Telecare system was ordered over the phone for my mother. Very helpful assistant gave full explanation of usage and cost. Unit was delivered within a few days, easy to install and test. My mother... Ver mais
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Leia as opiniões dos outros
Everything went smoothly from the initial contact requesting an information pack, through the ordering, delivery, set up & the test call to confirm the system is working. We also purchased a second f... Ver mais
Ordered online. Easy to navigate. Prompt delivery. We organised Telecare24 for our mum as she is 89 and had a total hip replacement last week. It gives us all peace of mind. Mum chose a wrist fall ala... Ver mais
Great was how easy it was to set up once receivex. Challanging was reading through all the details of the product to understand exactly what was involved before purchase. Confusing was price as righ... Ver mais
Informações sobre a empresa
- Serviço de emergência médica
- Cabine telefónica de emergência
- Assistência médica ao domicílio
- Ajuda ao domicílio
- Cuidados para idosos
- Fornecedor de equipamento de telecomunicações
Escrito pela empresa
As the UK’s leading careline service provider, Telecare24 supports people to live safely and independently in the comfort of their own homes with our advanced digital personal alarms. Our wireless pendant alarms are quick to install, easy to use, and offer peace of mind to older adults and individuals with health conditions. Designed to promote independence, they allow people to remain in their own homes for longer. We offer a range of solutions to suit different needs, including standard pendants, fall detection alarms and GPS-enabled personal alarms for added peace of mind when out and about. With our professional monitoring team available 24/7, help is always just the press of a button away—day or night.
What we do
Escrito pela empresa

- Keeping You Safe
- We help thousands of people everyday stay safe at home. Our care team are on hand 24 hours a day, 365 days a year. When you activate our pendant or fall alarm we provide immediate assistance, whether that is providing support with the emergency services or contacting key loved ones to let them know of your situation. Our team answer pendant calls in under 9 seconds.
Order by 1pm for next working day delivery
Free Delivery on all Orders
Informações de contacto
Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, Reino Unido
- 0800 180 8540
- support@telecare24.co.uk
- telecare24.co.uk
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Everything went well
Everything went well. Could have made it clearer about turning it on as the button is very inconspicuous.
It was very quick and the person I…good
It was very quick and the person I spoke to was here helpful,I did tell them I was not very good on the iPad they under stood.
Brilliant customer care
Customer service called to double check my online order. The order came quickly and was easy to setup. When I needed to contact customer service to check a few things they were very helpful and patient. I hope to get my father used to the wrist setup and use it successfully.
I ordered my alarm over the phone
I ordered my alarm over the phone, the sales person was so helpful ,the alarm arrived promptly and was so easy to set up I did it on my own I am disabled and can only use one arm so any one can do this, I now have peace of mind knowing the alarms here for me 24/7 if I need it thankyou
Telecare system.
Telecare system was ordered over the phone for my mother.
Very helpful assistant gave full explanation of usage and cost.
Unit was delivered within a few days, easy to install and test.
My mother is very pleased with her purchase and as a family we now feel more confident if mother has a fall we will be alerted.
Shocking way to treat vulnerable 92…
Shocking way to treat vulnerable 92 year old. Very abrupt and threatening letter saying you will cut off her service if she doesn't upgrade to your new more expensive system even though her area has not yet moved to digital. Then only sending contract documentation by email which she doesn't have. You should be ashamed.
Easy to order and arrived promptly
Easy to order and arrived promptly. Easy to set up and test .
Easy to set up and works great from day…
Easy to set up and works great from day one
Brings confidence when alone
Brings confidence when alone knowing that at a touch of a button help if necessary is on hand.
Peace of mind
My elderly aunt lives alone and is unwell. I am her niece and her only relative having Telecare installed has given her and me peace of mind. Which is a huge relief for both of us.
Everything went smoothly from beginning to end
Everything went smoothly from the initial contact requesting an information pack, through the ordering, delivery, set up & the test call to confirm the system is working. We also purchased a second fall detector so both my wife & I are covered on the system, much to our family's relief!
I cannot recommend them too highly & they are well worth the cost.
Happy Telecare24 customer.
Very quick service from initial enquiry, attentive staff.
Once equipment was ordered, delivery was quick and the setting up of the box was so easy even for an 83 year old female. Just "plug in" and it was ready to go.
Excellent. Thank you.
SIMPLE INSTRUCTIONS.SIMPLE TO SET UP AND USE
SIMPLE INSTRUCTIONS. PROMPT DELIVERY. EASY ACTIVATION.. SIMPLE TO USE.
HARDEST THING TO DO WAS TO OPEN THE BOX (WHICH WAS NOT EASY)
VERY HELPFUL
Very simple to set up
I have only just received the alarm so it is early to know what it out be like but so far I’m impressed with how easy it is to set up and was able to carry out a test on it which worked very well
Did exactly what was advertised
Did exactly what was advertised. Arrived within 2 days, easy to set up and full instructions.
Care with Cost
Great was how easy it was to set up once receivex.
Challanging was reading through all the details of the product to understand exactly what was involved before purchase.
Confusing was price as right at the end of purchase VAT was added and price increased by 20%. Also an annual contract and payment was not clear from outset because monthly price were quoted.
It was a lot easier than I expected
It was a lot easier than I expected, found the options and made my choice, filled in the forms and paid my annual cost and hey presto the unit is on its way.
Once received it's was so simple to set up using the instructions supplied
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