the free trial pouches are a great way to try other flavours! We have enjoyed all of our tea and highly recommend TeaVivre!

15 de outubro de 2024
Classificada 5 em 5 estrelas

I love that you package

I love that you package so well I have never had it crushed. I love that you use Fex Ex because UPS destroys ( smashes every box). Love the variety of teas plus you have the tea I love.

7 de outubro de 2024
Classificada 4 em 5 estrelas

Tea order

Update november 2024

I ordered Golden needle tea in September 2024 and the tea turned out to be of poor quality.

Perhaps it was a coincidence as the tester of another tea that I received as a gift was tasty and of good quality.

In any case, everything ended well and I was fully refunded. The communication from the staff was very polite and friendly🙌

25 de setembro de 2024
logótipo da TeaVivre

Resposta da TeaVivre

Thank you for choosing our service and product. I am truly sorry for any inconvenience you’ve faced. I've reached out to you via email to address and resolve the issue, as your satisfaction is very important to us. I appreciate your patience and understanding and am grateful for the opportunity to make things right. Please don’t hesitate to let me know if there’s anything more I can do to ensure your satisfaction.

Classificada 5 em 5 estrelas

A trusted source

I've bought green and oolong teas from TeaVivre a few times and have always been impressed with the quality and preservation. Buying tea online is risky and it's important to find a vendor you can trust. I have been very happy with TeaVivre and will definitely continue to shop with them.

30 de setembro de 2024
Classificada 3 em 5 estrelas

Good tea, just unresponsive customer service

The tea arrived in two shipments; the first was pretty fast. After several weeks I contacted the company to find out status of the rest of the tea and heard nothing back. The tea arrived eventually - this shipment was from China, so slower. The tea is good, but they still have not answered the email. Overall good experience, but they would be wise to hire someone to answer their customer inquiries! I sent the email to the address they list for questions on their site.

26 de setembro de 2024
logótipo da TeaVivre

Resposta da TeaVivre

Thank you very much for taking the time to share your experience with us. I apologize for any inconvenience caused by the delay in communication regarding your order.

I completely understand how important it is to receive timely updates, and we take your feedback to heart. I looked into our records and see that we sent replies to your inquiries on October 13 and October 25, though it's possible they may have landed in your spam or junk folder.

If you don't see our responses there, please do not hesitate to reach out to us via our live chat feature on the website. We are here to assist and ensure your experience is as smooth as possible.

Thank you again for your patience and for choosing us. I am glad to hear that you are enjoying the tea, and we will continue provide best service and products to you and all our valued customers.

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