I inquired a few cleaning companies for our end of tenancy cleaning and this company got back to be very quickly with a quote via WhatsApp and email. The booking process was very smooth and easily com... Ver mais
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Leia as opiniões dos outros
Moji and his team stepped in after being let down. The service they provided was excellent including the appliances and carpets. Would definitely recommend them and have no hesitation is using again... Ver mais
Moji and his team were amazing! They made the place spotless, were very friendly and professional and would definitely use them again. They work to exceptional standards and would highly recommend the... Ver mais
A empresa respondeu
Absolute nightmare of a company. They were four hours late and lied by saying the reason was that they were involved in an accident- they were not! The charged me for a stair carpet that they never at... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Informações de contacto
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Reino Unido
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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LOST PART OF DEPOSIT BECAUSE OF TENANCY
Hello
I'm sending you this message to let you know am not happy with your service. I have sent you guys text messages no response. I fill the survey but can’t submit it.
Firstly it was the time that keeps changing from 9am to pass 3pm.
The apartment i paid you guys to clean wasn’t cleaned at all. so many things were omitted and some not properly cleaned. 2 kitchen cabinets was omitting and the stove wasn't cleaned properly even the kitchen sink. I paid for 5 curtains to be cleaned just 4 was cleaned, how's it that's fair
Now I had to get cleaning supplies to do it myself after paying that much and i still lost part of my deposit because it came back a domestic cleaning meanwhile i paid professional to do the job.
It’s just so sad
21 de setembro de 2026
Opinião espontânea
Lovely cleaners
Lovely cleaners, house was sparklingly clean afterwards.
4 de outubro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your lovely feedback!
We’re delighted to hear that you were happy with the cleaners and that they left your house sparkling clean. We really appreciate you taking the time to share your experience with us.
Thank you for choosing Tenancy Cleaning and for your kind support!
The Tenancy Cleaning Support team
Great experience with Moji’s team
We moved into our new place and it needed a proper cleaning, the booking experience through the website was seamless and quick. Moji’s team came to the place and did a very good job. The guys were extremely nice and made sure we checked everything was taken care of the right way. I would recommend the service and especially Moji’s team.
3 de outubro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had a smooth booking experience and that Moji’s team did such a great job preparing your new home. It’s especially lovely to hear that the team were friendly, professional, and took the time to make sure everything was properly checked with you before leaving.
We’ll be sure to pass your kind words on to Moji and the team. Thank you for recommending our service and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Awesome service from this great team
Awesome service from this great team, I would recommend them over and over again. Good job guys
3 de outubro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your fantastic feedback, Tenny!
We’re thrilled to hear that you had such a great experience with our team. Your kind words and repeated recommendation mean a lot to us, and we’ll be sure to share your appreciation with the team.
Thank you for choosing Tenancy Cleaning and for your support!
The Tenancy Cleaning Support team
Perfect Service..
Perfect Service... Moji and his team done job amazingly.
Recomended.
1 de outubro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your fantastic feedback, Richard!
We’re delighted to hear that Moji and his team did an amazing job and that you were happy with the service. We’ll be sure to pass your kind words on to the team.
Thank you for choosing Tenancy Cleaning and for your recommendation!
The Tenancy Cleaning Support team
It was a great job done by Abu's team.
It was a great job done by Abu's team.
So happy and recommend them
Thank you
28 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your lovely feedback!
We’re delighted to hear that Abu’s team did a great job and that you were so happy with the service. We’ll be sure to pass your kind words on to Abu and the team.
Thank you for choosing Tenancy Cleaning and for your recommendation. We really appreciate your support!
The Tenancy Cleaning Support team
really excellent service under really…
really excellent service under really trying circumstances. I had not moved out yet and so it was really hard for them and despite that Robert did a great job. Thank you.
29 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your kind feedback! We’re delighted to hear that Robert did a great job, especially under the challenging circumstances of the property not yet being fully vacated. We truly appreciate your understanding and are so pleased you were happy with the service.
We’ll be sure to pass your lovely comments on to Robert.
The Tenancy Cleaning Support team
Reliable
2nd time using this service. Ali’s team were fantastic and left the property shining. Would recommend.
28 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for choosing us for the second time! We’re delighted to hear that Ali’s team provided such a fantastic service and left the property shining. We truly appreciate your continued trust and your recommendation, and we’ll be sure to pass your kind feedback on to the team.
The Tenancy Cleaning Support team
Absolutely Brilliant Cleaning Service!
Really happy with the service from Tenancy Cleaner!
I’m quite fussy when it comes to cleaning, so I was honestly a little unsure about using a cleaning service. But during my move I had some back pain and really needed the help — and I’m so glad I did.
