Techinthebasket.com Opiniões 4037

First time buyer from this company and this first experience is not encouraging. Awaiting any details on shipping an order I placed ten days ago. Sent several emails but only get automated responses. Regretting my purchase already.

complete fraudsters, they advertised a HUAWEI GT6 pro for £210 and they sent me a cheap knockoff which cost about £30 an avolon gt6 pro on letting them know that this wasnt what i ordered, and was just a cheap knockoff , and even showed them the evidence, there advert for the huawei gt6 was still live on google, lol showed them the order page, it doesnt even look like the watch i ordered, DO NOT BUY FROM THIS COMPANY, THEY ARE FRAUDSTERS, and when confronted with it, there reply was, ( titb ukcs (Techinthebasket)
Apr 9, 2026, 07:40 GMT+1
Dear Customer,
Thank you for reaching out to us.
Please rest assured that all products we sell are brand new, original, and sealed in retail boxes.
You can't accuse us fraud only because you are not happy with the price or the quality of the product.
If you are looking for a return, please pack all the accessories, go to a reliable courier to arrange the shipment to the address we provided and share the tracking information with us.
In order to find the parcel quicker, please make sure to leave a note that includes the following information in the parcel, especially the Order Number (Write on outside package please).i showed them screenshots of everything and they still denied doing anything wrong. i have informed paypal and am going to take them to court for fraud, i advise you to do the same, its getting realy out of order now, these chinese fraudsters thinking, they can just send us any old rubbish and get away with it.
sean (aka DJ Funkymonkey)

Well, I spent most of the afternoon trying without success to place an order on their website. Each time I pressed the "Place Order" button, the page just scrolls to the bottom and does nothing. It says thet you can register an account after checkout, but then it seems that you can't checkout without logging into an account. So I set up an account and logged in before trying again .. same problem though - click on "place Order" and the page just scrolls to the bottom and does nothing. Can't comment on the Company's products, as was never able to place an order, but their website is absolutely hopeless !

Absolutely shocking service. I ordered a Samsung A56 a few hundred pounds worth of phone. I now wish I had ordered from Amazon, only £10.00 more expensive.

I keep receiving emails saying it has been dispatched from Jubilee Mail Centre in Hounslow then today I received and email saying my phone has been delivered and signed for at Battersea Delivery office. I live in Northamptonshire, will I ever see my phone?

Comeback Amazon all is forgiven.

It is the second time that I use this website to buy a smartphone. My previous phone lasted 7 years. Both times I did not face any issues. Delivery was faster than I expected. I had the item at home in less than a week and the phone was working fine. It was the cheapest website that I found that phone. It was definitely worthy.

Pros:
So long story short, I’m ordered a new MacBook for extremely low even suspicious price. Guess what, I got a genuine new laptop, warranty in my case start to work from date when I opened it. Well packed, UK adapter included(laptop is US)
Cons:I choose a free delivery 6-8 days, tracking number was created almost instantly, shipped later - after I got an email about finished order processed.
Delivery:I’m ordered it 28 Feb, collected 10 Mar.I can consider that you need to count only working days.

Great product at best price and arrived within a week

Bought a Samsung S25 FE with free delivery. Was supposed to arrive in 6-8 working days, but surprisingly arrived in 5.

The phone is the Singapore version untied to any provider. So far works great in the UK and was £150 cheaper than anywhere else.

The original Samsung package was perfectly sealed with the extra customs stickers. No signs of tampering of hardware or software.

There are limitations with Samsung warranty in the UK, and that's why TITB provide their own warranty. It will probably be a nightmare to get any RMA or repairs, but fingers crossed. My previous S9+ lasted 8 years.

I will probably buy here again, conscious of the risks and the hassle if anything goes wrong.

Was a good experience except for taking a long time to arrive and lack of communication

I accidently ordered the FE version of the Samsung phone instead of the normal S25. I contacted them within hours and asked that they not ship and refund so I could change my order. No response. I followed up with numerous emails. No response. Communication is terrible. Still no response after a week. I need to now return the item instead of a simple change. I have requested a return. No response.

Key point is if something goes wrong they are not a great company. Very very disappointed.

It would be great if you could respond to this so we can resolve asap.

Highly recommended! Arrived on time and as described x

Very poor customer service respond to inquiries 2 weeks later, after several messages, no response within 24 hours. 24 month extended warranty not worth paper it's written on they have let the warranty run out. Now have a dead iPad in my hands.Hong Kong based company should have a customer service agent in the UK just to be legit.

Ordered from Techinthebasket. Seemed to be a glitch on the website. Paid by PayPal - payment when through but haven't had confirmation of order after 5 days. I've emailed them four times - get an automated response but nothing else. There is no way other than email to contact them. I've tried to cancel it through PayPal but this is also proving difficult.

Product never arrived. Had to raise a dispute with my credit card company

I ordered a laptop off there for a new job and paid for the quickest shipping plus insurance. It was meant to arrive in 4-6 business days. By business day number 6, the order was still noted as “processing” on the website with no communications or updates. I tried calling multiple times, their lines were always off. My partner and i emailed them multiple times, they never responded despite saying they respond in 24 hours. This has been a major waste in time and money and to be honest a very frustrating experience with zero help or customer services. HIGHLY AVOID. MAJOR SCAM.

I am having an issue with my phones charging port, its still under Warranty , i contacted the seller and supplied them with the requested information then they stopped responding, i have been trying to find ways to get there attention but nothing, paypal can not help because its past there 90 limit , i have contacted the ACCC but its unlikely they can help as its a Chinese company

Do not use this Chinese company.
Totally unprofessional.
Refuse to respond to emails.
I will try to resolve my issue through PayPal as all else is failing

Grey importer - adverting return conditions on their website that do not comply with UK consumer laws.

I needed to return an item, so raised a return request. It then took several weeks and multiple emails to obtain the return address from TiTB. I returned the item and followed up with emails showing proof of delivery (photo + tracked delivery service) asking when the refund will be processed. I have had no reply from 5+ communication attempts by email and phone over the last 4 weeks. Now I am starting a chargeback process to recover the money.

Summary: low prices and (in my case) good delivery speed but expect to have to use a chargback process if you want to get a refund for any reason.

I got 2 x Google Pixel 10 Pro XL for £300 per unit less than other online retailers. Like everyone else, I read reviews about long delivery times and their lack of comms but, after 3 weeks, the 2 shiny new devices arrived, and I couldn't be happier.

TITB contacted me early on because one of the devices (one was blue, one was black) was out of stock and offered an alternative or a refund. I was happy to accept an alternative colour. To be honest, comms driven by them were timely, but responses to mine were not; that caused some worry because I'd paid 1.6k and felt like I couldn't really get hold of them but....... it was all good in the end.

The phones dropped in price by £20 each while I was waiting for delivery, and TITB was happy to refund me the difference, so they get an A* for that.

My advice is: BE PATIENT. DON'T expect 48h delivery, it's never going to happen. DON'T expect to be contacted much, DO expect your order status to change to 'completed' without having had shipping notification, and DO expect to get tracking info early on, but not be able to see any tracking history until 1-2 days before delivery. DON'T panic; your items(s) is en route, it's just not tracked until it hits the UK (in my case).

Received tracking number next day after purchase but took a while to dispatch it, but arrived within the time, well packed and genuine, the telephone line does not work but got email replied.
It's a gift and I am completely happy with the item.