I wanted to return my new phone, because I won't be using it. Mainly because daughter refuses it, we ended up dumbing down her iPhone. So, I chose domestic peace over Wisephone. Returning the phone ou... Ver mais
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Leia as opiniões dos outros
I order a Wisephone for my 8 year old son and it is very impressive! Easy to install, I called customer service today and spoke with Yolani. She was wonderful, she walked me through every question I... Ver mais
I spoke with Tina a number of times and she had excellent customer service. She obviously has great people skills and has went above and beyond in helping us purchase and learn how to use our new wise... Ver mais
Tina, my Customer Service representative was great and helpful! Setting up a secondhand wisephone was a bit of hassle, as I had to buy a new sim card, but didn't know that until I was able to get con... Ver mais
Informações sobre a empresa
Sobre Techless
Escrito pela empresa
We lead people to live fully with healthy technology.
Our mission is simple: We help you overcome digital addiction, rebuild relationships, and embrace life to the fullest.
That’s why we created Wisephone, our minimalist smartphone solution designed to prioritize everything you need, without the unnecessary distractions. By focusing on essential features that truly matter, Wisephone empowers you to cultivate deeper relationships, nurture your well-being, and pursue your passions. At the same time, it helps restore your sense of freedom from digital overload, enabling you to redefine your relationship with technology.
Break free from the cycle of endless updates and experience a calmer, more mindful approach to modern living. Choose Wisephone™ and discover the liberating power of healthy technology. Join us in this empowering journey!
Informações de contacto
701 Brazos St , 78701, Austin, TX, Estados Unidos da América
- 512.676.5496
- hi@techless.com
- techless.com
4,3
Excelente
349 opiniões
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Yolani was excellent with set up of a…
Yolani was excellent with set up of a new subscription and new phone number. This will be used by my daughter and I hope it is a great alternative to a smart phone. Praying she will like it!
5 de novembro de 2025
Opinião espontânea
Resposta da Techless
Sarah, thank you so much for sharing this wonderful review! We’re delighted that Yolani made setting up your daughter’s new Wisephone and subscription so easy. Choosing Wisephone is such a meaningful step — it looks like a regular phone on the outside but is designed with safety and simplicity at its core. We hope your daughter loves it and that it brings your family peace of mind!
really wonderful so far
really wonderful so far. Yolani was great and helpful
5 de novembro de 2025
Opinião espontânea
Resposta da Techless
We’re thrilled to hear your experience has been wonderful so far and that Yolani could be of help. She’ll be overjoyed to know her support made a difference — thank you for taking a moment to share this!
I no longer struggle with pornography…
I no longer struggle with pornography on my smart phone because of the Techless phone. I am also way more productive.
23 de julho de 2025
Resposta da Techless
Wow – thank you so much for sharing your experience! It’s incredibly encouraging to hear how Wisephone has helped you build healthier habits and boost your productivity. Stories like yours inspire our team to keep providing technology that supports intentional living. We appreciate your trust in Wisephone!
Very helpful
Very helpful! Yolunai helped me to understand how to set up my wise phone, and patiently answered any questions I had.
3 de novembro de 2025
Opinião espontânea
Resposta da Techless
We’re so happy to hear that Yolani was able to guide you through the setup process so patiently and clearly. She truly has a gift for making things simple and stress-free — we’ll be sure to pass along your kind words!
Very helpful to get back on service
Very helpful to get back on service. Thank you Yolani for the help.
31 de outubro de 2025
Opinião espontânea
Resposta da Techless
Hi Michael, thank you so much for your kind review! We’re so glad Yolani was able to help you get your service back up and running smoothly. She’ll be delighted to hear your appreciation!
Great customer service
Every time I call, the techs are extremely kind and patient with me. I am totally clueless with technology and they are always willing to help me sooo much! Thank you for being a wonderful customer service company! The last one to help me was named Yolani, and she was very kind!
31 de outubro de 2025
Opinião espontânea
Resposta da Techless
We cannot thank you enough for such a kind and heartfelt review! Our team truly takes pride in offering patient, caring support — especially for those who don’t consider themselves tech-savvy. We’re thrilled to hear that Yolani and the rest of the team have made your experience so positive. Thank you for being part of our community!
