Template.Net Opiniões 303

I was unexpectedly charged $60 due to automatic renewal, and I had a really hard time trying to figure out how to cancel the subscription through the dashboard — the process was very confusing and unclear.

However, when I reached out through the live chat, the support team responded quickly and processed the full refund on the spot. I really appreciate the fast and helpful service despite the initial frustration.

It would be great if the cancellation instructions on the website were more clear, but the live chat support definitely made up for it.

This website has been excellent for our nonprofit needs. Their online representative, Rain, was wonderful for our needs recently: sensitive, thorough, and helpful. I recommend it to anyone needing any category of template for their personal or business use.

The agent name is Vera and did not hesitate to quickly resolve my concern over the chat. Just awesome. Thanks.

nice templates and very good customer service. I accidentally paid for a year subscription, I only want 1 month, but they help to refund immediately. By the way, thank you Vera.

Support person made it easy to receive my refund. Very friendly and helpful. Very accommodating.

I subscribed to software in error. I contacted the chat and the agent dealt with issue immmediately and efficiently. Excellent Service

Quick Response and Accurate Solution from VERA

Vera is an extraordinary employee. She was very thorough and helpful. She assessed my situation and solved my problem. Vera made what is normally a negative interaction with most companies, into a positive and pleasant experience.

Rain at the customer service department was quick, helpful, and efficient when dealing with my unusual request. Great team

Thank you Vi for your amazing support! I really appreciate it :)

Excellent customer service by Rain. The rep had all the answers that I needed. Was very courteous. Very knowledgeable and quite willing to share. Didn't try to act as a high pitch salesperson.

Very easy and good online website to create a beautiful product catalog. I faced some issues with the website. The support was really good. Quickly, friendly and accurate.

I would recommend this website!

Rain helped me get a refund for an account that i only needed for one item last month, and they auto-renew, she was quick and precise, I appreciate that! I got my refund immediately!

The platform was useful while I needed it! I have not used it in a while as I no longer needed it, but I forgot to cancel my renewal. It was quick an easy to reach out and cancel my auto-renew for a full refund. I greatly appreciated the friendly and immediate response.

I had been charged recently for a service I do not remember signing up for, so I used the customer support feature on Template.net. I was connected with Vera, who began to help me refund and cancel the subscription. Vera was very polite and easy to work with, briefly explaining to me what was needed to be done on my part.
Overall, I had a great yet short experience with customer support, and this was my first time contacting Template.net's support system.

I needed assistance to cancel/modify my subscription and agent Vi was very helpful through the chat experience.

There were 2 minor issues when we signed up for the business plan. Vera handled our issues and had them 100% resolved quickly and efficiently.

vera was helpful in getting me started using the family tree template

Easily accessible. Agents are fast to respond. Rain assisted me with everything and anything i struggled with without any hustle. I recommend the app. Thank you Rain for all your help.

I somehow got subscribed to the service, and billed for an annual subscription. It isn't a service I use, so not sure what happened, kids or misclick. I emailed in hoping for some help. Rain emailed back within hours refunding the whole amount and cancelling the account with no hassle at all. I almost wish I did use this stuff, but, if I ever need it, I know I'll definitely come back here