Esther was absolutely lovely and such a professional. You can tell she genuinely takes pride in her work. She cleaned the whole house so thoroughly, including marks and dirt left by the previous owner that I didn’t think would come off.
She even made our old-looking PVC garden door look almost new! We thought the door itself was just very old, but it turned out it was mainly years of dirt and grime!
Thank you so much to Esther and Ezekiel for all your hard work. You did a fantastic job, and I will definitely use you again. Highly recommended! ❤️
26 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your wonderful review! ❤️
We’re delighted to hear how happy you were with the service and that Esther and Ezekiel made such a positive impression. It’s especially lovely to hear that Esther’s attention to detail helped bring areas of the property back to life — including the garden door! 😊
We’ll be sure to share your kind words with Esther and Ezekiel. Thank you again for choosing Tenancy Cleaning and for taking the time to recommend us. We’d be very happy to help you again in the future!
The Tenancy Cleaning Support team
Sparkling
What can I say.
The booking process was clear and simple to use.
Communication from the cleaning team was on point, reminding me of the upcoming visit the day before and on the morning, to confirm the visit could still go ahead.
Abubakr answered any questions I had clearly.
The clean, I took some pictures before the clean and Abubakr sent some of after the clean up. Amazing difference to mum and dad's house after passing.
Abubakr and his team have done them proud, everywhere was like band new, carpets, windows, cupboard and bathroom etc, what an amazing job.
I visited the job later in the afternoon to see for myself. Abubakr pictures didn't do it full justice and a beautiful fresh smell lingered,
Thanks Abubakr and the team
Great job ⭐
Highly recommend
27 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for this fantastic review! ⭐
We’re thrilled to hear that you found the booking process clear and straightforward, and that Abubakr kept you well informed throughout. It’s wonderful to know that the before-and-after difference was so noticeable and that the results exceeded your expectations when you visited the property yourself.
We’ll be sure to pass your kind words on to Abubakr and the team. They’ll be delighted to know their hard work on the carpets, windows, cupboards, bathroom and throughout the house was so appreciated.
Thank you again for choosing Tenancy Cleaning and for recommending us. We really appreciate your support! ❤️
The Tenancy Cleaning Support team
It was a great job done by Ismails team
It was a great job done by Ismails team
So happy and recommend them
Thank you
27 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your kind review, Akam! ⭐
We’re delighted to hear that you were so happy with the work carried out by Ismail’s team. We’ll be sure to pass your lovely feedback on to them — it’s always great to know their hard work is appreciated.
Thank you for choosing Tenancy Cleaning and for recommending us! ❤️
The Tenancy Cleaning Support team
DO NOT USE THIS SERVICE
Updated 4 days post clean.
To set the tone, this company can’t even provide their cleaners with bin bags or a mop and bucket.
Initially I thought this service was fine until i discovered more and more issues. Firstly I spotted rubbish from the upstairs bathroom had been thrown out onto the extension roof despite me providing bin bags, I had to climb onto the roof to fetch it.
The bathroom which is a wet room wasn’t mopped (a very basic service they listed) again, despite me providing them with a mop bucket.
Then I found downstairs they had bleached the lino with whatever chemicals they were mopping with.
I also watched the cleaner pour the dirty mop bucket water into the front garden instead of the drain that was 3 feet away.
Overall careless, sloppy work and I would have done a better job cleaning it myself.
I emailed to complain and they requested that i provide photographic evidence of the house before and after to compare, has anyone else ever had to photograph their entire house the day before the cleaners come to ensure damage is accounted for?
I’m currently in the process of prepping the house to sell and they’ve done more damage than they have fixed. Their only resolution given the time frame was to give me a 10% refund. £24 back for the extra work i had to do to rectify the issues is a joke.
25 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you for your great review, Samuel! ⭐
We’re delighted to hear that you were happy with the service and that our team arrived on time and completed the cleaning thoroughly.
Thank you for choosing Tenancy Cleaning and for taking the time to share your feedback. We really appreciate your support!
The Tenancy Cleaning Support team
Absolute nightmare of a company
Absolute nightmare of a company. They were four hours late and lied by saying the reason was that they were involved in an accident- they were not! The charged me for a stair carpet that they never attempted to clean. The first thing they did was made me agree to removing their guarantee. The cleaning was very bad - they missed the radiators and never cleaned the windows. Dreadful experience. Do not go there.
4 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
We’re sorry to hear that you were unhappy with your experience.
Regarding the delay, there appears to have been a misunderstanding regarding the reason communicated to you for the team’s late arrival. We regret any confusion this caused and understand your frustration.
With regard to the stair carpet, the area that was not cleaned was fully refunded, so you were not charged for cleaning that was not carried out.