Zazi is awesome …
Zazi provided excellent customer service. Very helpful and patient.
31 de outubro de 2025
Opinião espontânea
Resposta da Techless
We really appreciate your wonderful feedback! Zazi will be so happy to hear that his patience and helpfulness made a positive impact. Thank you for taking the time to share your experience!
Anthony took care of my billing issue…
Anthony took care of my billing issue and refunded me the erroneous payments, all I had to do was give him my IMEI.
30 de outubro de 2025
Opinião espontânea
Resposta da Techless
Thank you so much for your 5-star review! We’re so glad Anthony was able to resolve your billing issue quickly and make the process smooth for you. We’ll be sure to pass along your kind words to him!
Jay at Wisephone was awesome
Jay at Wisephone was awesome! He responded quickly and answered my question. Thanks to his help, I’m really enjoying my new Wisephone it’s exactly what I was looking for!
30 de outubro de 2025
Opinião espontânea
Resposta da Techless
We can’t thank you enough for such a kind and thoughtful review! We’re so glad to hear that Jay was quick and helpful in answering your question, and that you’re loving your new Wisephone. It’s wonderful to know it’s exactly what you were looking for — welcome to the Wisephone family!
Zanzi was excellent in resolving my…
Zanzi was excellent in resolving my issue in setting up my wise phone. He was clear, kind, and patient.
28 de outubro de 2025
Opinião espontânea
Resposta da Techless
Kailey, we’re so happy to hear this! Thank you for taking the time to share such kind words. Zazi will be thrilled to know his clarity, kindness, and patience made a difference in your Wisephone setup experience. Our team takes great pride in serving with care, and feedback like yours means the world to us!
Good customer service after I emailed multiple times
I had a very difficult time setting up my phone at first - I accidentally put the wrong sim card in and did not know that. I did not know the white credit card looking thing held the new sim card, so I spent 2 weeks trying to troubleshoot and speak with IT and I did get very frustrated with the amount of time it took to get it resolved and that there was not a phone number I could find at first to call to speak with a person.
Zazi and I were finally able to resolve it and figure out I had the wrong sim card in, after a few days of working on it.
Thank you for your help. I did appreciate Zazi's help after I asked to speak with a manager. I do better with people who can respond to me like I am a human versus scripted responses. Thank you!
22 de outubro de 2025
Opinião espontânea
Resposta da Techless
Hi Chanea, thank you so much for sharing your experience! We’re so glad to hear things were finally sorted out and that Zazi was able to help you get everything working. We completely understand how frustrating setup challenges can be – especially when the fix turns out to be something small but tricky to catch! Your feedback about more human, personal communication really resonates with us, and we’re working hard to make sure every interaction feels that way. We truly appreciate your patience and understanding through it all.
If you ever want to reach out to us, feel free to call us at 512-675-1820 or send an email to hi@wisephone.com. We're here to help and look forward to hearing from you! Thank you!
SCAM: WisePhone Charged Me Full Restocking Fee for Unopened Product
I purchased a WisePhone but decided not to use it. I followed the return procedures which required me to open the shipping box to enter the IMEI off the sealed tube. I did exactly this and then sent the unopened item back to them. I did not open the actual phone package at all. I was charged a full restocking fee. Jay from Wisephone LIED that I had opened the package. Called customer service line and got "cannot come to the phone right now."
I am warning you do NOT buy a phone from this company. These are serious red flags (lying about return condition to charge an erroneous restocking fee), having no customer service line. This is a fly by night operation. Steer VERY clear.
The long replies to complaints, don't trust them. It's the sort of thing a company does to appear responsive. Trust us when we say this company behaves in a shady and unacceptable way.
22 de outubro de 2025
Opinião espontânea
Resposta da Techless
Hi Rajat, thank you for taking the time to share your experience. We’ve carefully reviewed your complaint. Based on your description, only the outer shipping box was opened to retrieve the IMEI number, but during the inspection, it was noted that the tube had been unsealed.
To ensure fairness and because the device was returned in like-new condition, we made an exception and only charged a $25 restocking fee for your unopened device return. Hopefully, this resolution reflects how much we value our customers.
