Not the EAP for me
After contacting Telus I feel confident that I will never reach out to them for help again.
Set up, online chat and telephone answering time is fine. Telphonists were polite to me.
When speaking to a person it is not clear what their role is.
I spoke in detail about the support I needed and was offered the chance to speak with a counsellor. It was not clear whether this would be for counselling or assessment. When I did speak with a counsellor they had been given a one-word summary of my concerns and had not been provided with the detail I had given over the phone.
I have given my availability as 10-1 and been offered counselling at 8:30am,2pm and 5pm. I have been told the counsellor will confirm within 24 hours and have chased this up when this did not happen.
When a service is not able to show it can hear me express a time slot how can I trust to be heard about anything else?
I raised a concern and had a lengthy conversation with a person from Telus who was apologetic and sincere. However I do not have faith that this company can provide a safe space for my emotional wellbeing.