We’re also sorry that you were dissatisfied with the standard of cleaning and the areas you mention. We take this feedback seriously and would have been happy to address any eligible concerns through our complaints and re-clean process.
The Tenancy Cleaning Support team
Clean booked for 9-9.30
Clean booked for 9-9.30 , The guys turned up at 8.50am , explained everything I had booked for in my 1 bedroom end of tenancy deep clean
12.30 got phone call to say finished , walked 30 seconds to my flat and was shown all what they had done , wow what an amazing job they had both done
Would highly recommend , very polite friendly and professional from start to finish
A big thank you and well done to Christos and his colleague
26 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your fantastic review, Steve! ⭐
We’re delighted to hear that Christos and his colleague provided such a professional and thorough service from start to finish. It’s great to know they took the time to explain everything, kept you informed, and were happy to walk you through the work once the clean was completed.
We’re especially pleased that you were so impressed with the results — “wow” is exactly what we love to hear! 😊
We’ll make sure your kind words are passed on to Christos and the team. Thank you for choosing Tenancy Cleaning and for your recommendation!
The Tenancy Cleaning Support team
Excellent job!
Excellent job!
NESH team did an excellent job of cleaning a property I was particularly impressed by how well they cleaned the balcony, each room was thorougly cleaned
18 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your excellent review, Rizwan! ⭐
We’re delighted to hear that the NESH team did such a great job and that you were particularly impressed with the balcony and the attention to detail throughout each room.
We’ll be sure to share your kind feedback with the team. Thank you for choosing Tenancy Cleaning and for taking the time to leave us a review!
The Tenancy Cleaning Support team
Ali and his team did a fantastic end of…
Ali and his team did a fantastic end of tenancy clean, the house was spotless - really impressed with how clean the oven and hob came up - they looked good as new! 5 stars! 🌟
22 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that Ali and his team did such a great job and left the house spotless.
It’s especially great to hear that you were impressed with the oven and hob and that they came up looking as good as new. We’ll be sure to pass your kind feedback on to Ali and the team.
Thank you again for choosing Tenancy Cleaning and for taking the time to share your experience.
The Tenancy Cleaning Support team
Amazing :)
my boyfriends place was left so lovely and clean and Ismael’ team were very sweet and officiant.
20 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that your boyfriend’s place was left looking so lovely and clean, and that Ismael and his team were both friendly and efficient.
We’ll be sure to pass your kind feedback on to the team. Thank you for choosing Tenancy Cleaning and for taking the time to share your experience! 😊
The Tenancy Cleaning Support team
It was a very good experience with…
It was a very good experience with Ismail Ibrahim for having helped. lean the premises with absolute neatness..
keep the good work going
Cheers
18 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your kind feedback! We’re delighted to hear that you had a very good experience with Ismail Ibrahim and that the premises were left absolutely neat and clean.
We’ll be sure to pass your appreciation on to Ismail. Your encouragement means a lot to our team, and we’ll certainly keep up the good work!
Cheers, and thank you again for choosing Tenancy Cleaning.
The Tenancy Cleaning Support team
ismaels team
ismaels team did ا great cleaning and made my flat sparkling
thank you so much for your great service
18 de setembro de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that Ismael’s team did a great job and left your flat sparkling clean. ✨
We really appreciate your kind words and are glad you were happy with the service. We’ll be sure to pass your feedback on to Ismael and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
⭐ Disappointing Service Lost Deposit
⭐ Disappointing Service Lost Deposit
I booked an end‑of‑tenancy clean and was extremely disappointed with the standard of the service. Several areas were left uncleaned, including tasks listed in their own checklist. My letting agent’s checkout report confirmed multiple issues caused by the poor clean, and I have now lost a substantial portion of my deposit because of this.
When I raised the issues, the company initially offered a partial re‑clean, meaning they would only return to address the areas they missed — not a full repeat of the service. As I had already vacated the property and the checkout inspection had been completed, this was no longer possible. Their alternative solution was a goodwill refund of just 10% of the £300 I paid, which does not reflect the financial loss or the poor standard of work delivered.
For a service advertised as a “professional end‑of‑tenancy clean,” the results were far below expectations. Based on my experience, I would not recommend this company.
28 de agosto de 2026
Opinião espontânea
Resposta da Tenancy.Cleaning
Hi Justine,
Thank you for your feedback, and we’re sorry to hear about the outcome of your tenancy and the stress this has caused you. We take any concern about our standards seriously.
We understand the situation was made harder because the checkout inspection had already taken place, and we regret that a partial re-clean was no longer possible at that point. We’d like to review your case again in full, including your agent’s checkout report and the booking checklist.
Please email us at your convenience with your booking details and a copy of the report, and our management team will review it personally and come back to you directly.
Kind regards,
Tenancy.cleaning Management
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