We also want to clarify that our team would never misrepresent a return or deceive a customer. Every returned device is inspected by a professional third-party using strict, industry-standard protocols. Additionally, our customer support team is small but dedicated. If you reached voicemail during our business hours, it’s likely because we were helping other customers at that moment. But rest assured, we always make a point to return voicemails as soon as we can.
We understand this situation was frustrating, and we sincerely regret the negative impression it left. Integrity and transparency are central to who we are, and we care deeply about every customer experience.
If you’d like to discuss this further, we’re happy to connect by phone. Feel free to call us at 512-675-1820 or reply to your recently closed ticket.
Frustrating Setup Experience with Wisephone 2
Yesterday I got my new Wisephone 2, and I was really looking forward to starting my journey with it, as it would have given answers to a lot of addictive problems. Unfortunately, I've run into some challenges during the setup process. When I try to activate my SIM card through the app, it keeps crashing right before I can enter or scan the barcode.
I'm not bringing in my old number and completely switched from Verizon, but because of the SIM card issue, I'm kinda stuck.
I've tried a few troubleshooting steps, like restarting my phone, updating the app, and even reinstalling it, but the app still closes unexpectedly. It’s been a bit of a letdown, as I can't get past the setup stage and enjoy my new phone.
I’ve reached out to customer support for help and am hopeful they can guide me through this. Overall, I’m still excited about my Wisephone 2 and looking forward to resolving this issue so I can start using my new device. Here's to hoping for a quick fix!
UPDATE: got my phone set up and so far so good,
FIFA World Cup is coming up, and of course, the FIFA app is the only way to get in, and sadly, Wisephone doesn't have the app, and the vetting process is currently paused and has been for a while. So now I gotta get another phone just for game entry on top of the expensive tickets. SMH. I like my wisephone, but this sucks.
20 de outubro de 2025
Opinião espontânea
Resposta da Techless
Michael, we’re so glad to hear your setup issue is resolved and that you’re now up and running with your Wisephone II! 🎉 We know how disappointing it can be to run into a snag right out of the box, and we truly appreciate your patience while our team helped get things sorted. It’s great to hear your excitement for the journey ahead—welcome to the Wisephone community!
Initially frustrating, but getting better
the customer support is terrible.
Update 10/22. I did receive a well thought out reply from Wisephone. It was very beneficial to get the phone going. It was a frustrating experience from the beginning as I felt I was getting "canned responses" that really were not interested in solving my issues (some which were self inflicted)
I believe I am now on track to use this phone. Hopefully it delivers.
19 de outubro de 2025
Opinião espontânea
Resposta da Techless
Hi Jeff, we’re really sorry to hear that your experience with our support team didn’t meet expectations. We reviewed your ticket and escalated it to ensure you received the attention you deserved. Our team took great care to resolve the issue as quickly as possible, and we truly appreciate your patience throughout the process.
I agree with Peter V
I agree with Peter V. This phone is designed for young people. I bought this phone not knowing what I was in for; I just wanted something to help me stay off of IG and FB. I understand Techless' concept and am willing to give them the benefit of the doubt and work out the issues. I figure if I want to go back to a browser-based phone I have that freedom to do so.
6 de outubro de 2025
Opinião espontânea
Resposta da Techless
Thanks so much for sharing your thoughts and trusting us. We’re thrilled to share that exciting improvements are already in motion! With a new developer on board, the Tool Drawer process and on-device experience are both getting some well-deserved attention. You can expect things to feel smoother and more responsive soon – we’ve heard your feedback loud and clear, and we’re putting it into action.
We truly believe Wisephone is just as suitable for adults as it is for kids, and your feedback plays a big part in helping us get better. Thanks again for your support and for being part of our journey!
Not What I Had Hoped
I’ve come to Wisephone 2 from Wisephone 1, and I do have to say it feels like a significant downgrade rather than an upgrade. What drew me to Wisephone in the first place was the fact that it was NOT a smartphone: no browser, no apps, no complicated interface with layers and layers of settings, no Google anything. Just a modern-looking device for the bare essentials of calling and texting. That is what I wanted, and three years ago I was delighted to find it. This new iteration seems like an abandonment of that simplicity, and I am quite disappointed. Wisephone 2 is merely a (fully enabled) smartphone with a customized launcher… which I could have gotten elsewhere for far less than $400, if it were what I was looking for.
I can’t fault Techless for introducing a new product that aligns with its vision as a company, but had I known how different that vision is from what it appeared to be when I first purchased my Wisephone 1, I would have opted for a different device altogether.
12 de outubro de 2025
Opinião espontânea
Resposta da Techless
Thank you so much for sharing your honest feedback and for being an early Wisephone supporter. We completely understand where you’re coming from – Wisephone II represents a new chapter in our mission. While it opens the door for more functionality and security, we know that some users truly value the pure simplicity of the original Wisephone.
Our goal has never changed: to provide phones that help people reclaim their time, attention, and peace of mind. Wisephone II builds on that foundation with more flexibility and longevity, but we truly hear and respect your desire for a simpler experience. Feedback like yours helps shape how we continue to grow while staying true to our roots – thank you for being part of that journey.
You are on the right track!
The personal touch was great since I was having porting issues. It took a while to resolve but the temporary (and refunded) phone # helped bridge that gap. My workgroup (IT) had a "fireside chat" with a professor/researcher/author who had a lot to say about internet addictions....your company is on the right track....keep forging ahead!
31 de julho de 2025
Resposta da Techless
Thanks so much for sharing this! We're really happy to hear that the temporary number made the porting process smoother. It truly means a lot to know you appreciate the heart behind what we’re doing. Conversations like yours are exactly why we do what we do – to foster focus, freedom, and meaningful connections. We genuinely appreciate your encouragement and support as we continue to push this mission forward!
Rude and unhelpful customer service, charged for site error
For context, wisephone purchasers can pay either through the techless website or the shop app. When I was trying to buy a wisephone, I originally tried to buy through the shop app. However, I received a message that the app could not accept my credit card. The screen did not advance to a confirmation page.
So, I instead paid through techless and received a confirmation that payment had gone through.
A week or so later, I received two wisephones. When I checked my credit card bill, I saw that I had been charged twice: once through the shop app and once through techless, despite only reaching one confirmation page.
I contacted techless and told them about the glitch. They told me I would still have to pay shipping and restocking fees. I finally managed to get a hold of a manager, who told me he would investigate the issue and that I could return without paying shipping and restocking fees.
That should have been the end of the issue, but a few days later another manager (Robert) called. He was exceedingly rude, frequently interrupting me and informing me that I was clearly at fault. As I work at a tech company, I'm quite technologically competent and recognize a technological error when I see one. However, Robert insisted that it didn't matter that there was only one confirmation page or that I had received a message that my payment couldn't go through--the issue was clearly my fault. Now I'm being told that I'm only going to get a partial refund, despite the first manager's assertion that I would get a full refund. This company seems to care very little about customers or their experience, despite their assertion that they are trying to protect customers.
9 de outubro de 2025
Opinião espontânea
Resposta da Techless
Thank you for sharing your experience, Heather. We’re very sorry for the confusion and frustration caused by the mix-up during your return process.
After reviewing the situation, we see that your initial conversation with Zazi was handled correctly - the restocking fee was to be waived, and we are honoring that commitment. A subsequent conversation with another manager, Robert, occurred before the tickets were fully merged, and he wasn’t yet aware of Zazi’s arrangement. We regret that this created the impression of inconsistent guidance and caused any stress.
We want to emphasize that the full refund for your second order is being processed as originally promised. To show our appreciation for your patience and understanding, we also offered a complimentary month of WiseOS subscription.
We value your support of Wisephone and are taking steps to improve our internal communication so that future customers don’t experience the same confusion. Your feedback helps us ensure that we continue learning and improving.
Thank you again for your patience and for being part of the Wisephone community.
— The Wisephone Team
Once you talk with them they are great
T book awhile of phone tag to get a hold of someone. But when I did they were very helpful. Walked me through the whole process and now my phone works great.
7 de outubro de 2025
Opinião espontânea
Resposta da Techless
Yay - we're all very happy to know your Wisephone II is working great. Thank you for your patience while we got connected - our team will be delighted to know their support made a difference.
Anythony was very helpful in resolving…
Anythony was very helpful in resolving a few issues that came up while we were setting up a new account.
7 de outubro de 2025
Opinião espontânea
Resposta da Techless
So glad to hear that! Anthony will be thrilled to know he made the setup process smoother for you. We really appreciate you sharing your experience!
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